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Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)

You're welcome, I'm glad it's sorted! I'm not sure if the server monitor you linked is current anymore. There's a different one now linked at the bottom of the main HelioHost website which leads here: https://status.heliohost.org and that will give you the live server stats.

This support request is being escalated to our root admins.

I previously had (still have) a Johnny account under the username "thestreetartlist". I had created a new version of it on Tommy following Johnny's crash and now that the hosting is back online, was able to get the remaining info that I needed from my database backup. The only thing left is that I need the domain for this account (username: streetartlist) to be changed from the default to "thestreetartlist.com". And if possible, can the Johnny user stay up for a bit so I can be sure that I have all of the settings transferred over before it's down to just this account?

Yup my personnal website is back. Thanks KazVee for checking. Its possible as you say because Tommy reboot a short while ago. What i notice on the heliohost server monitor website: http://heliohost.grd.net.pl/monitor/ that it seem, there is "no info" stats (checking the colors meaning). Maybe there is some reboot on many servers? I'm glad that my free personnal website is still with you, but some times i forget to login; because there is many things i have to do. You are great peoples that i appreciate soo much, maybe its not necessary for you that i give my thanks; but for me its always important to let you know. There is in life soo many peoples i hear, that dont appreciate others and i find it sad. Also like i say by (joking) its always important to be nice to every ones, we never know if some one of you gonna win a very big amount of money on some lottery. Hihihihihihi So once again many thanks to all of you for everythings.

Domain Added

I want to add a domain to my account. My username is thepriz. The domain is adventures-guild.com. Thanks, Dennis Przybyla

Your website loads for me from several browsers. There was a Tommy reboot a short while ago around the time of your post, so this seems related. Please clear your browser cache and try again, and give us a shout if it's still giving you problems.

Since the certificate is still valid (not expired), the first thing to try is to unassign it, and then reassign it. Then wait a full 2 hours, and make sure to clear your cache to ensure the changes are applied correctly. If it's still giving you problems after all that, please let us know.

Hi I wonder why my free personnal website when i write the url, the browser say an connexion error. So i try an other browser same results. Then i simply write other url to see if the browser can go to websites and it goes, like if i want to go to Youtube or Microsoft or what ever it work. My url of my website is: https://sylvain.heliohost.org I'm on Tommy. Thanks for your time and help. 👍

But what about accounts created after March 8th? Mine was created at May 20th and now i see only "You have entered incorrect username or password." and no email after using "Forgot your password?" option.

It looks like during the raid rebuild the Johnny server data rolled back to March 8th, so we'll only be able to provide backups from data prior to that date. You'll need to rely on your own personal backups that you made over the last few months for any changes since that date. After we're done backing up the data that is available we'll be wiping the server, and rebuilding Johnny.

I just looked at Johnny in more detail and asked a question in a staff channel. It looks like Plesk may have reverted to somewhere around March 8 somehow. It is worth noting that Johnny will be rebuilt, so fixing this is likely moot. Escalating.

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Welp, its deja vu all over again just like Tommy in 2019. So, is Tommy going to be free for Johnny users or is it going to remain the same?

After modifying my subdomains, some elements (such as emails and subdomains) have reverted to their former configurations.

According to Plesk my SSL certificate is valid until October 13, 2024, but this appears not to be the case when people surf to my site (https://johansx.heliohost.us/) kind regards Johan

Thank you so much for restoring the account

Can you please restore my account so I can log into Plesk and figure out what caused the load spike at 21:00 GMT. I am very sorry but at the moment I have no idea what it could be, I need to see the logs and see what was happening around that time. Thank you so much. My username is daskunk The domain is daskunk.heliohost.org The server is Tommy

The server has crashed and they are trying to back up everyone's account to try to rebuild Johnny from scratch.

But you have previously changed the account for me. My account was working perfectly. I tried to subscribe with you, but here in Egypt it is closed for any purchase from any other country other than the Arab countries. I just want to change the account for me. You have changed it for me before.

We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway.

I want to change the domain hayah.helioho.st to saleh-hr.com

Verified and sent. Keep in mind that the Tommy server is very slow right now due to being extremely overloaded with people jumping ship from Johnny, but at least he's online.

Thanks a lot, Krydos! I hope it will be possible at least to get backup-file, which was created by user before the Johnny-issue.