Krydos

Will you stop trying to access files outside your home directory? If you need information from a log file that isn't located in your logs directory let us know, and we can provide the info. The log files outside your home directory are full of private information that belongs to other users. Attempts to circumvent other's privacy will be considered hacking, and you will be suspended and banned from creating future accounts.

Here you go https://heliohost.org/vps/pay/?code=N8z1SsmuJSveh8cE

Looks good. I canceled your old subscription to make sure it doesn't bill again, and linked your new subscription to your VPS. The VPS should bill next on 2024-01-14.

Someone else donated various amounts to see how the Microsoft points work. 1000 points = 0 cents 3000 points = 5 cents 5000 points = 10 cents 50k points = Tommy invite It looks like 1000 point donations just disappear, which is why we could never find your donation.

It's actually called python-telegram-bot when you install it, and then telegram.ext when you import it. I figured out what you meant though. The module python-telegram-bot has been installed on Tommy's Python 3.12. You can see the current list of installed modules and their versions at https://krydos1.heliohost.org/pyinfo/info3.12.py

I'm going to mark this as solved, but let us know if it fails again or if you have any other issues. Sending backups to remote storage is definitely something we want to encourage, and need to support. After Johnny crashed it became really obvious how few people follow our advice and make frequent backups.

You were not sent an invite because generally when the same PayPal account makes two donations, it means that 1 person is trying to make more than 1 account. The first line in our terms of service is Each person is allowed to have one account unless permitted in writing by an administrator of HelioHost. https://wiki.helionet.org/hosting/terms It would be kind of cruel for us to allow you to create 2 accounts, and then immediately suspend them both for breaking our terms of service. Since you already mentioned that the second account is for your brother that is ok though. Let us know the email address that belongs to your brother and we can manually send the invite.

I rescheduled it for 00:15 UTC (five minutes ago) and it seems to have run without errors. Can you confirm that it uploaded to FTP and everything is in the backup?

Just let us know what domain(s) you would like added.

If you need more storage space, it can be increased up to 6000 MB on your existing account. If you need more domains we can add up to 10 for you on your existing account. Just mentioning it in case those are the reasons you wanted a second account.

Here is a link to the terms of service https://wiki.helionet.org/hosting/terms

The first line in our terms of service is: Each person is allowed to have one account unless permitted in writing by an administrator of HelioHost. Did you receive written permission from an admin to create a second account prior to trying to create your second account?

You can use this link to set up a new subscription on your other card. https://heliohost.org/vps/pay/?code=Ndr8xOkeWiv9qriA

Here is how your 1000 MB storage is being used <removed> Node.js is a great way to destroy your account. If you don't get suspended for high load first, a lot of people end up over the disk quota because of all the bloated packages. Anyways, I deleted .npm for you. You can always download all the Node packages again if you'd rather be suspended for exceeding the disk quota.

Are you able to send your backups off to remote FTP now?

Thanks for reporting it. It should be fixed now.

Here are your options: Configure the remote FTP client to use a passive port that is already open in our firewall. Best solution! We make an exception for a specific IP address that is running the remote FTP server. Second best solution! We open 40,000 or so outbound ports in the firewall. Worst solution! Definitely not going to happen.

I've never tested 3 people logging in to the same Plesk account at the same time, but it might work. You could definitely all edit files via SFTP at the same time. An even better idea for your team working on the same code is you all could use the git integration in Plesk to deploy your code. Let us know if you need help with anything.

If there are 3 people involved then you can each have 1 account. The reason these 2 accounts were suspended is because they were logged in from the same browser, which is usually an indication of 1 person with more than 1 account.

The mropaspa account has been unsuspended. Let us know if you need help with anything else.

It looks like, after Tommy's maintenance was finished, your account was created as normal on Tommy about 2.5 hours ago. Is everything working for you now?

Last night Tommy threw a little tantrum because Morty is getting all the attention lately. It's ok, Tommy. We still love you. First the main Tommy IP address stopped routing correctly, then when that was fixed Apache and Nginx broke, and then while we were repairing that MariaDB started having issues as well. Everything should be more or less working now, but there may be a few things you need to do to get your website back online. Known Issue #1) When we run the repair tool on Apache and Nginx it always messes up most of the SSL certificates. This should fix itself after a day or two, but you can speed the process by reissuing the certificate manually. We even have a guide to help you located at https://wiki.helionet.org/common-errors/ssl-certificate Known Issue #2) A lot of the MariaDB passwords and permissions got messed up as well. This is not something that is going to resolve itself. So if you're having trouble connecting to PHPMyAdmin or your website is giving database connection errors you'll need to follow the guide we have located at https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied Let us know if you notice anything else broken, or you have trouble with either of the guides above.

Glad everything seems to be working now. Going to mark this as solved again. Let us know if you notice anything else acting strangely.

Your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.

Since MongoDB port 27017 is a default port it has been opened on Johnny, Tommy, and Morty for future users who also want to connect to Mongo databases.