wolstech

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

Fixed missing DNS zone. It should be available shortly.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

We just saw your updated email to us about the Morty trial. We'll get you set up and you'll receive an invite shortly.

Yes you're eligible for a free Morty trial if you would like. The trial will last for the duration of the Johnny outage, and will let you get your site back up while Johnny is being rebuilt. We'll just move your Morty account to Johnny once he becomes available again. We hope Johnny will be fixed in another week or so, but as with all projects we don't have a set date. Note you'll need to set your site up again using backups regardless of whether you take the Morty trial or wait for Johnny. If you set up on Morty now, we can move to Johnny later seamlessly, or if you want you can instead just wait for Johnny to be fixed and set up on Johnny once its working. Would you like us to get you set up with the free Morty trial?

Krydos can do this for you.

Johnny databases were not recoverable which is why they were not included in the backups. If anything at all is available, it will be the raw server files (.ibd and .frm files) of individual tables in your database (.frm is the structure of a table and .ibd would be the data that goes in it), which are confusing and sometimes difficult to extract data from. If you know the names of the tables in the database, we can check if these are available for you.

The databases on Johnny were not recoverable because the server no longer booted and the mariadb partition on the server had trashed itself. If you know the name of the databases and the tables inside, it may be possible to locate the raw .ibd and .frm files for you, but actually recovering the data from those can be a challenge assuming we can even find them. I think we were able to find those for one or two other users so far of the ones who asked...

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

The email validation message should come almost instantly. What email address did you use?

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

The server your account was on crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information.

Remote database access doesn't follow you when the account moves servers. Escalating to have this turned on again. I assume same database info as the linked topic?

Please see https://helionet.org/index/topic/67911-hh321393-re-account-created/

No. It would be an empty account. You would need to set your account up again using a backup. Your files should be available from https://heliohost.org/backup/ , but databases were for the most part not recoverable (some accounts do have older backups available that contain databases, but the backups from the time of the crash will not contain them). Once Johnny is working again, it will be possible to move from Morty back to Johnny directly without needing to set everything up again. Would you like a free Morty invite while we work to get Johnny up and running again?

Databases were not easily recoverable due to disk damage, so they were not included. If you know the names of the database and the tables that were in your database, it may be possible for us to look for the raw database server files for those tables (likely as .ibd and .frm files), though there are no guarantees of recovery, and the actual process of extracting data from them is not simple. As a reminder, the creation and storage of backups are the user's responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this.

Websites cannot be transferred automatically from a crashed server. You will need to restore from backups manually. A backup file from your Johnny account's files should be available from https://heliohost.org/backup/ Note that it will be missing your databases unless there was an older backup in our system that had them.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Your account was on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. We are offering users a free trial of Morty while we work to rebuild the failed Johnny server if you're interested, and once Johnny is online again, your account will be moved back to Johnny. If interested, please let us know so we can send you an invite.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. It should be available again shortly.

I've increased max_input_vars for you. It can take up to 2 hours to take effect. Be aware that Moodle usually gets people suspended for high load (it is extremely heavy software), so we recommend against running this software. If you really need to run this, we would recommend Morty or a VPS.

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.