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Posts
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909
Everything posted by Krydos
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[Solved] Request to Add a domain and Increase mail quota
Krydos replied to msbsurfi's topic in Escalated Requests
Your email sending limit has been increased. -
[Solved] Request to Add a domain and Increase mail quota
Krydos replied to msbsurfi's topic in Escalated Requests
Once you fix these you can have your limit increased. 4 and 5 take like 30 seconds. 6 can just be a link to your website with instructions to contact you or a link to delete their account, which doesn't take much effort either. Likewise on 3 you should probably provide some automated way for them to delete their account, or at least instructions on how to contact you to have you manually delete their account. -
[Krydos] Request for Database Backup After Plan Downgrade
Krydos replied to emmanuelfosso206's topic in Escalated Requests
Do you still need this database? -
The account msbsurfi is being moved from Johnny to Tommy.
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Fixed. We changed the price of Tommy from $1 to $2 in June, but sort of left the Johnny upgrades at $1 for a while since Johnny accounts are relatively difficult to get in the first place. You can read more about it here Changed.
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Wolstech pointed out that the username dmcrac is a VPS, so the wiki I linked won't work for that. What email address would you like the VPS to have?
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https://buy.stripe.com/6oU7sNcs6207fjP1udco009 https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?
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WSGI control access has been enabled on the domain softhauz.ca. To restart your Django app and load new code changes in simply edit /home/softhauz.ca/httpdocs/softhauz/softhauz/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. Just let us know when you're ready to turn it off. We generally try to respond to support requests within 24 hours. Also keep in mind that most of your posts above were at 4:00am - 4:30am range my time, so I am basically never awake at that time, and support requests will take longer during those times of the day.
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Glad to hear it's working so far. One other thing that tends to confuse people when they're working on a Django website is the server side caching https://wiki.helionet.org/Django_on_HelioHost#WSGI_Uses_Server_Side_Caching What this means is if you visit your site, and then change some code, and then visit your site again, it's possible the changes appear or it's possible the old code still shows up. If you make multiple changes it's possible for multiple older versions of your code to continue showing up in the browser for up to 2 hours. One way to deal with this is to make a change, and then wait 2 hours before you make another code change, and then wait another 2 hours to make the next change, etc. This is obviously a very slow process. The other way to deal with this server side caching is to request WSGI restart access. If WSGI restart access is enabled you can clear the cache whenever you want so your code changes appear instantly. The downside to this though is your memory usage will be 260 GB per day, or more which means a bill of $1.91 per month or more. Let us know if you'd like to enable WSGI restart access so you can clear your server side cache.
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After installing django_countries I tried loading your Django page, and it gave a 500 error. I checked the logs and it looks like you needed faker, and django_auto_logout as well. I installed those modules, and now the 500 error is gone. It looks like some images or CSS might be missing now, but you should be able to take it from here.
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Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
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Does it show as 4000 MB now?
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[Solved] Request: ENABLE REMOTE DATABASE ACCESS (PostgreSQL)
Krydos replied to softhauz's topic in Escalated Requests
Remote access enabled. host=65.19.154.94 port=5432 user=softhauz_architect dbname=softhauz_live password=<set in Plesk> -
$20 with the $19+ prepay discount gives you $25.2632 additional balance. Your previous balance was $8.7766 plus $25.2632 brings your total to $34.0998. Based on the last 30 days of usage your estimated expiration date is now 2026-03-27. Thanks for being a Morty customer.
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Glad it's working for you now. Let us know if you need help with anything else.
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Does it work now?
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[Krydos] Request for Database Backup After Plan Downgrade
Krydos replied to emmanuelfosso206's topic in Escalated Requests
What is the name of the database? -
Thank you so much.
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I noticed you randomly received a review invitation link emailed to you on 2025-08-07. We would really appreciate it if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!
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[Solved] Could you please enable DKIM and SPF for my account?
Krydos replied to wds657's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain wds657.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Invite sent.
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$12 minus $0.73 transaction fees is $11.27. Your balance was at $1.5707 so now it is $12.8407. Thank you for donating the fees, and skipping the discount to help pay the bills. Your forum display name has been changed to techkitty to match your hostin account.
