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Everything posted by Krydos
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We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.
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Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
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[Solved] Permission Denied for Schedule Task Page
Krydos replied to shazee09's topic in Customer Service
If you need to run a long running background process that takes more than 30-60 seconds to execute I would recommend using something like this https://wiki.helionet.org/Discord_Bot -
WSGI control access has been enabled on the domain tinagoldenretreiver.helioho.st. To restart your Flask app and load new code changes in simply edit /home/tinagoldenretreiver.helioho.st/httpdocs/public/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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[Solved] Permission Denied for Schedule Task Page
Krydos replied to shazee09's topic in Customer Service
Are you sure this is related to the scheduled tasks? I went to the URL and it timed out for me. Are you able to optimize your code so it doesn't take so long to run? -
[Solved] Permission Denied for Schedule Task Page
Krydos replied to shazee09's topic in Customer Service
Are you able to use the scheduled tasks now? -
Glad you got it working.
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Like I said on the news post 6% of your memory usage came from Laravel, and 94% of your memory usage came from Node.js. Laravel had nothing to do with your suspension. You were unsuspended at 2025-05-07 13:14:31, and warned not to cause high load. Instead of reading our warning you just started a bunch of Node.js commands running again at 2025-05-07 14:39:28, and quickly went to 210 GB memory usage. You can be unsuspended this time tomorrow when your load is back to zero. Hopefully the 24 hours will give you time to read and understand that you share this server with 929 other users, and it's not fair for you to hog all the system resources, cause downtime for other users, and cause other user's websites to load slowly.
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You got suspended for high memory usage. 6% of your memory usage was from Laravel, and the other 94% came from Node.js. Laravel, PHP, and 503 errors had absolutely nothing to do with either of your suspensions.
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Yeah, my bad. Since you signed the first post with your name I just stopped reading at that point and didn't even see the username: hhfn after that. I'm not trying to blame you for my mistake, but in the future if you request support for the hhfn account it might make things less confusing for us, and less likely to make mistakes like this if you post from the hhfn forum account instead. We generally don't look at usernames unless the forum account and forum email don't match anything since people are extremely unreliable and often don't even know their own username. The msbsurfi account is moving back to Johnny, and the hhfn account is moving to Morty.
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[Solved] Permission Denied for Schedule Task Page
Krydos replied to shazee09's topic in Customer Service
Yeah, it's a temporary thing related to our fix for the constant 503 errors we've been experiencing on the Tommy server. Scheduled tasks will be back soon. -
Looks good. I have credited your account with a balance of $6, and started the move to Morty. Since you're using Cloudflare you'll need to keep an eye out for the second email, and change your DNS records yourself as instructed.
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It might be the app itself too. If the app opens all 10 connections and then DBeaver tries to open 1 more you would get that error too. By default most software assumes you have a 8 GB VPS and can have 100 database connections open at once.
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Here you go https://buy.stripe.com/7sI8wOe4p40y9q0147
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[Solved] Install FastAPI and Project Dependencies
Krydos replied to shazee09's topic in Escalated Requests
I see a 403 at https://shahzaib.heliohost.us/ that is caused by there being no index file. You can fix this by putting index.html or index.php. What URL are you seeing a 404 at? -
[Solved] Install FastAPI and Project Dependencies
Krydos replied to shazee09's topic in Escalated Requests
I'm not sure how int("None") would work on any Python install. -
[Solved] Install FastAPI and Project Dependencies
Krydos replied to shazee09's topic in Escalated Requests
[Sat May 03 21:21:51.923615 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/home/shahzaib.heliohost.us/httpdocs/flasktest/myapp.py", line 30, in get_rates [Sat May 03 21:21:51.923626 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] execution_time = fetch_and_store_rates() [Sat May 03 21:21:51.923636 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923646 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/home/shahzaib.heliohost.us/httpdocs/flasktest/services/rates_service.py", line 80, in fetch_and_store_rates [Sat May 03 21:21:51.923657 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] engine = create_engine( [Sat May 03 21:21:51.923667 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923722 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "<string>", line 2, in create_engine [Sat May 03 21:21:51.923734 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/util/deprecations.py", line 281, in warned [Sat May 03 21:21:51.923746 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] return fn(*args, **kwargs) # type: ignore[no-any-return] [Sat May 03 21:21:51.923756 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923767 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/create.py", line 549, in create_engine [Sat May 03 21:21:51.923778 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] u = _url.make_url(url) [Sat May 03 21:21:51.923797 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923808 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/url.py", line 856, in make_url [Sat May 03 21:21:51.923819 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] return _parse_url(name_or_url) [Sat May 03 21:21:51.923829 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923840 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/url.py", line 917, in _parse_url [Sat May 03 21:21:51.923850 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] components["port"] = int(components["port"]) [Sat May 03 21:21:51.923861 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923871 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ValueError: invalid literal for int() with base 10: 'None' Have you tested this on your home PC at all? -
DKIM, SPF, and DMARC have been set up for the domain theopengamer.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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Installed. You can see the current list of modules and their versions on Johnny's Python 3.12 with this link https://krydos2.heliohost.org/pyinfo/info3.12.py
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What SSH host are you using?
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[Solved] Install FastAPI and Project Dependencies
Krydos replied to shazee09's topic in Escalated Requests
The requested modules have been installed on Tommy's Python 3.12. You can see the current list of installed modules at https://krydos1.heliohost.org/pyinfo/info3.12.py WSGI control access has been enabled on the domain shahzaib.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/shahzaib.heliohost.us/httpdocs/flasktest/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. -
[Solved] Error Adjusting Outgoing Email Limit on Plesk
Krydos replied to talesaz's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain thelema93.com.br. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. DKIM, SPF, and DMARC have been set up for the domain arniskali.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. The limit has been increased to 75 for the new email address as well. Keep in mind any new email addresses you create will default to 10 per hour until you request to have them increased. -
Alias papale.my.id added.