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Everything posted by wolstech
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Your account is being reset. When it has finished, please look for an email with a link to create a new account.
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why was my account suspended? and can i appeal
wolstech replied to carbonapi's topic in Suspended and Queued Accounts
The new account will be on Tommy yes. It would be preferred that you not host that content at all until it no longer looks like, and cannot be confused for, another company’s website. -
why was my account suspended? and can i appeal
wolstech replied to carbonapi's topic in Suspended and Queued Accounts
Your account is now being reset. Once the reset completes, you'll receive an email with a link to finish the process and set up a fresh account. -
why was my account suspended? and can i appeal
wolstech replied to carbonapi's topic in Suspended and Queued Accounts
Because of the Roblox content that violates our TOS, your account will need to be reset in order to be unsuspended, which deletes all of your data. Once we reset your account, please do not host anything that imitates or otherwise looks like the login page of another service, as doing so may result in a permanent ban for phishing. Are you ready for me to proceed with the reset? -
why was my account suspended? and can i appeal
wolstech replied to carbonapi's topic in Suspended and Queued Accounts
Can you explain why your content is what appears to be a re-hosted copy of the Roblox website? -
Clarification Regarding Suspicious Login Notification
wolstech replied to didi's topic in Customer Service
The subject of the email you received has been changed to help reduce confusion for future users. Thank you for the feedback -
Clarification Regarding Suspicious Login Notification
wolstech replied to didi's topic in Customer Service
The subject of that email could probably use improvement...I've always thought the same thing in that it could be mistaken for a security notice. It's not suspicious from a security standpoint, but rather from a "we think you're violating our terms of service" standpoint. Users are only allowed to have one account. If we think you created more than one, you'll get this email to contact us (and if you don't, you get suspended 24 hours after it was sent). If you did create a second account, let us know which one you want to keep, and we'll ban the ones you don't want. If you did not create a second account, Unknown025 above described the common causes of this message being sent incorrectly. If this is the case, we just need an explanation as to why this may have happened, and the usernames of the other users if they're known (e.g. if you're using our service in school, the usernames of the others in your class would be helpful), and we'll cancel the suspensions -
You can use Python, Node, and basically every other technology we offer (except Laravel) without changing the document root. If needed, you can enable CGI execution in your domain's root using .htaccess to avoid having the cgi-bin folder in your URLs. For Python (and related frameworks like Flask and Django) specifically, see https://wiki.helionet.org/Python for more information on how to run them here.
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[Solved] VPS Subscription Renewal (and Morty Account top up)
wolstech replied to msbsurfi's topic in Escalated Requests
Krydos can assist with this. -
Glad to see you were able to restore the data The domain kerryn.net has been removed. Please let us know if you need anything else.
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Users aren't allowed to change the document root of their domains at this time. Can you explain why you believe you need to do this?
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Krydos can do this for you.
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[Solved] Add domain name to my account
wolstech replied to hostmysiteplease's topic in Customer Service
Marking solved due to being cancelled by user. -
This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.
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[Solved] Change my account email to gmail please
wolstech replied to roxanne's topic in Customer Service
You actually change this yourself. To do that: Log into your account, continue to Plesk, then click on your username in the upper right of Plesk and select "Edit Profile" to change the contact email. For your forum account, can click your username in the upper right->Account settings to change the email. -
Just an update, they're currently working on your VPS. Our normal management tool couldn't login either, and it wouldn't even power off cleanly because open VM tools isn't responding. If you had any websites or other public facing services hosted on there, they'll be down for a little while as they're working on it.
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The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.
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This support request is being escalated to our VPS admins.
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The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating.
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There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid. If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.
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Unsuspended, it may take a few minutes to work again.
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Have you tried resetting the password? https://heliohost.org/reset/ If that doesn't work please let me know, and I'll have a VPS admin take a look at it for you.
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You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Is maijo the one you want to keep?
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Please check your PMs for information regarding your Lily account.