-
Posts
26434 -
Joined
-
Last visited
-
Days Won
944
Everything posted by Krydos
-
[Solved] Request for Account Suspension Removal
Krydos replied to emmanuelfosso205's topic in Escalated Requests
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. -
If you use external DNS, Cloudflare is a popular free option, you can manage your DNS yourself, and add domains entirely without admin help. We don't mind helping you with DNS records, but it definitely isn't required to use our nameservers for a domain that isn't helioho.st or heliohost.us if you don't want to.
-
[Inactive] connectivity issues (ssh / sftp, and http)
Krydos replied to ajaxStardust's topic in Escalated Requests
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
[HH#892190] Good afternoon. Can you help us launch our website?
Krydos replied to HelioHost's topic in Email Support
No problem. Let us know if you need help with anything else. -
[HH#892190] Good afternoon. Can you help us launch our website?
Krydos replied to HelioHost's topic in Email Support
The account ortfusion has been unsuspended. -
[HH#892190] Good afternoon. Can you help us launch our website?
Krydos replied to HelioHost's topic in Email Support
Did you read the first line in our Terms of Service? https://heliohost.org/terms/ Which admin gave you permission in writing to have more than one account? -
[HH#892190] Good afternoon. Can you help us launch our website?
Krydos replied to HelioHost's topic in Email Support
How many accounts do you have? -
Are you having any issues using the payment link?
-
[HH#101961] Re: You sent an automatic payment to HelioHost
Krydos replied to HelioHost's topic in Email Support
Also keep in mind that if you check your emails and reply to them or set up a new subscription your VPS won't get powered off in the first place. -
Your new subscription has been linked to your VPS and it has been powered back on. If keeping your VPS online is important to you, you should check your emails. Stripe send you several emails about the payment failing and we sent you 2 emails as well.
-
Your new subscription has been linked to your VPS and it has been powered back on.
-
Your new subscription has been linked to your VPS and it has been powered back on.
-
[Inactive] Changing to VPS: No need to move data or anything
Krydos replied to devzx's topic in Escalated Requests
Earth VPS is $15 per month and you paid $10 for the Morty account, so that will last you about 20 days. This link will allow you to set up a $15 per month subscription with a 20 day free trial period at the beginning since you already paid $10. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ I have already deleted your Morty account, and started your Earth VPS building using the same username and password as you picked when you signed up for Morty. Building the VPS and running all the latest updates takes 10-30 minutes, and you'll receive an email when it is done. If you're having trouble logging in after receiving the email you should be able to reset the password at https://heliohost.org/reset/ -
[Inactive] Python Support and Package Installation Request
Krydos replied to diegoanc280's topic in Escalated Requests
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py
-
[Solved] Alias / Parked Domain Setup for quartosconforto.pt
Krydos replied to afonsofreitas's topic in Escalated Requests
-
[Solved] Alias / Parked Domain Setup for quartosconforto.pt
Krydos replied to afonsofreitas's topic in Escalated Requests
I took a look at your account and noticed you had it set to one email per day. I changed it to the first option for you. Hopefully that will email you immediately whenever new content is posted on a topic you follow, instead of just one email per day. -
[Solved] Alias / Parked Domain Setup for quartosconforto.pt
Krydos replied to afonsofreitas's topic in Escalated Requests
Domain added, with a 301 permanent redirect as requested. -
[Inactive] Python Module Requests: Soundfile and Scipy
Krydos replied to cy's topic in Escalated Requests
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Johnny has been powered back on, and everything seems to be working. Let us know if you notice any issues.
-
We are currently doing maintenance in our datacenter, and we are going to be powering off Johnny, and a few VPS for a short period. We'll make another news post once everything is back online.
-
Sure.
-
remote acces [Solved] Request Remote Access to PostgreSQL
Krydos replied to kautham's topic in Escalated Requests
Remote access enabled. host=65.19.154.90 port=5432 user=kautham_order dbname=kautham_order_service password=<set in Plesk> and host=65.19.154.90 port=5432 user=kautham_events dbname=kautham_order_service password=<set in Plesk> -
Marking this as solved since the OS has been changed as requested. Wolstech will contact you via forum private message to discuss further details.
-
Here you go https://heliohost.org/vps/pay/?code=LWuz9dDXj6Ytm573
