wolstech

Unsuspended. It may take a few minutes to work again. Please let us know if you need anything else.

Those 502 bad gateway messages are normal, they occur every two hours as part of apache restarting. See https://wiki.helionet.org/502_Bad_Gateway The topic for the old server monitor service has been removed.

Unpinned since this service appears to no longer be functional and an official status page is available. For current status information, please see https://status.heliohost.org/

That will indeed cause this... in the future, please contact us first before letting family members open an account if they're sharing the same computer or network. Your account has been unsuspended. What is the username of your niece's account?

It looks like this was already added. Marking solved.

See https://helionet.org/index/topic/65271-hh869061-utf-8qe887aae58aa8e59b9ee5a48d_possible_terms_of_s-utf-8qervice_violation_detected/

Your account is being reset. When it has finished, please look for an email with a link to create a new account.

The new account will be on Tommy yes. It would be preferred that you not host that content at all until it no longer looks like, and cannot be confused for, another company’s website.

Your account is now being reset. Once the reset completes, you'll receive an email with a link to finish the process and set up a fresh account.

Because of the Roblox content that violates our TOS, your account will need to be reset in order to be unsuspended, which deletes all of your data. Once we reset your account, please do not host anything that imitates or otherwise looks like the login page of another service, as doing so may result in a permanent ban for phishing. Are you ready for me to proceed with the reset?

Can you explain why your content is what appears to be a re-hosted copy of the Roblox website?

The subject of the email you received has been changed to help reduce confusion for future users. Thank you for the feedback

The subject of that email could probably use improvement...I've always thought the same thing in that it could be mistaken for a security notice. It's not suspicious from a security standpoint, but rather from a "we think you're violating our terms of service" standpoint. Users are only allowed to have one account. If we think you created more than one, you'll get this email to contact us (and if you don't, you get suspended 24 hours after it was sent). If you did create a second account, let us know which one you want to keep, and we'll ban the ones you don't want. If you did not create a second account, Unknown025 above described the common causes of this message being sent incorrectly. If this is the case, we just need an explanation as to why this may have happened, and the usernames of the other users if they're known (e.g. if you're using our service in school, the usernames of the others in your class would be helpful), and we'll cancel the suspensions

You can use Python, Node, and basically every other technology we offer (except Laravel) without changing the document root. If needed, you can enable CGI execution in your domain's root using .htaccess to avoid having the cgi-bin folder in your URLs. For Python (and related frameworks like Flask and Django) specifically, see https://wiki.helionet.org/Python for more information on how to run them here.

Krydos can assist with this.

Glad to see you were able to restore the data The domain kerryn.net has been removed. Please let us know if you need anything else.

Users aren't allowed to change the document root of their domains at this time. Can you explain why you believe you need to do this?

Krydos can do this for you.

Marking solved due to being cancelled by user.

This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.

You actually change this yourself. To do that: Log into your account, continue to Plesk, then click on your username in the upper right of Plesk and select "Edit Profile" to change the contact email. For your forum account, can click your username in the upper right->Account settings to change the email.

Just an update, they're currently working on your VPS. Our normal management tool couldn't login either, and it wouldn't even power off cleanly because open VM tools isn't responding. If you had any websites or other public facing services hosted on there, they'll be down for a little while as they're working on it.

The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.

This support request is being escalated to our VPS admins.

The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating.