wolstech

That website is working properly for me. Is this still an issue?

Try signing in at https://tommy2.heliohost.org directly.

SSH is not available on the plesk hosting for security reasons. You'll need a VPS for that.

What IP is blocked? The one you posted from isn't blocked.

Tommy2 is the old server, so you need to be moved.

Yes, it will. If you're using our nameservers, it should update automatically. If you're using external DNS, you'll need to update it yourself.

It sounds like you know the cause. I've turned off node for you so it won't run away again until you get a chance to fix it. Unsuspended. It may take a few minutes to work again.

Considering we're the second host where you've had this issue, and you already changed passwords, you may want to check your PC for malware. I wonder if you have a keylogger or something...

The account satori has been unsuspended, and the account doncan has been suspended. Please use that account going forward. Do not set the recovery email to an address hosted on the account, and do not create any additional accounts.

You do realize that the recovery email address for the doncan account is hosted on the account itself right? You've basically locked the key inside the safe because you need the password to get the email to reset the password. Since you have other accounts, we can just suspend doncan and let you keep one of the other accounts instead if you want. Which account do you want to keep?

You're only allowed to have one account. You have an account called doncan already that is active. Please use that one.

Krydos can cancel your VPS for you.

SPF has been corrected for DNS zone n747mm.heliohost.org.

Please check your PMs for information regarding your Lily account.

That's normal for the current version of Tommy (it's overloaded and on old hardware). We're actually in the process of rebuilding the server to deal with multiple issues on Tommy, performance and outdated software being among them. The rebuilt Tommy should be on faster hardware, and will have newer software versions along with several other enhancements we're working on (we're using the empty server to develop those, which is one reason we haven't started moving accounts). Not sure when we'll be moving users to the new Tommy, but I'd imagine soon.

This appears to have already been changed.

Considering your account's content is just a copy of afterlogic webmail, are you sure one of your mailboxes doesn't have a compromised password? Are you actually sending email in bulk (note that 278 sent emails is 278 recipients, not messages...for example, one email sent to 5 people counts as a 5 emails in our system)?

The fix for a forwarder that receives too many emails is to remove the forwarder. You could convert it to a mailbox instead as there is no limit on received emails (aside from your disk space). I suppose a limit increase would be an option, but I'm not sure what that process would look like or if we'd even grant it. Allowing the forwarding of spam from an outside source makes it look like our server is sending the spam, and could get us blocked. For the contact form, you would need to bot-proof it by doing things such as adding a captcha. Are you ready to fix the issue?

I'll try to get to this tomorrow for you. Been way too busy with real life and haven't had a chance to get free time to do it.

You're suspended for sending 278 emails in one day. The limit is 50. Do you know why your account was sending these emails?

Not quite. Its the load limits we impose that effectively limit it to 70MB continuous. The amount of memory total on the servers varies by server, the load limit does not. Also, if users would use tools like Passenger (a tool that starts apps such as node when requests come in, then stops when idle), they can go a lot further with that memory limit.

Node uses memory to literally sit there and do nothing because it runs continuously waiting for requests to come in. Also, the more modules you load into your app, the heavier it gets. This is in contrast to things like PHP which only run when called...they use 0 CPU or RAM to sit there when they aren't being used.

This has been reinstalled on Tommy. The softaculous one apparently doesn’t work properly, so we might just turn that one off instead.

Node is infamous for this...it gets users suspended all the time because of its rather heavy design. Please fix the issue quickly. You can monitor your load here: https://heliohost.org/dashboard/load/ If you get suspended a second time, you'll need to provide a detailed plan for correcting it before you get unsuspended again. Unsuspended. It may take a few minutes to work again.

You were blocked for failed SFTP logins. Please check your FTP credentials. Unblocked.