wolstech

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.

I suspect you didn't get a response because nobody here knows how to do this. I've never really used Roundcube for much beyond testing mailboxes. I use Gmail as a front end to check my HH emails instead. On Gmail, doing this is as simple as creating a filter with the criteria "filename:gz" and specifying what to do with the messages. Based on the link you gave, you could probably change the content-type field to application/gzip (or possibly application/x-gzip) to make it look for .gz instead of regular zip. I've never used sieve though (and honestly I'm not sure the Plesk Roundcube even supports it).

See https://helionet.org/index/topic/65513-account-locked/

You have to reset your account and start over to swap addon and main domains, because trying to swap them in the system will break the account. Resetting your account deletes all of your data and requires you to set everything up again. There's not really any good reason to do this as your domains behave the same either way to the general public. It's just their appearance in the control panel that's different.

This support request is being escalated to our VPS admins.

Escalating to get Hestia installed for you.

Someone probably just did a normal domain add. When we add domains, they automatically get set up as an additional website because our admin tools do not support aliases even though Plesk itself can handle them. The domain codecreature.net has been manually converted to an alias. It can take up to 2 hours to function.

Unsuspended. It may take a few minutes to work again.

You're suspended for signing up with a disposable email address. Per our Terms of Service, disposable email addresses are not allowed. Please provide us a real email address and we will update your account and unsuspend you.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

Support requests have a turnaround time of up to 24 hours for replies. Please do not bump your request unless at least 24 hours have passed, as we work the oldest requests first, and doing so just moves you to the back of the line. I’ll try to take a look at this later tonight when I’m at a computer…

Your account has two problems: Fist, you ran out of disk space. We can either delete something for you, or you can purchase more space. Do you want me to delete something for you to bring the account below 1000MB? If so, what do you want deleted? If you want to buy more space, you can do that here: https://heliohost.org/dashboard/storage/ Second, the main domain's DNS doesn't appear to be set up correctly. It doesn't resolve for me. Since it's on CF, you'll need to fix that yourself before the domain will work (verify that the A and AAAA records are correct).

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.

The settings look correct. While not good practice from a security standpoint, does it work if you check the box at the bottom 'Trust any certificate' (which basically tells it to just blindly use whatever certificate is offered by the server without verifying it)? The certificate provided by our server is issued by Lets Encrypt, and its possible Hubspot explicitly chose to not trust LE or our servers because both are a free service. Also, what are you using for a username and password to log into the mail server? It needs to be an email address and associated mailbox password that exists on your Plesk account. Authentication is required for our servers, and it has to specifically be a mailbox you created (you cannot use your heliohost username and password for email). Finally, if unencrypted connections are allowed, try ports 143 (IMAP) and 25 (SMTP)

We don't support using your own domain in the mail server hostname fields for any protocol (IMAP, POP, or SMTP). As has been said earlier, you MUST use johnny.heliohost.org as the mail server name. The domain mail.yieldandco.com is not valid or supported, so expecting TLS to work on it is kind of silly. Can you post a picture of the mail settings in your CRM so we can verify they are correct?

It's because both of those domains had the same document root. This is likely because you have a cPanel migration account (these accounts act really weird when you modify them, my guess is the main domain change broke it). I've separated the two domains, and you'll see a new folder called survisionmagazine.com now. Please place the content for that site in there. Use public_html for the main domain. You'll need to wait up to 2 hours for the changes to take effect.

For others who may find this, please see this wiki article. https://wiki.helionet.org/502_Bad_Gateway

Due to the amount of RAM this feature requires, it would result in a load suspension on Johnny within hours. On Morty there are no load suspensions, but its still so heavy that it instantly causes an overage fee for RAM usage instead. It costs almost $2/month extra just to have it enabled.

1. No 2. 1.1/1.2/1.3. For SMTP, you need to connect on port 465 for TLS support. Use 993 for IMAP. 3. No. We use dovecot. 4. Allowed by default but IPs get blocked if they try to log in incorrectly too many times.

Crappy free hosts disable it as a lazy way to avoid people sending spam. I've never known a paid host that blocked it, and we don't block mail() here even on our free plans. Rather ironically, our experience is that very few legitimate apps actually use phpmailer...most apps use mail(), SimpleMail (which is ultimately a wrapper for mail() ), or some SMTP implementation instead. Mail vs PHPMailer has nothing to do with mail landing in spam, as the resulting emails are identical from both methods. Content, DNS configuration, and domain reputation are the major factors. Mail() doesn't support authentication or encryption because they aren't applicable. It uses the server-wide mail settings in php.ini and doesn't even accept a mail server name. Also, is this AI generated nonsense? We don't appreciate AI generated posts here...they're often inaccurate and could get you banned from the forum for spam.

I think this has happened before...Krydos can exclude it. Escalating.

Change both the outgoing and incoming mail sever settings to johnny.heliohost.org as above and try again. Many programs don't like when you use your domain in the mail server fields because the server identifies itself as johnny.heliohost.org when you connect. Also, (while not the case here) some people use Cloudflare, which can't pass mail connections.

That feature is only available for Morty users.

You wouldn't create an A record pointed to the name servers, you'd make an A record pointed to the IP shown in Plesk (the one ending in .94 in your case). The IPs for a domain can be seen in Plesk at the bottom of the domain below all the options. Note that by using external DNS, some features of our service will not work properly or may require additional configuration. The most notable is that your domains will stop working due to an IP address change if your Morty account were to ever move to Tommy due to nonpayment. (If you use our NS, we just change the records for you and you experience a zero-downtime move). Email service will also not function properly unless you create the additional records on your DNS server to support it (there's an MX record and several TXT records that are required, plus an A record for webmail if you want that).