wolstech

VPS120. Escalating...

Well...that's a new one. There must be something wrong with the Plesk file manager considering FTP works. Nobody else has reported it though. Have you tried another browser? I'll escalate it to Krydos for you to see if he has an idea what might cause this, but if the issue isn't a simple fix or is just an internally broken user account, you might need to reset your account... Escalating.

Please check your PMs for information regarding your Lily account.

Krydos can do this for you.

Domain added. It can take up to 2 hours to function.

Our system can't tell users apart when they're on the same network or device. What is the username of your brother's account so we can exclude these from detection?

Krydos will probably need to look at this as most of us aren't able to provide this sort of support for VPSes. Escalating. Looks like VPS120...

What domain do you want added?

This support request is being escalated to our VPS admins.

Krydos or MoneyBroz needs to do this for you. Escalating... Looks like VPS146.

Unsuspended. It can take a few minutes to work again. If you need to host more than one website, just let us know and we can add additional domains to your existing account at no cost.

DKIM, SPF, and DMARC have been set up for the domains aslfarms.com and asl.ng. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

Does it work with a smaller database file? I've seen that happen on Johnny when the import times out.

You're not suspended for inactivity, but instead for having more than one account. Users are only allowed to have one account. Since the other account it matched is also suspended, I've gone ahead and unsuspended this one for you. It may take a few minutes to start working again.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function once DNS is configured.

Krydos can do this for you, however please be mindful of the fact that because of our DNS implementation, wildcard subdomains cannot receive automatic SSL/TLS certificates through Plesk. You'll need to use external DNS (so you can complete domain verification) and manually install certificates every 90 days if you want SSL support on a wildcard subdomain.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Because the offending software was not removed as directed, it has been deleted for you. Please let us know if you need any additional assistance.

Please check your PMs for information regarding your Lily account.

That feature is primarily meant for debugging/development. Django will work and updates to the code will still take effect without it, but you might see stale code for up to 2 hours until Apache restarts. If you're just planning to run a WSGI program and not actively develop it on the server, you don't need it. Worst case is you install an update to the software and it takes 2 hours to show up. If you do need it, you'll need to move to Morty and request it. Note that the amount of RAM it uses means your bill will be more than the $1 base due to excessive memory usage every month. WSGI control's usage does not fit within the included 200GB/day memory limit.

Account segonist has been reset. When it finishes, you'll receive an email with a link to create a new account. If you need the data from the old account, it will be available at https://heliohost.org/backup/ once the reset is complete.

Unsuspended again. Please do not create any additional accounts (unless they are on Morty). Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.

You’re suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

In the meantime, if you want to add a domain, let us know what it is and we can add it for you.