wolstech

It's not multiple people signing into the same account. It's multiple accounts being signed into by what appears to be the same person. Odds are since you mention you're doing this at school, someone else at your school also has an account and it's causing this. I'll just exclude your account from this detection because of the shared network. If these are being used for educational purposes and other students also want to have one, they're welcome to contact us or sign up with a school-provided email address and we can also exclude them. Also, i agree that these multiple accounts suspensions are annoying and cause a poor experience (and quite frankly I hate dealing with them), but we also don't have the server capacity to allow people to have more than one account and still have decent uptime. It's not fair to turn away people who have 0 accounts because other people Took more than their fair share of resources by having more than 1. Unsuspended.

The difference in the HTTP vs HTTPS protocols is security. HTTP (no s) sends data across the internet in the clear. Anyone with some technical knowledge can see what is being sent. HTTPS is a version of HTTP that encrypts the data during transfer so it cannot be easily sniffed by a third party. For nearly all things today, HTTPS is the preferred protocol.

It's for multiple accounts again. Either you have 2 Plesk accounts, or someone else is using the same network/PC as you to access an account with us. Do you know who else might be using our services from the same network/PC (family members are a common cause, as are accessing it from places like a school network)? If so, what are their usernames? (Note that your forum account doesn't matter, it's the Plesk account that you cannot have more than one of).

Let’s see what Krydos has to say.

The mailbox is not actually unlimited. The maximum size of a mailbox should be the same as the remaining free space on your hosting account (unless you manually cap the mailbox at a lower amount). The postmaster email used up a few KB at most, so just fit in there. If you have plenty of free space and you received this email anyway, let me know and I'll have Krydos look at it. As for the IMAP issue, odds are it's because your mail client is expecting the spam folder to be called something else, or is not configured to sync things other than inbox and sent. I've seen this happen before with the trash folder as well, for example some clients like older outlook would expect trash to be called "deleted items".

What is the username of the account?

We use a whole bunch of different factors. Some examples are included in the email that you would've received before they were suspended, though that list is not exhaustive. That said, for most people there really is no good reason to have two accounts anyway. If you just want to have more than one website, you can have up to 10 on a single account. If you need additional space or higher resource limits, we have options for that. And if you really want to have two accounts anyway, you can buy Morty accounts (users can have as many Morty accounts as they want, as long as they keep the bill paid for all of them).

I know creating SFTP accounts is disabled for security reasons (Plesk doesn't jail them properly), but it used to be possible to create regular FTP accounts (for use on port 21) in Plesk. FTP account management is currently turned off in the service plan...not sure if that's intentional due to the SFTP thing, or just an oversight during the recent service plan maintenance. Krydos will need to look at this...

It doesn't matter if you used a different email to create the other account. Our rule is one account per human being, not one account per email address.

Domain mbo-wp.helioho.st removed. If you need a copy of the files for that domain, they can be downloaded from https://heliohost.org/backup/ The domain mbo.helioho.st cannot be removed because accounts must have a main domain.

You're suspended for creating more than one account. Users are only allowed to have one account. The other account was already unsuspended here: https://helionet.org/index/topic/64805-solved-unsuspended-my-account/

How are you trying to upload the file?

Looks like this has already been added for you. If it's not already working, it can take up to 2 hours to function.

Being hacked would also explain why his account suddenly sent 220 emails recently... WP is pretty much guaranteed to be the cause. When hackers break into WP, they nearly always either send spam or set up a phishing site. This one apparently decided to taunt you and send spam.

Yes, we actually did look through your code and that’s why we suspended you. Accounts are subject to manual review and are routinely searched by administrators. If we see anything to do with vless/xray or nezhajs on an account, it’s an instant suspension. Same goes for any other proxy software. We had someone upload one called “holy unblocker” yesterday and he got banned as well. It’s not that we don’t want you using the software, it’s that running this software on our Plesk plans severely impacts the server’s performance and causes issues for 1000s of other websites. You’re welcome to run it on a VPS if you wish. I am willing to unsuspend your account, but it would be on condition that we remove that node software and that you not attempt to run anything of that nature here again. Do you agree?

Domain added. It can take up to 2 hours to start working.

Krydos can help with this. Whether this will actually work though is going to depend on the application you're running. Most game servers end up needing a VPS.

Krydos has to get these.

Your account contains the vless/xray node proxy software, which violates our terms of service.

Account dir has been manually moved to Morty. This happened because you tried to buy a new Morty account under the same email address as your Johnny account. There is a button in the account dashboard on our website that needs to be used to move an existing account. It can take a few hours to completely move. Once it finishes moving, we can change the domain.

Unblocked again.

I renamed the forum account for you. Try it now.

Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process. Your next steps are: Click the link in the email you'll get soon and recreate the Tommy account under another username. Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine". If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS. Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).

See

If you want to reset the Tommy account, just confirm that it's the Tommy account mortaine that you want reset and that you understand your data will be deleted, and we'll reset it. (If you mean to buy a VPS with a different username, you can just buy it through our website. We don't need to do anything on our side if you're OK with a different username).