wolstech

Our email support has been down since the 30th. If you haven't seen the news, our management/name servers (which host DNS alongside our account management system, forum, email support system, and our website) failed on April 30th. Long story short, one of the two suddenly skyrocketed in load and became inoperable, so we shut it down only for the other one to do the same hours later. With no prior history of this issue, it was kind of unexpected... The management infrastructure ran an old version of cPanel DNS-only under a well-past-EOL operating system. Those servers were that "we'll get to it later" project we all tend to have, and have been sitting ducks for quite a while now. Something finally shot the ducks. While we are working on recovery, we are still currently unable to process account moves, domains deletions, or email support requests. Your request has not been forgotten and will be processed when services are restored.

Missing DNS zone fixed. It may take a few minutes to be available everywhere.

An attempt to recreate the DNS zone failed. ERROR 3: Cody zone file is corrupt. Escalating. EDIT: Just realized I forgot the second : in the IPv6 for this one...probably the issue. Now how do I fix that?

Missing DNS zone fixed. It may take a few minutes before its available everywhere.

Missing DNS zone fixed. It may take a little while before everyone can reach the site again.

DNS for zone thedannified.helioho.st is not missing. We are currently unable to delete domains due to the recent DNS server failure. Work on restoring that functionality is ongoing.

Escalating to Krydos for reconsideration since you no longer live in Iran. It's possible that proof of non-Iranian residency may be required (e.g. German residency papers, non-Iranian passport, etc.) to be unsuspended.

Due to US Federal Regulations, HelioHost is unable to do business with users who reside in or are affiliated with the country of Iran.

Fixed missing DNS zone. It may take a few minutes to resolve and up to 4 hours for everyone to see it.

Fixed DNS zone. It may take a few minutes to start resolving, and up to 4 hours for everyone to be able to reach it.

You re suspended for excessive cpu load caused by overuse of scheduled tasks. I have disabled all scheduled tasks that run more frequently that once a day and unsuspended you. Please reduce the frequency on your scheduled tasks. Unsuspended. It can take up to two hours for your domains to function...

Missing DNS zone fixed. It may take a little while before the changes propagate.

It's because you're not suspended for storage. All suspensions except for storage overuse (which is self-correctable by buying space) will lock you out entirely because they require contacting support to resolve. Your suspension is specifically for excessive CPU use due to running scheduled tasks too frequently. I've disabled all scheduled tasks that run more frequently than once a day, and unsuspended you. Please reduce the frequency and number of jobs on your account. If you need to be able to run jobs more frequently, we recommend moving to Morty (where you will be charged fees for the extra resources instead of being suspended). Unsuspended. It may take up to 2 hours for your domains to work again.

Your account has been renewed. It may take up to 2 hours for the domains to function.

Your account has been reset. When it finishes, you’ll receive an email with a link to create a fresh account.

You're suspended because your account was hacked and is now full of obfuscated PHP that appears to be malware. It looks like there are remnants of a Wordpress installation among other things, and I wouldn't be surprised if that's how they got in. Wordpress gets hacked all the time, and is a major reason we recommend that people not use it. Your account will need to be reset in order to be unsuspended. Are you ready to reset your account?

Domain renamed. It can take up to 2 hours to function.

Renaming an existing addon domain requires the domain to be removed and re-added, which will delete the content in the domain's document root. Do you need to back anything up before we rename the domain?

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It was. It's in the invite list even though it didn't actually send. I just resent it.

This support request is being escalated to our VPS admins.

Yes you can buy extra VPS rebuilds if you want them. If I remember right they're $1 each. The vps158.heliohost.us domain as well as any others you've had us set up DNS for will remain valid after the rebuild (though of course you'll need to install and configure whatever software you need on the VPS for them to work). Escalating to have the rebuild processed.

Glad to hear. Please let us know if you need anything else.

As MoneyBroz said, this behavior is by design. If the system is unable to verify that a domain is actually hosted with us, it is disabled to conserve resources. Domains are considered to be hosted with us if: Their A or AAAA record points to our server IP. Their MX is pointed to our server IP. For domains using Cloudflare, they can be validated via DNS if proxy is disabled, or by checking if a challenge file placed on the account by the verification system is reachable via your domain (which proves that the origin is set to us on CF), if the proxy function is used. Note if you use our server for email only, you need to actually put tommy.heliohost.org as the MX for it to validate (email forwarder/mail server proxies are not supported). Since you use cloudflare, you need to make sure that your origin is actually set to our servers, and that the WAF is not set to with rules that could block traffic from our server (e.g. a geo-restriction that blocks the USA would cause validation to fail). Your domains are on CF, have an email forwarding service, and the websites worked for me while disabled in Plesk (which indicates they aren't hosted here), so they are being correctly disabled. I did enable them again for you, but you'll need to actually make one of the changes above to keep them active.

You can reissue the cert manually to add the mail and webmail ones. Note that the webmail one depends on having webmail enabled. If you don't use webmail and didn't enable it, you can ignore it. The wildcard certificate is not supported.