Krydos

You can check out the pricing yourself by going to https://heliohost.org/dashboard/upgrade/ and logging in with the username marcomessina. You have 50 GB storage right now so 50% of 50 GB is 25 GB so to increase your storage by 50% for a total of 75 GB would cost you $22.95 every 6 months and you're paying $21.60 every 6 months right now. TLDR: 50% more storage would cost $1.35 every 6 months.

We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too.

Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Would you like to increase the storage on your VPS or delete some files?

It looks like 28 accounts had their data corrupted from the power outage, and yours was included. I have restored your account from the most recent backup we had for you. Keep in mind we don't regularly back up accounts for people, and we always encourage people to make frequent backups of their own data. Now that your account works again you should be able restore any newer backup that you made yourself.

Deleted.

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Installed. You can see the current list of installed modules for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

WSGI control access has been enabled on the domain casamarcial.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/casamarcial.com.br/michi/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

We can add new domains for you. Just let us know the domain name.

No problem. Let us know if you need help with anything else. We used to only allow 2 cron runs per day, and you're running about 1200 per day so I don't consider this an issue that your load is right around 8k per day. 1200 cron runs per day is pretty generous for a free service.

It's probably related to the reboot. Prior to the power outage the server hadn't been rebooted for a year or so.

Try reducing the frequency of the scheduled tasks.

Do you use scheduled tasks (cron)?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I have started the reset. You will receive an email in a few minutes with a link. Click the link in that email to continue to reset process. Let us know if you need help with anything else.

Let us know if you're ready to do the account reset.

This morning the city in California where our datacenter is located had a power outage. It took the city a few hours to restore the power, but once the power was back on all of our servers booted up. Everything should be online and fully functional now, but if you notice any issues please let us know.

Does it work now?

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?

I have no idea what the issue is. I submitted your username, solved the captcha, clicked submit, and it spun for like 0.05 seconds and then the message about renewing your account came up. I wonder if your antivirus or router or something is blocking it?

Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha?

Installed.

We had another person report a similar problem. They actually answered our questions though. They said they were using Google Chrome, and when they disabled their plugins the signup process started working for them. They said the plugins they disabled were Scribe and Meta Pixel helper. I have tested signups with both of those plugins installed, and still can't reproduce the issue. Not sure what is going on, but if you're still having issues let us know and we can investigate further.

503 errors are normal for up to 2 hours after being unsuspended. It's been about 2 hours now since you were unsuspended for the second time so they should have resolved themselves now. If you're still seeing 503 errors let us know. If you get suspended for a third time don't ask for an unsuspension unless you are ready to fix the issue immediately.