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It is probably best that we wipe my VPS to keep some of this junk from running the CPU at 100%.... I've included the basic config info (including the upgraded memory I purchased). Thanks!! Username: danielgoad Password: <password-entered-during-signup> IPv4: 65.19.166.226 IPv6: 2001:470:1:1ee::87 SSH Port: 22 Memory: 2 GB CPUs: 2 Storage: 50 GB OS: Ubuntu22 Domain: vps87.heliohost.us

Dear HelioHost Admin, I hope this message finds you well. I am requesting to add my domain "apex.oops.wtf" to the HelioHost web hosting service by removing my current free domain provided by the heliohost. I have already pointed the IP address of the hosting to the domain "apex.oops.wtf", and now I kindly request your assistance in configuring the necessary settings on the HelioHost server to enable the proper functioning of the website. Please find the relevant details below: Domain: apex.oops.wtf heliohost username: lagboy I would appreciate it if you could update the domain with the corresponding website files on the server. If there are any additional steps or information required from my end, please do not hesitate to let me know. I am available to provide any further details or assistance as needed. Thank you for your attention to this matter. I look forward to your positive response and the successful addition of the domain to the HelioHost service. Best regards

What is your hosting account's username?

Please check your email for a link to reset your password.

Could you explain your issue in a bit more detail? Are you able to log in using https://heliohost.org/login?

I need reset my password

I need reset my password

Hi dear Helio host, I got a issue when I try to sing in in plesk panel, can yuo please helpme? Thanks in advance.

Username: Apikoding Email: mr.adam.sierakowski@gmail.com Password: ? Help me rest password.

Your main domain has been changed to "hydroplu.me". Don't forget to either change your nameserver's to HelioHost's or create an A record to Tommy's IP address.

I'd like to add <hydroplu.me> as my main domain. Thank you for such a great service!

There currently is no self-serve way to see the numbers, but that functionality is planned and will eventually be available in the dashboard. In the meantime just ask and we can post a load chart for you.

An invite for a replacement account has been sent to you (and is probably in your spam folder since Gmail considers our mail to be spam). Your new account will be on Johnny since Ricky is no longer available. As for why you didn't get the email, Gmail puts all of our email in spam, so you likely missed it alongside your actual spam. A copy of your old account's content can be downloaded via https://heliohost.org/backup/

All of the cPanel servers are shut down. You would probably need to make a new account. An admin can help.you with this.

According to the webpage when I logged in, it told me that I am ready to transition my website to Plesk and that I have to click on the link in my email to proceed. The problem with this is that no email was sent to me that has said link to move to Plesk. Didn't receive any email whatsoever, whether it may be from my inbox or in my spam, for I could not find it. I am ready to transition to Plesk and to reactivate my account. Can you help me in this? Thanks in advance!

I got it working now, I guess when I reset my account password from the link I got from the admins, it didn't change the password for ftp, just the account, so when I changed the system password, it worked. THank you for your help.

I tried tommy.heliohost.org, and it times out after a few seconds, it doesn't do that when I use my domain as host name, but says the login is not vaild, even though I know it is.

try using the default host name for the server, for example tommy2.heliohost.org would be Tommy and johnny.heliohost.org would be Johnny.

Hi, what do I have to enter into my ftp client to connect to my site. I tried using my domain as the host name, but it gives me an error saying the login wasn't right. Hope you can help.

This account was created in 2019 on cPanel so any issues with the DNS records is due to cPanel not any of our custom systems or Plesk. I can't even tell you how many DNS records I've fixed from the old cPanel accounts. Your DNS records were a disaster. More than half of your subdomains didn't even work because all the DNS records were missing for those too. Is everything working for you now?

Yes, you can keep your Tommy account at the same time as a VPS account. You can't have 2 Tommy accounts or 1 Johnny and 1 Tommy account, but VPS don't count towards the limit. If we had unlimited amount of server space like Google or some huge company we could allow unlimited accounts, but we aren't there quite yet.

Krydos would need to do it tomorrow because he is on vacation here in Tennessee.

I wanted to say thank you for unlocking my account so quickly. Your help meant a lot to me. To avoid any future issues and not disrupt others, I'd appreciate it if you could provide some tips on how I can keep an eye on server load and make sure everything runs smoothly. Your guidance would be really helpful in ensuring a smooth experience for everyone. Thanks again for your assistance.

You're suspended for causing too much server load. You've consistently been the heaviest account on Tommy for the past several months, you were suspended because your load has gotten to the point that it's causing impact to other users. Please fix or remove whatever application is causing the excess load quickly. Long-running Nodejs applications and Wordpress (which is poorly coded) are the usual culprits. Node apps can be fixed by using passenger, unless it's something like a discord or telegram bot (in which case rewriting it to be less resource intensive is usually the solution). Wordpress is best fixed by removing extensions or not using Wordpress. Unsuspended.

Hello! My account has been suspended. Please, kindly reinstate it.