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  2. So, you're saying your company only owns 1 computer?
  3. Today
  4. hello please add Add-On Domain to my account. help a brother out in india and give me unlimited add-on domains in panel. username:india thanks bros ################################################################################################ Tags : ################################################################################################
  5. Hello administrator, our company operates on a non hosted system similar to an internet cafe.
  6. Hello administrator, our company operates on a non hosted system similar to an internet cafe.
  7. Yesterday
  8. hello. I have a consultation. My website has stopped working, it shows me on the screen "Forbidden You don't have permission to access this resource." The day of ayer aggregate of the small files in php and ready today, the whole website stops working, the website has no link with the php files. But today the whole site stops working, showing this message, could someone help me? thanks My username is: retrope My domain is: emisorasperu.com
  9. Hello, I would like to ask about the difference between Tommy and Johnny plans? Because I found that my website was loading very slowly using Johnny plan
  10. I've added the subdomain to your account. Please note that it may take up to 2 hours for it to work fully. If after an entire 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your subdomain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.
  11. my username is scutoid I would like to have the subdomain chat.scutoid.top for my chatting app.
  12. Please clear your cache. It's working for me.
  13. Why do you both use the same computer?
  14. Good day, I have been using sitejet to build a website on johnny and when i go to visit the webpage in my browser i am not seeing any of the styling and images. it looks fine on sitejet. and i have published. any advice would be helpful. thanks
  15. Account raqbul has been reset. You'll receive an email shortly with a link to click to complete the reset process. Please let us know if you need anything else
  16. Nothing's finalized yet, but I will say your post here did come up in a discussion in a staff channel last night about possibly trying to improve these review numbers We were literally discussing this yesterday, so this post is rather timely. And yeah, reviews are always negative biased. You never hear from the 1000s of happy users, but you're certain to hear from the guy who got banned for abuse. I know a bunch of our old reviews are literally from people whining that they weren't allowed to use our service for illegal activity. At least one (not sure if on TP or elsewhere) was from a guy who was so disrespectful and arrogant that he got permanently banned for lying to staff after he got caught with multiple accounts and refused to admit wrongdoing, then tried to claim nonsense like we were controlled by hackers and such when he got banned (we removed the hacker nonsense, but here's the original support case that caused his ban). We routinely use him as an example of what not to do here.
  17. I believe that's supposed be megabytes but is an older version of the chart that doesn't show usage beyond 100. The version of this chart that admins work with shows the memory usage in megabytes. This is your account as seen from my side. That spike peeked around 150MB. I asked about the charts differing in a staff channel for you. For a simple reference, if the app will run 24/7, keep your app's memory below ~70MB and you should be fine. 70MB continuous for 24 hours converts to 98.4GB, which is basically right at the 100GB cumulative daily cap.
  18. Passenger error logs are in the system /tmp folder I believe. You can't access that yourself. As for the permission error with htaccess, I'll have to take a look. I'll see if I can post a log and check those permissions when I get a minute.
  19. Account wxxle has been unsuspended. I'll let Krydos decide on whether the other account can be kept as well.
  20. Hello, In this graph i suppose values for t instant are expressed in percentage. To set the limits in my app i need to know what does match this value in byte? Thank you
  21. Hello, I attempt to run my node application and got a pb with the use of directory tmp. Indeed i want to consult passenger's logs as notified in Error ID: 5dacfb15 Error details saved to: /tmp/passenger-error-EKO8k9.html . But this file does not exist in /tmp. I review the access and it is well in read and write for ug. I would like to know why this file is not recorded. Idem, in logs i can find this error whereas .htaccess is well rwx for ug : Permission denied: AH00529: latekantiquebe.helioho.st/tmp/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/latekantique.helioho.st/latekantiquebe.helioho.st/tmp/' is executable Regards Semaphorea Account : eponymous
  22. Then yes, please, reset my account. I already have a backup. Always is better start fresh to avoid issues. Thank you. Best Regards,
  23. Firstly, I have been using my wxxle account for a long time. If I want to apply for other accounts, I don't have to wait too long to apply. Secondly, the email addresses of the two individuals are different (both email addresses belong to Tencent, the largest technology company in China, and each account requires real name authentication and phone number authentication. Each ID card and phone number can only authenticate one account) Thirdly, we all belong to the same company. I can show you our company's business license (attached for upload). Many of our application materials are similar. If this situation cannot be avoided, then I am truly sorry. I just discussed with my colleague and if possible, he is willing to give up his account and let my account be restored. thank you. If possible, please restore my wxxle account so that my colleagues can use other space providers. thank you!
  24. Merged since these are the same person. You're suspended for having more than one account. You're only allowed to have one account. Our system indicates that both of these accounts were created and are being used by the same person. Also, managing an account on behalf of another person is the same thing as having two accounts and is prohibited. Are you able to prove there are actually two separate people here?
  25. Usually, only disappointed/unsatisfied users will actively go to review without an explicit invitation . Ah human nature, it's lovely isn't it? It's not against their ToS to ask from people to review. Just that though, not "five star review and get more space", that is against their ToS 😂. I suggest send an email to users (with passing DMARC 😁) asking/inviting to objectively review Heliohost. https://support.trustpilot.com/hc/en-us/articles/13806607359762-2-Set-up-review-invitations-Free?current=1 @Krydos @wolstech
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