wolstech

See https://helionet.org/index/topic/62900-unsuspend-account/

We don't allow hacking tools. It doesn't matter what you put for a legal policy on your website, it doesn't override the terms of service. They are considered illegal in the USA and as such are not welcome here. Your attitude and excessive posting probably deserves a ban for harassment/disrespect to staff as well, but that's besides the point for the moment and I'll let it slide since it's your first time. If you would like your account unsuspended, your account must be reset to delete the content. Uploading any hacking tools in the future (regardless of reason) will result in a permanent ban. Would you like me to reset your account?

Lets see if Krydos has any additional input, but this sounds like an ISP or device compatibility issue on your side since multiple different connections, including VPNs, don't work. The IP you're posting from is not showing as blocked so if you can't reach the server from that address, something else is wrong.

I'll let Krydos confirm, but I want to say the system can detect mail-only service now and won't disable domains that use us for an MX.

You can have up to 10 domains. We have to add them for you though because the integrations needed for self-service aren't built yet. What domains do you want added?

VPSes are just empty Linux servers with a command line, you have to install everything yourself and they have nothing to do with a plesk account. You'll need to install everything yourself. If you need Tomcat to host Java, you'll need to install tomcat. If you need a database server, you need to either install a database server on the VPS, or you could enable remote access on your plesk account's database and use that. The specifications you purchase are the specifications you get, but you have to remember that the operating system will use ram and disk space, so actual usable resources are slightly less. Users are only allowed to have one Plesk account, but can have one or more VPSes in addition to a Plesk account.

You'd need a VPS for that since the shared servers no longer support Java. Also, please do not ping admins directly. There's more than one of us who can help, and for this question even a mod would have been able to answer.

You can view them in Plesk. Under your domain in the Dev Tools section there's an option for Logs. The errors show up in the details of the 500 errors.

You're part of this case: https://helionet.org/index/topic/62839-krydos-request-for-account-reactivation/ We're still waiting for more information on that from the original poster there, but to summarize the issue, it appears you're part of a university class and our system thinks everyone at the university is one person due to the shared network and PCs. Is that correct?

No, that's a system folder. It's used by the PHP composer tool. You can ignore it.

ModuleNotFoundError: No module named 'StringIO': /home/alewis.helioho.st/httpdocs/savagephotos/sendthumb.cgi That's your issue. Looks like io.BytesIO is the replacement based on a quick google.

The pillow module is already available on 3.12 but is not installed for 3.9. Which Python version are you using (not at a PC so can’t look at the file again right now)?

Your account moved to the new Tommy on September 27th, and the old Tommy2 server was retired shortly thereafter.

This topic is from 3 months ago. Are you experiencing the same issue as the original poster?

When was the last time this worked? I ask because looking at the index.cgi for savagephotos, it's shebang line is looking for Python 2.7 which hasn't been available since the Tommy migration (server only supports 3.9 and 3.12 now).

Merged posts. It's because our system thinks the entire class is one person. Please follow this topic for updates: https://helionet.org/index/topic/62839-request-for-account-reactivation/

Krydos can assist with this. Escalating:

I just saw you were blocked in the firewall and were already unblocked in this topic: https://helionet.org/index/topic/62843-no-access-whatsoever/ ...that explains why I didn't see you in there. Try it now. This topic is not the best place for support anyway. Please use the topic above for continued discussion of your issue.

I've gone ahead and unsuspended devlab in the meantime, and once I hear back about the whitelisting I'll see about getting the other accounts unsuspended as well (which look to be the students, some have emails like s######@usls.edu.ph).

I've asked about this in a staff channel for you. It looks like you and your students all got flagged for multiple accounts because our system thinks they all belong to one person. I'm looking into whether we can just whitelist usls.edu.ph so accounts from the university don't get flagged for this.

What happens if you try accessing the server directly with no VPN at all? We cannot guarantee or provide support for any third party VPN services, and since you claim that most VPNs in Europe are affected, there could be something like a regulatory reason that prevents them from working (I wouldn't be surprised especially with the EU...). Nobody else is reporting issues though, which makes me think it's a problem with your network connection, PC, or the ISP you use.

Please check your PMs for information regarding your Lily account.

DKIM, SPF, and DMARC have been set up for the domain mailzify.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind also that we have a sending limit of 50 emails per day.

We can't control the versions of software available through Softaculous. You can update the app manually using Drupal's own update methods, but there's no guarantee that Softaculous will be able to manage it when the version installed is newer than the version in Softaculous.

We've had this happen before with other users and have never found a fix besides starting over with a fresh account. It's caused when the files in the git folder are deleted manually or become corrupt. Do you want me to reset your account so you can start over?