Krydos

I took a look for your databases, and there is nothing additional we can give you. The MariaDB partition on Johnny took the most damage so there wasn't much we were able to recover from there. Our apologies for the downtime and loss. We should have rebuilt Johnny sooner before this happened. I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. Let us know if you have any issues getting your websites back online.

No, the free plan will definitely come back. Don't worry. Would you like to move to Morty for free temporarily until the new Johnny is ready?

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Sounds good. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Sounds good. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Sounds good.

No, after the rebuild your VPS number, IPv4, and IPv6 will remain the same.

It's not possible to downgrade the storage without doing a full rebuild. This means all of your data would be deleted and the operating system would be installed fresh. Then you would have to reinstall whatever software you need and restore your backups that you made before the rebuild. 2 GB memory, 2 CPUs, and 50 GB storage would be $7.00 per month or you can save 10% by paying 6 months in advance of $37.80. Since you responded too us I'll power your VPS back on while you decide what you want to do.

DNS recreated.

SPF record added. You know it's not required to use our nameservers for this domain, right? You can use any DNS system you want if you want to be able to edit the DNS yourself. Cloudflare is a popular free option.

What is your username?

The data is in /home/admin/web/carcareus.com/

Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

Login to SSH and then enter this command sudo /usr/local/hestia/bin/v-change-user-password admin NewPassword Make sure to change the NewPassword part to the actual new password you want to use.

Glad you got it working. Let us know if you need help with anything else.

Nope, your account is active, and seems to be working just fine. Are you having some issue? Keep in mind we can't see any images you attach.

Are you able to login to SSH with these values? host=vps157.heliohost.us port=22 username=nilchoud password=<whatever you entered during signup>

Are you using the username admin for Hestia (not nilchoud)?

I don't see any subscription for you. There is no VPS, and your Morty account is a prepaid account, not a subscription so nothing is going to try to bill you again. If you're referring to your Morty account you can delete it or archive it yourself at https://heliohost.org/dashboard/delete/ If you're referring to a VPS please let us know what email address the VPS is listed under. If you can't figure out how to delete your own account we can do it for you, but you'll need to let us know if you want your files deleted, or if you'd rather just archive the account. If you choose to archive it you can come back months or years later and restore your files back the way they were. If you delete the account the files are completely removed from our server.

DNS recreated.

DNS recreated, and MX records set.