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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. You're currently at your maximum of 10 domains. Which domain would you like to remove in order to add shop.cj7limited.nl? We may offer a donation package that allows for more domains in the future, but we haven't determined a pricing level for it yet. We had to enact a limit because there were so many domains on Tommy that it was starting to affect the uptime.
  2. The module django-environ has been installed on Johnny's Python 3.10. You can see the currently installed modules and their versions at https://krydos2.heliohost.org/pyinfo/info3.10.py
  3. Yes, the example you listed where Lily has a subdomain of the main domain on the Plesk server would work. Yes. In the past year or so Tommy got a little too overcrowded, but that is balancing out now, and Tommy is the better option again. Since all the free accounts are going on Johnny it makes it much less likely to have someone donate to be on Tommy and then do something to to make the server unstable.
  4. DKIM, SPF, and DMARC have been set up for the domain dagounlock.tk, but it will only work if you change your NS records to ns1.heliohost.org and ns2.heliohost.org.
  5. Your DNS is screwed up. If you want to use our nameservers you need to login to your registrar's website and delete all existing NS records and then add only the 2 NS records ns1.heliohost.org and ns2.heliohost.org. If you want to use external DNS you need to delete ns1.heliohost.org and ns2.heliohost.org and use whatever your DNS providers says to use. You can't do both at the same time. You can check if it's correct with this link https://dnschecker.org/#NS/bharat.hacked.us
  6. It looks like you found your invite in your spam box and created your account. I'm going to mark this solved. In the future if you need help I recommend communicating in English because none of us speak that language and the translation that Google came up with seems odd. Not sure what "empty high school" means.
  7. You'll have to restore it from your most recent backup.
  8. A password reset link has been emailed to you. Let us know if you're still unable to login.
  9. This person also sent this same image to us on Facebook DM, but for some reason either blocked us immediately afterwards, or has some permissions messed up so we can't even reply to them.
  10. For anyone who is having a similar issue here is the Discord news post I made
  11. This was solved on Discord https://discord.com/channels/398197622168616962/398538798994161664/1147242688064798841
  12. We received $24.61 worth of ETH which is close enough to $25 to get you upgraded to 6000 MB. Thanks for all the donations over the years. Let us know if you need help with anything else.
  13. Both Johnny and Tommy now have SSL enabled on MariaDB (MySQL) connections. We recommend updating your remote code to use SSL to connect to your database. SSL was already enabled on PostgreSQL so now you can use encryption for all of your database connections regardless of which you choose to use. Let us know if you run into issues or have any questions about anything.
  14. Are you allowed to use cryptocurrencies such as Bitcoin in Singapore? Another idea is if you have a friend that lives in a country that is allowed to send money to the US you could have them donate to us on your behalf, and then you can pay them back.
  15. I did find the donation for $5 on 2022-07-05 to increase your position in the Plesk queue, but that donation isn't eligible to increase your storage space as well because we can't go back in time and move your account to Tommy later. If the $5 donation didn't already grant you some benefit and you just gave it because you felt like donating then we could retroactively give you the benefit of extra storage for it. If you want to increase your storage it is $5 per 1000 MB up to a maximum of 6000 MB. You can donate with any of the options listed at https://heliohost.org/donate/ or by sending the $5 to https://paypal.me/heliohost/
  16. Your VPS has been canceled and deleted. Thanks for using our VPS service.
  17. Added. Your A record is correct, but you might want to add an AAAA record with the value 2001:470:1:1ee::2009 as well to support IPv6.
  18. You were suspended because you used 150.46 GB of memory and over 40k CPU in 24 hours. Try to keep those number under 100 GB memory and 10k CPU to avoid being suspended. 98.41% of your memory usage and 94.70% of your CPU usage is coming from the Wordpress .com domain which is pretty typical for Wordpress. We recommend switching to literally anything other than Wordpress, converting your Wordpress site to a static site, or if you don't want to get rid of Wordpress for some reason we recommend switching to a VPS plan. The $4 per month Mercury VPS should be able to handle your site much better than Johnny with basically no chance of being suspended, plus it will be a lot faster for you too. Unsuspended.
  19. There you go [root@control ~]# dig +noall +answer -x 65.19.191.152 152.191.19.65.in-addr.arpa. 21600 IN CNAME 152.subnet144.191.19.65.in-addr.arpa. 152.subnet144.191.19.65.in-addr.arpa. 14400 IN PTR pizzabeer.club. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::69 9.6.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR pizzabeer.club.
  20. You can't use mysqlclient or mysql-connector-python? https://krydos.heliohost.org/pyinfo/info3.10.py
  21. No, you didn't do anything wrong. Every year around August 1st we have to contact Plesk and renew our licenses for another year. Last year they were pretty quick to approve our renewal, but this year their legal department had a few questions for us, and of course anything involving lawyers takes forever. Our licenses expired while they were pushing paper around and went into a grace period mode. During that grace period a lot of SSL certificates got messed up, and all sorts of stuff broke. It has been causing some downtime for Nginx last week while we cleaned up the mess. This storage engine error was similar because dovecot, the mail server software, was refusing to restart because there was a missing mail SSL certificate. Once I fixed the config files it restarted without any problems. Thanks for reporting the issue.
  22. The postgis extension has been installed on this database. Plesk, like most control panels, has very limited support for PostgreSQL. We recommend installing Adminer https://www.adminer.org/ in your httpdocs directory for managing your PostgreSQL databases through your browser. It's basically just a single file that you configure to connect to your database. Since you mentioned Pgadmin I have also enabled remote connections to your database, but be aware that this reduces the security of your database considerably because it gives hackers access to remotely bruteforce your password. Using Adminer is much more secure.
  23. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
  24. DKIM, SPF, and DMARC have been set up for the domain realvanyek.eu.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 post a link to the full report so we can help you fix any other issues that there may be.
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