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Everything posted by Krydos
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Want to rejoin Heliohost Tommy, donated in 2018 and 2020
Krydos replied to snowcool's topic in Customer Service
All donors prior to 2021 have been given Johnny invites because Tommy is too full. If you want a Tommy account you have to make a recent donation. -
Want to rejoin Heliohost Tommy, donated in 2018 and 2020
Krydos replied to snowcool's topic in Customer Service
An invite has been sent to the email address you originally created your account with. After you signup you can change it to your new email address by clicking your username in the top right corner of Plesk and changing your contact info. -
Yep, it looks like Hestia is already installed on your VPS. Let us know if you need help with anything else.
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Email service has been enabled again. Since you're using Cloudflare you'll need to set SPF, DKIM, and DMARC up yourself now.
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Why did you disable your mail service?
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The disk space usage is only calculated once per day usually.
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Your account is suspended for using 10202 CPU in 2 hours when the limit is 10000 in 24 hours. I doubt installing a Python module with "crypto" in the title is going to reduce your CPU usage. If you want to explain what you're going to do to reduce your CPU usage and request an unsuspension you may do so with this link https://helionet.org/index/forum/81-suspended-and-queued-accounts/?do=add
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[Solved] Request for adding opencv-python to johnny
Krydos replied to monnandre's topic in Escalated Requests
Installed. You can see the current list of modules and their versions for Johnny's Python 3.10 with this link https://krydos2.heliohost.org/pyinfo/info3.10.py -
Can you login now?
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DKIM, SPF, and DMARC have been set up for the domain zhirofund.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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It took a little longer than we expected, but everything should be back online now. The performance of the main database is definitely much faster now. Let us know if you notice anything that isn't working right.
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We will be performing some database maintenance starting shortly. We expect the service to be restored to normal within a few hours. During the maintenance the main website will show some errors for certain functions, such as logging in. If you need to access Plesk while the main database is down you may do so directly at https://johnny.heliohost.org or https://tommy2.heliohost.org depending on which server you're on.
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The domain mails.zhirofund.com has been removed from your account.
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Thanks for the donation. Your VPS has been reset and CyberPanel has been installed for you. You can find the CyberPanel username and password in /root/cyberpanel.txt Let us know if you need help with anything else.
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DKIM, SPF, and DMARC have been set up for the domain tymek805.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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If you need another VPS rebuild and CyberPanel reinstall prior to 2024-06-06 click this link https://www.paypal.com/ncp/payment/6Z88J5KJZJ3RJ to pay $1 USD. Once the payment is made let us know by replying to this thread. If you want to wait for the free rebuild it will be 22 days still.
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Your rebuild has been started and you'll receive an email in a bit when it's done. Your next free rebuild will be available on 2024-06-13. If you need a rebuild prior to that date they can be purchased for $1 USD each. Let us know if you need help with anything else.
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Your VPS has been wiped and NixOS has been installed. Let us know if it works.
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[Solved] change added domain to become MAIN DOMAIN
Krydos replied to websys's topic in Escalated Requests
It should be fixed now. Let us know if you're still having issues. -
Your diskspace has been increased to 2000 MB. Thanks for the donation.
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Remote access enabled. host=65.19.141.67 port=5432 username=husrevakbas_admin dbname=husrevakbas_library password=<set in Plesk>
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We could do the Minimal x64 if you want.
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Your VPS has been reset and Cyberpanel has been installed for you. You can find the Cyberpanel username and password in /root/cyberpanel.txt Your next free rebuild will be available on 2024-06-06. If you need a rebuild prior to that date they can be purchased for $1.00 USD. Let us know if you need help with anything else.
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Last month we made some changes to our MariaDB connection limits after multiple users abused our generous unlimited connections settings and caused hours of downtime for all of the other users on the server. Since then we've received quite a few complaints from people who are now being forced to write good code when their software tries to open dozens if not hundreds of connections. You need to keep in mind that if you're on Johnny or Tommy you're sharing the server resources with thousands of other users, and it isn't fair for you to hog all the resources. If you want to open unlimited connections we offer VPS plans starting at only $4 per month where you will have the whole server to yourself. If you are getting errors regarding the connection limit, and don't want to get a VPS, please let us know and we can help you rewrite your bad code. We wanted to point out that even though the noisy minority may not like the changes, the server is now much more stable for the silent majority. Prior to the limits MariaDB would crash 4-5 times per day on both Johnny and Tommy and it would take 2-5 minutes for the database to come back online each time. Now MariaDB on both Johnny and Tommy is able to run for weeks without a restart which increases the uptime and stability for the server as a whole.
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[Solved] Request to increase max upload size and add a subdomain
Krydos replied to Palpale's topic in Escalated Requests
DKIM has been fixed on your account. dkim._domainkey.papale.my.id. IN TXT "v=DKIM1; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA2vQ3mE3FUzsehqf1fnY2jlnZAEm/jwwkM9XuTaro0K1EF+t4KSKAwy3HZFLNnew+fIo1ICMkYo4Wt0bYVk2ceuNk5Uz5nbe1gUwAbUCbQLP25Uc0zhahvGtIjfDxN8hAO7iNrm63D4xHKPwLq4X99bAoVqukKb4O2rUs4KKZQVVlrIhcOZc1JycdFuPVL4iU1MSPPTQhT+QZu8c6KCLbmYHEqxBVEXHpJ3OG7fxmNQudr9m+Xc8L3VOhKDM49Nb0Or8wuxYbpO4bnb9CyQfH3mmvIdzjkxwKdw7Zr0L/GR/F8rS9Iv80+z3n1lGfedrYPtzL3EGskVWiOi862+Hq8wIDAQAB;" _domainkey.papale.my.id. IN TXT "o=-" The execution time has been increased, but like Wolstech said it increases your chance of being suspended for high load so keep an eye on that at https://heliohost.org/dashobard/load/ For future reference, I work on escalated tickets from oldest response to newest response so when you bump your thread like this it moves it to the bottom of my todo list. If you want to make sure you get helped as slowly as possible please continue bumping it like this.