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Everything posted by Krydos
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Can you save the ftp username and password into Plesk so I can test it?
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[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
Alright, you should be good to go. Let us know if you need help with anything else. -
[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
Go ahead and pay with the virtual card and use a different email address than your personal account. Let us know if there are any errors during account creation. After the account is successfully created let us know the username in this thread so we can make sure that you don't get suspended for logging in to 2 accounts. -
Real website operators need to buy the Morty plan or VPS plan then. We have an "unreal" website operator who has been logging in every month to keep their account active since 2007 without ever donating a single cent and we're totally fine with it.
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Can you connect to your remote storage now?
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Tommy and Johnny also have a limit of 100 GB memory and 10k CPU usage each day. If your site will have a lot of traffic we recommend moving to Morty.
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[Solved] Separate account request for Recap Time Squad
Krydos replied to ajhalili2006's topic in Escalated Requests
I'm fine with it too. Thanks for asking in advance. Does your non-profit have it's own PayPal account or will you be paying with the same PayPal account you used to create your Tommy account? -
What is the hostname or IP of the remote storage?
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Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.
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Is this the guide you followed? https://wiki.helionet.org/tutorials/node.js/express.js#about-express.js Yeah, I always get the same peanut butter too.
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Closing due to inactivity.
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Ok, your account has been unsuspended. Please try to keep your memory usage below 100 GB per day otherwise you will be suspended again. If you need more than 100 GB memory per day we recommend moving your account to the Morty server which allows unlimited memory and CPU usage. You can do so at https://heliohost.org/dashboard/move/
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Like it says if you go to https://ibbuniversity.helioho.st Your website has been disabled because it exceeded the 24 hour limit of 100 GB memory or 10,000 CPU. If you would like to have your account unsuspended please let us know by opening a support ticket on our forums, and explaining what you will do to reduce the load your website causes. If you're not sure why your website caused so much load we might be able to help you with that as well. Once your account is unsuspended you can keep an eye on the information listed in your dashboard heliohost.org/dashboard/load to make sure you don't get suspended again. Your account used more than 100 GB of memory in one day, so it was suspended. It looks like you started a bunch of Node.js processes that never exit. Why did you do that?
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Your subscription has been canceled and you won't be billed again. Thank you for using our VPS service.
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If you're on the Morty plan you can now see your billing information at https://heliohost.org/dashboard/billing/ This page contains detailed billing information for your account that goes back one year. We keep track of billing charges to one-hundredth of a cent and charge a flat rate of 3.29 cents per day if you don't exceed 100 GB memory and 10k CPU in a day. If you exceed those limits, instead of suspending you, we just charge you $0.0005 per 1 GB and $0.005 per 1k CPU. With the billing page, you can see the exact memory and CPU you used each day, as well as detailed graphs showing what times of the day your website had a lot of load. The billing dashboard is very new so if you see any bugs please let us know so we can get it fixed. If you're not currently on the Morty server and want to check it out, you can move yourself over with this page https://heliohost.org/dashboard/move/ Morty will be available for new signups beginning in a few weeks.
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That account is already suspended.
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Your account has been reset. Please click the link in the other email I just sent you to take the next steps in the reset process.
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Yeah, none of the mailhardener IPv6 are blocked in our firewalls, and disabling the firewall entirely doesn't allow us to ping your IPv6 either. It must be he.net blocking your IP for some reason. We'll try asking them about it.
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Your subscription has been canceled, and you won't be billed again. Your forum account has been deleted as requested. Thanks for using our VPS service.
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Your subscription has been canceled, and you won't be billed again. Your forum account has been deleted as requested. Thanks for using our VPS service.
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Is it gone now?
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The email address of this forum account doesn't match the email address the VPS was created with. In order to prevent people from pretending to be you by creating similar email addresses and then deleting your data we have to verify that the exact email address matches. It looks like you have 2 forum accounts, so it's the other one you need to post from, or you could also email your cancel request to support@heliohost.org. Whichever is easier for you.
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You can set up SSL redirection and HSTS yourself by going to 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Websites & Domains 4. The domain you want to change 5. SSL/TLS Certificates 6. Check the box labeled "Redirect from http to https" 7. Check the box labeled "HSTS" 8. Wait patiently as it can take 5 minutes to a few hours for everything to get updated to the new settings Let us know if you need additional assistance.
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[Solved] Add domain names and Set Up SPF, DKIM, and DMARC Records
Krydos replied to gebu8f's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain gebu8f.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
