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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    I replied on discord as well... Whatever your account was running started using too many resources. Node apps and Wordpress are common causes for this, but other software can easily cause the same issue if it's poorly written. Please fix this quickly. Unsuspended. It may take a few minutes to start working.
  2. wolstech
    Whatever you're running is WAY too heavy to run here, as this is the second highest usage I've seen all time. The memory limit is 100GB a day (measured as a sum of memory usage measurements taken every 30 seconds over the course of a day). You were more than double that in 12 hours. You can monitor your own load here: https://heliohost.org/dashboard/load/ Please either rewrite that node app to reduce its memory consumption, or remove it from your account. Unsuspended. It may take a few minutes to work.
  3. wolstech
    You were suspended for having more than 1 account, though this account (justwanted500) has already been unsuspended. Please let us know if you still have any issues accessing your account.
  4. wolstech
    Solution is to use a non-anonymizing VPN that gives you a consistent IP, or use a network connection whose IP doesn't change every 5 minutes. Typical fiber or cable home internet service will fall into that category in most places, as will most enterprise networks.
  5. wolstech
    I wonder if Krydos forgot to open port 27017 outbound...
  6. wolstech
    Basically what MoneyBroz said. Your public IP address is changing too frequently. Cellular internet, cell phones, and some anonymizing software like Cloudflare Warp and Tor that are designed to frequently use different exit IPs will cause this. If you're not using any of those, try a VPN whose IP doesn't change frequently and see if it works properly.
  7. wolstech
    This is likely because your IP keeps changing, and is very common if you're on cellular internet. Using a VPN will probably solve this issue for you.
  8. wolstech
    Krydos can cancel this for you.
  9. wolstech
    Lily account cannot be added because the user is suspended for violating the terms of service.
  10. wolstech
    I unsuspended your Plesk account and your Lily account. Please have the others sign up and maintain their own accounts from their own computers. Please see the response to your PM as well regarding your other questions.
  11. wolstech
    Whatever you were running was using too much memory. The limit is 100GB per day. Please fix the cause of the issue quickly (nodejs is an especially common cause of this, though other things can cause it as well). Unsuspended. It may take a few minutes to start working.
  12. wolstech
    Lets see if this is something that can be installed or not...
  13. wolstech
    These domains are working properly for me. If you're still seeing a default web page or other strange behavior, please clear your cache.
  14. wolstech
    Added. Please ensure DNS is configured properly. Domain may take 2 hours to start working.
  15. wolstech
    Node.js should be there as an option under the development tools section, though I believe Plesk can hide it in certain views. Try changing your view settings in Plesk. Also, be careful with node as its a very common cause of load suspensions (notably for memory use). You can't install extensions or modify the PHP configuration on the shared hosting yourself by design (beyond the few options you see in plesk). Krydos may be able to add support for connecting to external mongo databases if it won't affect anything else, but there's a possibility that it will require a VPS instead. What exactly do you need, a PDO driver for Mongo? What version of PHP are you using?
  16. wolstech
    Krydos would be the one who would know more about vps issues.
  17. wolstech
    I assume you're connecting from your PC and not from something else that's running on the VPS? If so, do you have a firewall configured on the VPS and is port 5432 open inbound through it so the connection can reach the pg server?
  18. wolstech
    Added. You'll need to set name servers to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. The domain may take up to 2 hours to start working.
  19. wolstech
    That 403 error is normal if you don't have an index file present. Upload an index file and it will go away on its own.
  20. wolstech
    This is a known issue affecting some domains hosted on Johnny accounts. We’re in the process of working to resolve it. In the meantime, you can try enabling them yourself in Plesk but may receive an error.
  21. wolstech
    We can't add a domain because the account is suspended for excessive resource usage.
  22. wolstech
    Domain is for sale, so I can't change the domain to that. If you want to buy it: https://heliohost.org/partners/namecheap/periodicojoshua.dev
  23. wolstech
    We don't offer SSH access on the free service, so not being able to access that is by design. You have to have a VPS for that. As for the node error, if you're getting that error on Tommy, I'm not the most familiar with it, but I'd start by making sure the module CXXABI is installed. The error you posted is basically a module not found error. Also, is the app designed to run under node 17? If not, you can change the node version in plesk.
  24. wolstech
    Solved by PM. For those who might read this, all of these are possible on Lily, but we have to set it up.
  25. wolstech
    Uncheck the box for wildcard certificate and try issuing the certificate again. The wildcard option is not supported.
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