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Everything posted by wolstech
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We have file uploads capped. You won't be able to restore a 120MB file via a form upload. What version of PHP are you using? I can increase the upload size limit for your account to 128MB so the file will upload.
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The ISP is probably caching the site on their end if some work and others don’t. The solution is to usually to wait until their cache expires. When a domain is first added or an account is first created it has a certificate that’s invalid until the server sets up a proper certificate for it, so there is a period of time where the site does exist with an invalid certificate.
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I'm not sure if anyone here will know this one honestly. I've never even heard of Fastify until now, and have near-zero experience with Node. Krydos would be the one who would know if anybody will. I wouldn't be surprised if this is to do with Passenger or how node works here. I assume this code works if you run it locally on your PC? Escalating.
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The contents of Documentation.zip have been extracted and the zip file has been removed.
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python3 need the account on urgent basis
wolstech replied to Chiigywiggy's topic in Customer Service
As above, that account doesn't exist. If you need an account quickly, your best bet is to donate $1 for a Tommy account at https://heliohost.org/tommy/ and you'll receive an invite to create an account within a few minutes of donating. Once you use the invite to create an account, the account will be fully working within two hours. Please note that, in fairness to everyone, we are unable to waive the waiting/lottery requirement for users to get a new account on Johnny during free registrations. -
To expand on Kazvee's post, if you mean you want to cancel your account but still support us by letting us keep the donation, you can do that here: https://heliohost.org/dashboard/delete/ If you delete your account this way, you'll also be able to recreate your account at no cost later if you ever decide you want to come back. If you opt to receive a refund, you won't be able to recreate the account later.
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Plesk does not support this. Nginx is mandatory, but Apache isn’t. You can turn Apache off in the hosting settings if you want, but not the other way around.
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All the wordpress sites in my account have crashed
wolstech replied to hostmysiteplease's topic in Customer Service
His domains are on PHP 8.3... -
All the wordpress sites in my account have crashed
wolstech replied to hostmysiteplease's topic in Customer Service
Your WP installs are hacked...which is pretty typical for WP (it's laughably insecure software, especially with extensions installed...many "free" extensions and themes are disguised backdoors). A file with the below header is present in a random named folder on the conarim.com and dhamira.co.ke domains. In addition, the index.php file has been tampered with all domains containing a WP installation, including on the waa.co.ke install where the above file isn't present. Please delete all of your WP installs in their entirety immediately and start over. There's nothing obviously illegal (yet), but if you don't fix it, it'll probably turn into phishing or spam and get you banned for abuse. I've blocked your hacked WP installs in .htaccess in the meantime. The best way to secure WordPress...is to not use WordPress. <?php /**================================================================================================ ___ ___ | \/ | Copyright (C) 2017-2023, Monarx, Inc. | . . | ___ _ __ __ _ _ __ __ __ | |\/| | / _ \ | '_ \ / _` || '__|\ \/ / | | | || (_) || | | || (_| || | > < \_| |_/ \___/ |_| |_| \__,_||_| /_/\_\ =================================================================================================== @package Monarx Security Site Analyzer @file monarx-analyzer.php @copyright Monarx, Inc. Not for external use, redistribution, or sale. @site https://www.monarx.com ===================================================================================================**/ v -
[Solved] Request for Installation of Python Modules
wolstech replied to mishra's topic in Escalated Requests
Module djangorestframework has been installed on Tommy. Module typing_extensions was already present. Let us know when you move to Morty and it can be installed there too. -
I probably checked while this was in deleted state... Marking solved because user reset their own account by deleting and recreating it.
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google translate says: No account exists with the username kharab7esh.
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[Solved] Request for Installation of Python Modules
wolstech replied to mishra's topic in Escalated Requests
So then these probably need to be installed on both Morty and Tommy...the modules don't follow you when you move. -
[Solved] Request for Installation of Python Modules
wolstech replied to mishra's topic in Escalated Requests
Krydos will reply here when he installs it. But yes, it'll probably show on that list as well. -
[Solved] Set Up SPF, DKIM, and DMARC Records
wolstech replied to gebu8f's topic in Escalated Requests
The PYZOR one is usually because you sent an email that says "test" or similar as its body. Send a real real email and that won't happen. The others labeled "abused TLD", and "untrustworthy TLD" have no fix besides buying a normal domain that ends in a standard TLD like .com or .net. A lot of these funky TLD's like .top and .xyz are heavily abused for spam phishing and similar, and as a result, the bulk of email providers will not accept email from them or will send that email to spam. -
[Solved] Request for Installation of Python Modules
wolstech replied to mishra's topic in Escalated Requests
Typing extensions 4.12.2 is already present. Escalating to have djangorestframework installed... -
[Solved] Upgrade VPS without creating PayPal Account
wolstech replied to ocarina's topic in Escalated Requests
Krydos can assist with this. We can probably accept the payment via stripe instead. Just keep in mind that when we process manual payments like this, we usually require you to purchase 6 months worth of service at a time due to the labor associated with the manual processing. I'm not sure how that will be handled with an upgrade. -
Note that for the .xyz domain, on the mail tester test mentioned above, it is impossible to get a 10/10 because .xyz is considered an abused TLD. Many mail providers will mark email from .xyz domains as spam regardless of what you do.
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If that website doesn't work for you either, then it's your PC or home network, which means there isn't much we can do on our end. Try turning off your security software and firewall, and also make sure your router and ISP allow outbound connections on port 3389. If you have a cell phone data plan and can run a hotspot, try connecting to your VPS while on the hotspot instead of the home internet to eliminate the router and ISP as the cause. Try another computer if available, and also try a cell phone RDP app (on your data plan with wifi turned off if possible). Until you can make a connection on port 3389, your VPS's RDP won't work for you.
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It's on your end most likely. It works for both me and Krydos. Does this site load for you? http://portquiz.net:3389/ (it may take a minute or two to load if it works, that site is very slow). Also, are you on an enterprise/school network by chance? It's pretty common for port 3389 to be blocked on those networks, and RDP will not work from them as a result.
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I'll let krydos handle this since he is the one who suspended you.
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This request does not make sense to us. Do you mean you want the domain name to be the same as the account username? Please note that we cannot change hosting account usernames, so the domain will be changed instead. Also, I can't find a hosting account matching your forum account. What is your hosting account's username?
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It was not suspended in error. It was suspended because you almost crashed Johnny due to extremely excessive load. Can you explain?
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Account ebsug has been unsuspended. It may take a few minutes to start working. please let us know if you need anything else.