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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Domain added. It can take up to 2 hours to start working.
  2. It looks like this user also has another account tanveeratlogix that's already active...if we unsuspend one of the other accounts, that one will need to be suspended.
  3. As long as the radio station allows embedding their player in third party sites, and he uses the station's provided player and content in accordance with whatever license the station provides, he can host it regardless of what the station chooses to broadcast (the station is responsible at that point). What he can't do is host recordings of the broadcast, charge for access, embed a player for a station that says their player cannot be redistributed or embedded, etc. Regardless, he will still get suspended for copyright infringement if we receive a complaint.
  4. This should be fixed. I deleted the installation zip files for a few pieces of software on your account. That freed up about 75MB of space. I would suggest deleting additional files to reduce space even further, or you can purchase additional space instead ($5 / 1000MB one time payment, the max purchase is $25 to bring your account to 6000MB). Please let us know if you need anything else.
  5. This was resolved on discord...it was because you unsubscribed from emails. You've been resubscribed and it appears your password has since been changed. (I did pass along a suggestion to reclassify password reset emails so unsubscribe doesn't affect them...)
  6. Odds of this issue being fixed quickly (if at all) is slim considering we have more pressing things to worry about like shipping the subscription version of Morty, self serve domain adds and DNS editing, etc. I’m not sure if there was anything done on this, but I doubt it considering the holidays and other priorities.
  7. Weird. Several other people have already deleted their account using it with no issues. Do note that you can't delete your account while it's archived. It might also not work if you just recently unarchived your account. Why do you want to delete your account anyway...didn't we just finish adding a bunch domains for you? Also, didn't you just pay to move to Morty (twice...)? If you delete your account you'll have to start over.
  8. Not sure on this one. The dashboard itself likely won't have a tool for this (though it is possible to do), and we haven't even looked at developing DNS integration for Plesk. We've had way too many other things on our plates lately, like getting Morty out the door, getting the billing working, updating the TOS, and focusing on the subscription version of Morty (as opposed to the prepay one). We don't provide timelines for things like this simply because the answer is "whenever we get to it" for new features. We did recently implement the ability to delete (or archive) your account on your own though. While we didn't announce it, it was quietly rolled out on Jan 1 alongside the Terms of Service update announcement. You have to delete your account if you want to decline the TOS changes, and we are expecting several deletions because we have users whose account cannot be meaningfully made compliant without deleting their entire website. If they don't delete their accounts, they'll be banned on the 17th instead.
  9. You're suspended for having more than one account. While it's the first time for the chatgopits account, this is the third time for the other accounts in the match. Which account do you want to keep?
  10. Glad to see you got it working For others reading, mbo posted the full solution for running git deploy actions in his other topic on this issue: https://helionet.org/index/topic/63231-run-npm-script-in-git-deploy-actions/#comment-285227 Please let us know if you need anything else
  11. Glad to hear you got it working and thanks for posting the solution! The information posted will be helpful to others if they ever want to do the same thing. Please let us know if you need anything else.
  12. Domain added. It can take up to 2 hours to work. Please ensure DNS is configured for the domain either using our name servers, or by using A and AAAA records pointed to the IPs shown in Plesk.
  13. It looks like wget is most of the way there but is choking on SSL for some reason. I just turned off the Plesk SSL redirect on your account. Give it 2 hours for Apache to restart, then try editing the wget commands to use plain HTTP and run them again. If you want to enforce SSL afterwards for the actual app, you can use .htaccess to do it (or the app itself can enforce it), and just add exclusions for the endpoints needed by the build process. Another possibility I've seen before is that the error is erroneous and caused by the mime type of the returned response (in your case, application/json) instead of the expected text/plain or text/html.
  14. Unsuspended. It should work again in a few minutes. Please remove all copyrighted content from this account by 2000 UTC (3PM US Eastern) tomorrow or your account will be resuspended.
  15. Looks like a false positive by modsecurity due to the Google URL containing ".profile". The URL for the API endpoint is https://www.googleapis.com/auth/userinfo.profile Not sure if there's a way to exclude things from this or not. Krydos will need to look at it.
  16. I've asked in a staff channel for you, but I'm not sure there is a solution that will work on the Plesk boxes. Assuming that's the case, the only option that will offer the flexibility to automate this is going to be a VPS. EDIT: The response I received suggested writing a CGI script in your language of choice that calls npm, and calling that through curl. It's a bit of a roundabout solution, but might be worth a try. You'll need to create a scheduled task in Plesk and run it once (it can be anything, even something like echo "Hello world"). After that, curl should be available to git, along with a bunch of other common linux commands. You can use curl to call the CGI script via URL, which will cause Apache to run the handler for the cgi, which will in turn run npm outside of the jail. Curl should return the output of the cgi script, so assuming its coded to echo the results of npm, it can be retrieved by curl and logged.
  17. You can't. The system jails your commands to your home folder for security, so it can't see npm. You can run npm commands through Plesk, but you have to do it using the node toolkit. You can't call the binaries directly, so an automation like this won't work.
  18. Correct. The verification occurs via file, not DNS.
  19. Domain added. It can take up to 2 hour to work.
  20. I sent you a private message here on the forums. Please read that as it explains how to upload files. Lily does not have a control panel, you just get FTP access.
  21. Please check your PMs for information regarding your Lily account.
  22. It looks like propagation hasn't finished (it can take several hours, up to 48 in worst case). A few places have old NS records for bluehost. Many servers return nothing at all. https://www.whatsmydns.net/#NS/softhauz.tech Our system does not support DNSSEC. Lets Encrypt should not be requiring DNSKEY records for domains hosted here. The invalid records show this: host: softhauz.tech class: IN ttl: 98 type: NS target: ns2.bluehost.com host: softhauz.tech class: IN ttl: 98 type: A ip: 66.81.203.198 host: softhauz.tech class: IN ttl: 98 type: NS target: ns1.bluehost.com
  23. HelioHost is not managing DNS for this domain as it appears to be using Cloudflare. If you mean you're wondering why it was showing a Plesk login page instead of your content, it's because the domain was disabled in Plesk. I enabled it for you, but it will take up to 2 hours to work properly again. I've also removed the HTTPS redirect for you. That was the only redirect enabled on our end for this domain.
  24. This should be fixed now. The redirect Krydos describes above was actually enabled in Plesk under the hosting settings, not in your site code. I turned that off for you and it issued a cert for the domain. You DNS entries for www and webmail are missing on Cloudflare, so the certs didn't issue for that, but the domain itself should be secured now. If you create the missing records, you can just reissue it to cover the other subdomains.
  25. If there's something you'd rather delete, I can simply delete it for you and remove the disk space suspension. Then you can just move straight to morty. And yes, you can move back to Tommy if you decide not to stay on Morty. If you ask to move it's $1, or if you allow your balance to run out on prepay Morty, it should happen automatically.
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