wolstech

The domain thestreetartlist.com has been moved to Tommy. It can take up to 2 hours to take effect. Note that a new certificate will also need to be installed (and an additional 2 hours waited) once the domain goes live (the one currently there no longer matches the domain name) before the domain will be fully functional without certificate errors.

Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)

I just looked at Johnny in more detail and asked a question in a staff channel. It looks like Plesk may have reverted to somewhere around March 8 somehow. It is worth noting that Johnny will be rebuilt, so fixing this is likely moot. Escalating.

We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway.

Johnny's Apache is broken due to corruption from the disk failure, so the server is unable to actually serve websites. I'm not sure if he's planning to fix it or not, as the ultimate plan at this point is to just rebuild Johnny. Since we have Johnny running at the moment, we're using the time to back up as many accounts as possible. Your account has already completed that process, and you can download your data from https://heliohost.org/backup/ if you want to move to Tommy.

That account is long gone. We've not only rebuilt all of our servers since that date, we've also changed platforms entirely from cPanel to Plesk. You would've had to perform a migration process 2 years ago in order to move the account to the new system during that time. If your account was active when our cpanel licenses were revoked, your account was likely eligible for migration and an email would have been sent to you when your account was ready for that process. Users who did not perform that migration had their account deleted when the cpanel based servers were retired. If your account was not active at the time, you were not eligible for migration. Please sign up again.

Domain added. Since you use Cloudflare, you'll need to edit your DNS yourself, please use the IPs shown in Plesk.

Duplicate request.

Unsuspended. It may take a little while to work again.

We fixed your load issue for you. You were being flooded with suspicious requests by semrush's bot. We just blocked semrush for you and your load went to basically zero.

This happens sometimes. Usually the fix is to either reissue the certificate, or if it's not expired you can unassign the certificate from the domain then reassign it. After that, wait 2 hours for the change to apply and it will work again. I just reissued it for you since it only had a month left. Give it 2 hours then clear your cache and it should work again.

We have not been able to recover the data so far, and there is a non-zero chance it is not recoverable at all. Tommy is available immediately if you're interested, but it would be an empty account. As a reminder for others reading, HelioHost specifically disclaims liability for data loss in the event of malfunction (e.g. disk failure), misuse (e.g. deploying buggy code that deletes your data, selecting the wrong option in Plesk, etc.), or abuse (both internal, such as being banned without backups due to illegal activity, and external, such as a cyberattack) in the disclaimer section attached to our terms of service. While we do make backups and/or recover data when possible, such is "best effort" and users are ultimately responsible for the creation and maintenance of backups.

You can donate and receive a Tommy account immediately, but it will be an empty account. We have not been able to successfully recover the data from Johnny to date.

Several major Russian telecom and software companies are currently sanctioned and cannot legally do business with the USA, so I wouldn't be surprised if something like that is the cause...

The Morty beta was only offered as one of the gifts available to donors of a previously-held fundraiser (the one that was used to buy the Annie hardware).