Krydos

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

Login to SSH and then enter this command sudo /usr/local/hestia/bin/v-change-user-password admin NewPassword Make sure to change the NewPassword part to the actual new password you want to use.

Glad you got it working. Let us know if you need help with anything else.

Nope, your account is active, and seems to be working just fine. Are you having some issue? Keep in mind we can't see any images you attach.

Are you able to login to SSH with these values? host=vps157.heliohost.us port=22 username=nilchoud password=<whatever you entered during signup>

Are you using the username admin for Hestia (not nilchoud)?

I don't see any subscription for you. There is no VPS, and your Morty account is a prepaid account, not a subscription so nothing is going to try to bill you again. If you're referring to your Morty account you can delete it or archive it yourself at https://heliohost.org/dashboard/delete/ If you're referring to a VPS please let us know what email address the VPS is listed under. If you can't figure out how to delete your own account we can do it for you, but you'll need to let us know if you want your files deleted, or if you'd rather just archive the account. If you choose to archive it you can come back months or years later and restore your files back the way they were. If you delete the account the files are completely removed from our server.

DNS recreated.

DNS recreated, and MX records set.

There is no module named MySQLdb, so I installed mysql-connector. If that's not the module you need please attempt to be more specific. You can see the list of installed modules for Morty2's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

We received the money. I have sent you an invitation to create a Tommy account. Let us know if you need help with anything else.

Which cryptocurrency did you send?

Ok, we have a few wallet codes listed at https://heliohost.org/donate/ that you can use. Most of them take an hour or two to verify, but Monero and Aeon could take 24 hours or so to verify. If there is another cryptocurrency that you would prefer to use we may be able to generate a wallet code. Just let us know the cryptocurrency name and we can check for you. Whichever cryptocurrency you choose make sure you send enough that we receive the equivalent of at least $2.00 USD after fees and gas etc. Once you send the crypto reply to this email and we can check it manually for you.

DNS recreated.

Sure. Your VPS has been powered back on, and I put a note on your account that you'll get a new payment set up before 2026-05-21. It was already emailed to you, but here is the payment link again that you can use as soon as you receive your new card: https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

DNS recreated.

Try downloading your backup from https://heliohost.org/backup It should be working now. Yes, you're welcome to use our hosting again in the future as long as you aren't from a country that the US has active sanctions against.

Hestia has already been installed. You can login at https://vps157.heliohost.us:8083/ Username: admin Password: <same password as you used for nilchoud when signing up>

Directory permissions are supposed to be 755, not 775. If you've broken your account by changing permissions I would recommend doing a reset.

Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk>

I see the payment, and have started your VPS building.

DNS recreated.

It looks like you decided to upgrade your storage space, and your account is working again. Marking this one as solved. Let us know if you need help with anything else.

Removed. Everything is good to go. root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 503 errors are normal after a renewal and can last up to 2 hours. I also noticed that the domain thedannified.me does not appear to be purchased at the moment. Are you planning on buying that domain or should we remove it too?

The domain has been added to your account.