wolstech

Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued.

Were you watching on “xcrow” by chance? If so, that site has been taken down due to copyright infringement.

What do you want deleted?

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

The accounts have been merged and may take up to 2 hours to work normally. Please let us know if you need help with anything else.

Account guruji has been unsuspended. It may take a few minutes to start working. If you want to have more than one website, you can have 10 separate domains on the same account. Do you want me to merge the domain from the other account into the one you kept so you can have both websites on one account?

You're welcome. Please let us know if you need anything else.

I assume Postgres? If so, we just need the database name and database user that needs remote access and we can set it up for you. If it's MariaDB, you can do it yourself in Plesk (it's at the bottom of the database user's properties below the permissions).

That's probably the monitor being broken considering you're on Morty. It's also possible the monitor is getting blocked by our firewall if it's opening too many connections. My first suggestion would be to try a different monitoring service. There's hundreds of other paying users on the same server as you and none of them are reporting issues.

Marking solved because deleted the request.

It's probably timing out. Johnny is not very fast, so a big file may not finish before it times out. Maybe try several smaller zip files with fewer files in them? If that doesn't work, let me know and we can see about extracting them on our side.

I ran into that behavior on my Tommy account last week too. The remote settings don't work. The UI defaults to 'any host' even when it is actually off, and changing it does nothing (it doesn't update, and is back to 'any host' after you save and the page refreshes)...I thought it was my (ancient) account, but your account is brand new and on another server. Maybe a Plesk bug? Escalating to Krydos...

That suspended screen is not ours, so we cannot assist with that. You'll need to contact the developer of whatever game or program that is to get assistance.

There was a script for testing for security vulnerabilities on your account. We don't allow such things since they can be misused to attack others. Yours was a script called test-security.js. Please delete that file within 24 hours and don't host it here again. Unsuspended.

We haven't supported Java since 2021. We're hoping to bring this functionality back in the future, but there's currently no timeframe for when this will be offered again. In the meantime, you would need to purchase a VPS and install tomcat on it to run this.

You're suspended because your account contains hacking tools. We don't allow such things to be hosted here, even if they're being used legitimately. Can you explain?

Your account is being reset. When the process finishes, you'll receive an email with a link to create a fresh account. If you need any data from your old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Krydos can usually provide a stripe link when Paypal is not available. Escalating...

Duplicate request: https://helionet.org/index/topic/66310-alias-domain-request-synapsejournalsdedynio/?do=getNewComment

Correct, it's our servers (specifically, the lack of integration between Plesk and our DNS) that don't support it.

You can just ignore it. That feature is not supported.

Probably because SPF and DKIM aren't set up (you have to request that, it's not enabled by default)...most mail providers will just throw your email away unless those are configured. DKIM, SPF, and DMARC have been set up for the domain qiyemailset.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Try the test above, then try sending your normal emails again

This support request is being escalated to our VPS admins.

Escalating...

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.