wolstech

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Domain added. It can take up to 2 hours to function.

This is not supported by the OS used by our servers (Alma Linux 9). It's possible it will eventually be supported when we rebuild our servers with newer OSes, but it likely won't be any time soon considering we just rebuilt everything.

Oh, two S’s in the center. Oops. That domain is already added. Since it looks like the domain uses cloudflare, you will need to add an A record on CF for the subdomain to work. It should point to the same IP address as the root domain.

That site isn't hosted here: https://bybyron.net/php/tools/dns_records.php?domain=systemsquare.com&rec=NS It's using some service called namebright for its DNS, and we don't own the IP addresses that it's pointing to, so the records you requested in that topic don't do anything. Also, the IP addresses for that domain are not ours either: https://bybyron.net/php/tools/dns_records.php?domain=email.systemsquare.com&rec=A If this site is going to be hosted here, you need to log into the registrar's website and change the name servers to ns1.heliohost.org and ns2.heliohost.org (which will show on that first link once they're set and propagated). The second one should show 64.62.151.106 as the IP once its set up correctly.

This site isn't ours and isn't hosted by us, so we cannot assist with this one. Also, please don't make multiple posts for the same issue. Is this still an issue for you?

To clarify: "Non-appealable" ban means you can't apologize or otherwise have your ban reconsidered. You've wasted way too much of our time between dealing with your misuse of the forum, your false accusations, and (assuming you're being honest) your failure to do your own research and ask if your family was using the service as well.

This request cannot be completed because the user specified is both banned from support services and has a pending hosting account ban for multiple accounts. Creating new accounts to evade your ban will not get you unbanned. You are no longer welcome at HelioHost and will need to find another host. For more info, see https://helionet.org/index/topic/69244-solved-identity-theft/#findComment-307009

Did you already purchase the VPS? If so, which VPS number? Moving to customer service. The other discussion section is not intended for hosting support.

I doubt a Vietnamese bank account will work directly on Stripe, but then they do have a bunch of different payment options so I suppose its possible. Krydos can provide more information on how you can pay via Stripe. Escalating.

This happens sometimes...when it only shows a single folder with your username that you cannot open, it's usually a server issue with the sftp configuration. Krydos can fix it. Escalating...

Try changing the SFTP password, which is separate from the control panel password and can go out of sync. In Plesk, try going to the Hosting & DNS tab->Hosting and scroll down to System user's credentials. Set a password there, then use your username and the new password for SFTP.

Your trash contained almost 400MB worth of files. I emptied it for you and you're now using 640MB. Please remember to empty your trash regularly, or select the option to not send stuff to the trash when deleting the files. Your domains can take up to 2 hours to function.

No. Doing this will get you suspended for having multiple accounts. It's one account per human being (not one account per email address), and you're not allowed to share accounts or manage someone else's either. We do this to ensure everyone gets equal opportunity to use our service...it's not fair for one person to have 10 accounts and 9 other people don't have one at all. If you can't use Paypal, Krydos can provide a link to purchase through Stripe instead, and we also accept crypto if that's available in your country. I'll take a look shortly to see about freeing up some space for you.

Unfortunately it doesn't since it has been more than 24 hours since you were suspended. I do see mentions of Wordpress in your account though, and WP is a leading cause of load suspensions. I wouldn't be surprised if that was the cause. You were also being slammed by bots. I blocked the most recent two for you in your .htaccess. Please review the information Kazvee posted above. Unsuspended.

Disk space issue with /tmp should be fixed.

For all concerns regarding this user and hosting account, see https://helionet.org/index/topic/69244-solved-identity-theft/#comment-307009

I heard back from Krydos in a staff channel. Our final decision regarding the hosting account is that it will be left active, but will receive absolutely no support of any kind going forward, regardless of what is requested, who requests it, or how it is requested. Both forum accounts yhhh and apy67 will be banned, and any replacement forum accounts created in connection to this hosting account will be banned for ban evasion. Support requests through other channels such as email and discord support will not be honored. If you would like to cancel your service and leave, you may do so by logging into https://heliohost.org/dashboard/delete/ This decision regarding your account and associated support services ban is final and non-appealable.

As above I'm going to let Krydos weigh in, but I did some further digging while we wait. One of the following is likely true based on my findings: Your account is compromised (in which case at this point I'd recommend abandoning it and starting over, preferably using a completely different email address that doesn't match these accounts so we can tell it apart), or... You're lying to us about not being the same person as apy67, or... You're the one trying to steal the account. Some things we find concerning regarding this account and your claims: The login data from apy67 is the data that most closely corresponds to the hosting account. IPs associated with apy67 have actively logged into the hosting account. No IPs associated with yhhh have ever accessed the hosting account according to the Plesk log (Krydos may have additional detail that I can't see). We received a report from the other user claiming impersonation as well...literally nobody ever does this (and I actually made it a point to state in my response to that message that verification only applies to destructive/sensitive actions). The fact the other user said something, then you're making this claim a week later is highly unusual. The hosting account's matching forum account is banned for abuse. Data associated with apy67 is most-closely related to the banned abdalpabdalp5 forum account, which leads us to believe apy67 is actually abdalpabdalp5 with a new account to evade the support ban (which itself is bannable, but nonetheless...apy67 and the hosting account may get a ban for ban evasion when this is over). All of these posts, forum accounts, and the hosting account itself are coming from the same /16 block of IPs in Riyadh, Saudi Arabia belonging to a standard ISP (not a data center/VPN). If the two of you aren't the same person, it's someone very close to you. Both Yhhh and apy67 were logged into by a VPN set to the same location (Hong Kong). Inconsistent use of VPN with varying locations across the various forum accounts (exits so far in Hong Kong, Canada, and Atlanta USA). The email addresses associated with all of these accounts are identical except for the numbers on the end. I've also suspended the hosting account until this can be figured out, assuming we don't just make the suspension permanent. Can you explain?

I’m going to let Krydos handle this as he is able to get much more data on the accounts than I can. I believe the ban was a result of either spamming/being impatient, or possibly harassing staff. Unfortunately, when you get banned, the system automatically deletes all of the posts, so I can’t go back and look at the history. That said, the data that I looked at does suggest you and apy67 are actually the same person. Also, be aware that one possible outcome of this will be a permanent ban for all hosting and forum accounts involved, and you’ll be told to sign up again and not get banned from support this time. Escalating... It may take time to get in response from Krydos, there is a federal holiday here in the United States tomorrow so support availability may be limited.

Shared hosting accounts cannot be “upgraded” to a VPS. They’re two entirely different products. If you want a VPS, you’ll need to just buy it and configure it. Note that VPSes come as an empty Linux VM by default, no web server or other software included. You have to install all of that yourself, or you can request that we install control panel like Hestia for you.

The hosting account in question appears to have been previously banned from receiving support.

The data attached to the account indicates that forum accounts Yhhh and apy67 are both the same user. There are also notes on the hosting account indicating that it has been permanently banned from receiving support. Can you explain?

That domain isn't hosted here, and we also don't officially support changing the document root of a domain (Laravel being the exception, where the toolkit can do it).

The recommended way is to log into your registrar, set the name servers to "custom", and specify ns1.heliohost.org and ns2.heliohost.org as the servers. This will guarantee that things remain correctly configured, as things such as server IP addresses are subject to change. For example, if your account moves servers due to maintenance or purchasing an upgrade, using our name servers will give you a near-zero-downtime experience, while using external DNS results in downtime until you update your records manually. We do send emails about such things, but our experiences are that our emails are often not read or acted upon. If you really want to use external DNS (many do, usually Cloudflare though most other providers are supported too), the DNS zone we specify for your domain is shown below. For email specifically, the TXT records at the bottom (SPF/DKIM/DMARC) are the ones that are absolutely required. The mail subdomain is recommended but it will work without. The webmail entries are optional, add those if you plan to use that feature. nykniu.com. IN A 65.19.154.94 nykniu.com. IN AAAA 2001:470:1:1ee::2002 ipv6 IN AAAA 2001:470:1:1ee::2002 nykniu.com. IN MX 0 nykniu.com. mail IN CNAME nykniu.com. www IN CNAME nykniu.com. ftp IN CNAME nykniu.com. webmail IN A 65.19.154.94 webmail IN AAAA 2001:470:1:1ee::2002 nykniu.com. 14400 IN TXT "v=spf1 ip4:65.19.154.94 ip6:2001:470:1:1ee::2002 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.nykniu.com. 14400 IN TXT "o=-" default._domainkey.nykniu.com. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAodBSlG01fb+JAZ4F8ASiIJNXYuUyNkk4aYaf/Qn0gYSF1NiEUflALN9aYwwF7Ire4c3NsjBU+QdVxVvYp9lIUd1iortm2Afz2zaAcBMWN6+vqbMhLwWEUTmmNfRo6vvOIwc0vDl9QV6oroNEBXAXJTFPbRuRuV9/vhBsm+hgjAQlFsaKMyWba+EIgmcGXjzf6" "Prw6SMoq/wBCKulouUHINC5Hak2JsJohVxGL0nG+XtIG/9+8j/S+r174EGKpqDtzwzSaNoIOYvr7XYEYSnIeo4p41e4r3pmMoeAWbqb1CZ6tgptmin85w2rjIbCHSZKfVUY7PPaniJhciBqY1UDCwIDAQAB;"