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Everything posted by Krydos
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[Solved] Add New Domain to Existing Account
Krydos replied to pptvirtual's topic in Escalated Requests
Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed. -
[Solved] Add New Domain to Existing Account
Krydos replied to pptvirtual's topic in Escalated Requests
Would you like to redirect either domain to the other? For instance, if someone goes to privatevirtual.com.br do you want the browser URL bar to say dornlabs.top or if someone goes to dornlabs.top do you want the browser URL bar to say privatevirtual.com.br? -
It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.
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[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
No problem. Let us know if you need help with anything else. -
[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
The only way to get a higher score is to buy a new domain. All .top domains will lose these points since they are so cheap and frequently used by spammers: This domain is only $3.48 for the first year, and should give a 10/10 score after the domain has been registered for a month or so. New domains that were registered within 2 weeks are more likely to be considered spam too. It seems like Spam Assassin is currently ok with .run domains, but if a lot of spammers start using them it could get a point deduction too. Domains like .com or .net are always safe for 10/10 score of course. https://heliohost.org/partners/namecheap/bladerunner.run Since this is an affiliate link you may need to whitelist or disable your adblocker to view it. Adblockers hate it when small non-profits make a few cents from affiliate links. -
[Solved] FTP login successful but can't see anything
Krydos replied to robev's topic in Escalated Requests
Does it work now? -
[Solved] Email setup SPF, DKIM, and DMARC Records
Krydos replied to zaisty's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain bladerunner.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Sounds good.
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The reason is because this forum account has the username robev, so the hosting account robev is reserved for the email address that matches the forum account. This is an intentional feature to help people not have their username stolen as long as the forum account exists. The email address on your hosting account actually matches the forum username repwolfe, but that account doesn't have any posts even so I'm going to merge it to this forum account and set the email address to match the hosting account. Try using the username robev now that the email addresses match.
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I have started the reset. In a few minutes you'll receive an email. Click the link in that email to take the next step in the reset process.
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There is a 95 MB file named kolibri.iso. Want me to delete that?
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You can upgrade your storage for option 1 at https://heliohost.org/dashboard/storage/
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Your account was suspended because you exceeded your storage limit. You're currently at 1011.61 MB of usage and your limit is 1000 MB. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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Ready to do an account reset now? This will delete all of your files, and reset your account back to the default state. Once the account is recreated you can restore whatever you need from the full backup.
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[Inactive] Changing to VPS: No need to move data or anything
Krydos replied to devzx's topic in Escalated Requests
Since the 20 days that were transferred from the Morty payment have been used up, there is no need for a trial period anymore, so the new link to pay is https://heliohost.org/vps/pay/?code=AsYrhPBG9TMml7Fd -
Added. # dig +short CNAME shop.ryofist.dev webstore.tip4serv.com.
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Your Tommy account was created in 2019, so we always recommend doing a reset on anything that was transferred from cPanel. I started a full backup of the ancient robev account for you, and in a few minutes it will be available to download from https://heliohost.org/backup Once the full backup is downloaded and you are sure you have everything you need let us know and we can do the reset. As far as canceling and deleting the VPS you can do that yourself at https://heliohost.org/dashboard/cancel/ Make sure you login with the username rob33x for your VPS. If you login with your email address it is ambiguous because both the VPS and the Tommy account have the same email address so it will probably default to logging in to Tommy.
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[Solved] Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
Yes, I can change the max_input_vars, but if you change the PHP version the max_input_vars will go back to the default value. Therefore you should make sure you're using the correct version of PHP prior to changing the max_input_vars. Generally it's a good idea to use the latest version of PHP that your software supports. Since Moodle doesn't support PHP 8.5 yet, that means PHP 8.4 is the latest support version, and yet you're using PHP 8.3. Like I said, is there any particular reason you can't use PHP 8.4? -
[Solved] Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
It looks like Moodle doesn't support PHP 8.5 yet, but is there any particular reason you're not using PHP 8.4 which Moodle does support? -
The domain user339058.helioho.st has been created and it points to your VPS. Each vps comes with a default vps###.heliohost.us domain that you can use or ignore. When we install Hestia for you we use vps158.heliohost.us:8083 for the Hestia login domain.
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First of all, that sale price ended 4 years, 4 months, and 11 days ago https://helionet.org/index/topic/48157-vps-sale-ending/ Second of all, we kept your VPS powered on without payment for nearly 3 months. Third, the reason we were giving away 1 GB memory for free when you signed up is because the hard drive speed back in 2020-2021 was really slow due to overcrowding, which was resolved even before this VPS sale ended 4 years ago. There are several of you around who still have that old sale price from before 2021, and the reason you still had that pricing is because you hadn't canceled and your payment hadn't broken, and there was no reason to set up a new subscription yet. Anyways, if you're willing to pay your overdue balance from when it expired on 2026-01-11 until today which is 94 days then you can continue at $5.00 for 2 GB memory, 2 CPUs, and 150 GB storage. This link will charge you $15.45 for the 94 days since your VPS expired, and then start billing for $5.00 per month after that. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VUKC33MKF2CSY
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Your previous balance was $-0.0085 plus $5 plus $1 bonus brings your new total to $5.9915. Based on your load from the last 30 days this should last you until 2026-10-14, but if your load increases it may run out sooner. We'll email to let you know how your balance is being used occasionally. Thanks for increasing your Morty balance.
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Good to hear from you! We haven't deleted your data, but the VPS number 4 has been resold. This means we can't just power your old VPS back on because there would be a conflict of IP addresses, but you could signup for a new VPS at https://heliohost.org/vps/ and we can provide a backup of anything you need off the old VPS.
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[Solved] Request to increase max_input_vars to 5000 (PHP Settings)
Krydos replied to costacja's topic in Escalated Requests
Which domain?
