Krydos

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

The pending suspension for the account nathanielcaimoso has been canceled.

Generally we require people to request forum account deletion by logging in to the forum account you want deleted and making a post like "delete this forum account, please". The reason for this is so people can't just request deletion of random other people's forum accounts. For instance, Krydos says, "Delete my extra MoneyBroz forum account that I no longer have access to." Why don't you have access to that forum account anymore? Have you tried resetting the password?

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/

I found this large .zip filein the littlebosses.co.ke directory -rw-r--r--. 1 hostmysiteplease psacln 259M Jul 5 23:49 this.zip removing that was enough to barely get you under the 3000 MB limit. Can you login now?

Sure.

Your Helionet username has been changed to match your Plesk hosting account.

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

What happened to the email address?

I found a 965 MB .csv file -rw-r--r--. 1 milosvtsl psacln 965M Sep 1 18:55 plastenik.csv Would you like me to delete that for you?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Did you ever get a backup made? Are you ready to have Hestia installed?

Here is your storage space usage: Backups 0 MB Emails 37.18 MB Files 2808.50 MB Trash 0 MB Logs 12.82 MB PSQL 0 MB MySQL 337.61 MB Total 3196.11 MB And here is a closer look at the Files category: 1.2G /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 263M /home/hostmysiteplease.helioho.st/conarim.com 225M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 12K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 268M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli 668M /home/hostmysiteplease.helioho.st/littlebosses.co.ke 8.0K /home/hostmysiteplease.helioho.st/.ssh I'm not seeing anything obvious to delete. Let us know what should be removed, or you can increase your storage space some more at https://heliohost.org/dashboard/storage/

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.

This database is a MariaDB database, not a PostgreSQL database. You can enable remote connections to MariaDB yourself through Plesk. If you truly want to use PostgreSQL you need to create a PostgreSQL database, not a MariaDB one and then let us know the database name and database username you want to have access.

Set.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

Unsuspended.

Done. The new domains can take up to 2 hours to start working.

Done. The new domains can take up to 2 hours to start working.