wolstech

Being hacked would also explain why his account suddenly sent 220 emails recently... WP is pretty much guaranteed to be the cause. When hackers break into WP, they nearly always either send spam or set up a phishing site. This one apparently decided to taunt you and send spam.

Yes, we actually did look through your code and that’s why we suspended you. Accounts are subject to manual review and are routinely searched by administrators. If we see anything to do with vless/xray or nezhajs on an account, it’s an instant suspension. Same goes for any other proxy software. We had someone upload one called “holy unblocker” yesterday and he got banned as well. It’s not that we don’t want you using the software, it’s that running this software on our Plesk plans severely impacts the server’s performance and causes issues for 1000s of other websites. You’re welcome to run it on a VPS if you wish. I am willing to unsuspend your account, but it would be on condition that we remove that node software and that you not attempt to run anything of that nature here again. Do you agree?

Domain added. It can take up to 2 hours to start working.

Krydos can help with this. Whether this will actually work though is going to depend on the application you're running. Most game servers end up needing a VPS.

Krydos has to get these.

Your account contains the vless/xray node proxy software, which violates our terms of service.

Account dir has been manually moved to Morty. This happened because you tried to buy a new Morty account under the same email address as your Johnny account. There is a button in the account dashboard on our website that needs to be used to move an existing account. It can take a few hours to completely move. Once it finishes moving, we can change the domain.

Unblocked again.

I renamed the forum account for you. Try it now.

Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process. Your next steps are: Click the link in the email you'll get soon and recreate the Tommy account under another username. Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine". If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS. Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).

See

If you want to reset the Tommy account, just confirm that it's the Tommy account mortaine that you want reset and that you understand your data will be deleted, and we'll reset it. (If you mean to buy a VPS with a different username, you can just buy it through our website. We don't need to do anything on our side if you're OK with a different username).

I agree it does look like it was hacked based on the mess they left in the account. Your account has been reset without a backup, and you'll receive an email shortly with instructions to start over. There is a backup dated September 2, 2024 in our system that looks to still be clean if you need a good copy of your data to restore. You can download that here: https://heliohost.org/backup/

You would need to just buy the Mars VPS, install whatever server software you need, and move your files if you want to keep them. You can have both a Tommy account and a VPS too. There is no direct migration path from a Plesk plan to any VPS plan, because the VPS comes as an empty Linux box with SSH access. If you no longer need the Tommy account, you can delete it from the dashboard.

It’s banned for phishing because we received the following abuse report regarding the account. I took a look and it appears something on your account was compromised. Because of the presence of stolen data, your account will need to be reset without a backup in order to be unsuspended, which will result in the loss of all of your data. Do you want me to reset your account?

On my side, the system is showing that we did send you an invite for a Tommy account. I went ahead and resent it for you. If you don't see the email, please check your spam folder.

If you want everything deleted anyway, just resetting the account is a better choice. Your account is looks like a legacy transfer account, so starting over would actually fix a bunch of bugs too. That said, if you don’t want to reset your account, you want me to delete everything in the web root, correct?

Do you want us to remove files and free up space, or do you want the account completely reset (which deletes everything and gives you a new account)? If you would prefer us to just delete something for you, let us know what you want removed and we can delete it and unsuspend you.

This account's balance is also negative. Notice sent by email, also posting it here:

The backup we have on our side would restore the settings yes. The backups you can make in Plesk is actually identical to the ones we make on our side, but since you don’t have a way to actually restore the settings piece of it, only the files and databases in it are actually useful (by extracting and uploading/importing them). Yes I ran a new backup yesterday when you asked. Feel free to download it. Backups/archives are typically made whenever we remove domains, reset accounts, move the account to another server, archive the account, upon user request, or if we troubleshoot an account in a way that risks breaking it or losing data. They otherwise aren’t made routinely.

This behavior is expected. Domains no longer include webmail by default. If you want to use it, you have to explicitly turn it on in the mail settings for the domain, and then wait an additional two hours.

While we have the ability to restore them, backup and restore is not a service we officially offer. I've done it before for users, and we routinely make them for people, but we do not guarantee they'll actually work when you need it. We legally have to say this, otherwise someone could sue for data loss. For example: If we reset your account it'll be overwritten with the state of the account immediately before the reset, if our server's hard disks go bad or we get ransomware (again) we may lose it, etc. We can't guarantee that they will actually be there when you need them, so even though we have a backup, you are expected to also have your own and be able to extract the files and upload them to fix your account if needed. The easiest way to do this is to simply download the file from https://heliohost.org/backup/ and store it somewhere safe. We can always walk you through extracting it and manually setting up your account if it became necessary,

Most programming languages allow you to specify a time zone in your code. For example, PHP has date_default_timezone_set() that can be used to make your code work with another time zone. Changing the actual server time or the Plesk timezone is not supported.

Looks like June 5. https://www.omm.com/insights/alerts-publications/economic-sanctions-relief-for-syria-provides-opportunities-and-risks-for-us-companies/ it does say that the lifting of sanctions is subject to change or be revoked, but that trade with Syria is currently authorized except for trade with people/companies on a specific list attached to the general license. Keep in mind that even if we do allow Syrian users, we would be required to ban them again in the event that the sanctions are reimposed. I'm also not sure whether our service would be prohibited due to export controls or not, which they said do still apply. Escalating to Krydos to see what he says.

Created. Please keep in mind however that, per our terms of service, HelioHost does not guarantee the availability of the service (including the ability to restore backups) and is not responsible for data loss of any kind. As such, we do not guarantee the availability, validity, accuracy, or completeness of any backup we may have. It is the users responsibility to maintain local backups and be capable of manually restoring their account, if needed.