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Everything posted by Krydos
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Glad everything seems to be working now. Going to mark this as solved again. Let us know if you notice anything else acting strangely.
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Your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.
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Since MongoDB port 27017 is a default port it has been opened on Johnny, Tommy, and Morty for future users who also want to connect to Mongo databases.
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Yeah, this is a strange side effect of transferring accounts from one server to another on our ancient DNS system, that will be upgraded before much longer. Once the DNS system is updated users will be able to edit, create, and delete DNS records themselves through Plesk. In the meantime, all accounts transferred have a patch that re-adds the www cname.
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The modules have been installed on Tommy's Python 3.12. You can see the current list of installed modules at https://krydos1.heliohost.org/pyinfo/info3.12.py
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Ok, try it again now.
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[Solved] Hello administrator, I need your help, thank you!
Krydos replied to wxxle's topic in Escalated Requests
Unsuspended. As long as you and your friend don't log in to your account from the same computer it will be fine. -
Does it work now?
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WSGI control access has been enabled on the domain sportcounter.helioho.st. To restart your Flask app and load new code changes in simply edit /home/sportcounter.helioho.st/httpdocs/sport_counter/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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[Solved] Request: Switch Hosting Plan to Tommy Server
Krydos replied to earthyshapes's topic in Escalated Requests
I was able to find your donation, and have begun transferring your account to Tommy. You'll receive a second email in a bit when the transfer has finished. -
The fact that you're surprised that deleting a directory would make it not exist anymore is a red flag to me that you are pretty new to computers or even phones in general, and maybe you need something simpler like paper. Computers and the concept of deleting directories has only existed for the last 53 years or so. If you're interested in learning about how computers work we would be glad to help you learn. Your account has been deleted as requested. I'm not seeing any subscription. It looks like you signed up for a Tommy account for a one time donation of $1, not a subscription of any sort. The signup process is pretty simple, and explains in quite a bit of detail that you will only be charged once, and you can keep your account for as long as you want. We've never actually had anyone else fail to understand how a one-time donation for Tommy works, but if you have any suggestions on how to make it clearer we're willing to listen. Thanks for trying out our hosting service!
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[Solved] Hello administrator, I need your help, thank you!
Krydos replied to wxxle's topic in Escalated Requests
Would it be possible for you and your friend to log in to your accounts from your personal computers or phones rather than using the same computer? -
So, what does our servers have to do with anything? Is there an IP address or something?
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History of what? What device info?
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[Solved] Hello administrator, I need your help, thank you!
Krydos replied to wxxle's topic in Escalated Requests
So, you're saying your company only owns 1 computer? -
The other issue I'm seeing is the user viosrio_userss doesn't even exist. You have a MariaDB user named viosrio_davson though. Perhaps you entered the wrong username into your config file?
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Looks like you may have the wrong password. Try changing the password of the database user through Plesk, and then copy/pasting it into your php script.
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[Solved] Hello administrator, I need your help, thank you!
Krydos replied to wxxle's topic in Escalated Requests
Why do you both use the same computer? -
Your VPS has been canceled and you won't be billed again. Thanks for using our VPS service.
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[Solved] Server update using git takes long time
Krydos replied to an4s911's topic in Escalated Requests
Check your dispatch.wsgi file. Let us know what packages you want installed. -
Your storage space has been increased by 1000 MB to 2000 MB total. Thanks for the donation.
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[Solved] Strange error when logging in via Datagrip (Remote Postgres)
Krydos replied to fudobi's topic in Escalated Requests
Remote access is already enabled for that database and user. Here is the values you should be using. host=65.19.154.90 port=5432 user=fudobi_admin_viaviva dbname=fudobi_viaviva password=<set in Plesk> I'm guessing you're using the wrong host. -
It also seems like common sense to me that should try to fully understand the command that you're running prior to running it, but people copy/paste the dumbest stuff without any idea what they're doing. It's almost like they want to be suspended.
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We're also planning on implementing a system that emails the user a warning and kills all running processes when an account reaches 90% memory or CPU to help people who start commands that never exit without any idea of how to stop them. It seems like common sense to me that you shouldn't start processes if you have no idea how to stop them, but it happens all the time.
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[Solved] Server update using git takes long time
Krydos replied to an4s911's topic in Escalated Requests
Experiment and let us know. The whole WSGI control access thing is pretty new so not that many people have tried it out yet.
