wolstech

This support request is being escalated to our VPS admins.

The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating.

There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid. If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.

Unsuspended, it may take a few minutes to work again.

Have you tried resetting the password? https://heliohost.org/reset/ If that doesn't work please let me know, and I'll have a VPS admin take a look at it for you.

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Is maijo the one you want to keep?

Please check your PMs for information regarding your Lily account.

Domain added. It can take up to 2 hours to function.

Domain added. I assume for the exception you're referring to having it excluded from the domain cleanup so you can use it for MX but not host it here otherwise. Krydos can assist with that part (I want to say that cleanup process can detect the MX being set to tommy and automatically ignore it, but not sure on that...).

Unsuspended. Tommy accounts still have the 30 day login requirement. If you want to avoid that, you need a Morty account instead. Morty accounts are exempt from activity requirements, but they have a recurring charge just to exist ($1/month) in its place. They're also immune to load suspensions, but there's usage fees if you cause excessive load instead (Morty accounts include 200GB memory/10k CPU per day in the base $1/month charge, so if your site never exceeds those, you'll never pay usage fees).

The domains pixelverse.helioho.st and lab18bke.dpdns.org have been added. Please be sure to configure DNS for the lab18bke.dpdns.org domain. They can take several hours to start working.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Sure. The second account has been approved and whitelisted. Please let us know if you need anything else.

You're actually suspended for having more than one account, not for the content on the account. Users are only allowed to have one account. Which account do you want to keep?

What is the reason for needing a second account instead of just adding a second domain to your existing account? Will someone else be maintaining the site you're migrating that you don't want having access to your personal site? If you're the only one who will be maintaining this, adding a domain would be a better way to handle it. (I did cancel the pending suspension for your personal account by the way, just need to get the second account figured out )

Should be fixed. /tmp was full on Morty due to 3.7GB of passenger error logs clogging it up.

That error is usually on our side and is usually caused by /tmp being full... thanks for reporting it, we'll look into it and get it cleaned up.

Just to update on this, in order for that mail subdomain to work for email, you need to turn the Cloudflare Proxy off on it. Also, be sure the record is an A record pointed to 65.19.154.94. It will not work for mail service if it's a CNAME to your root domain or if the proxy is turned on.

Domain added. It can take 2 hours to work. That said, there isn't really a need for this domain if you're using the recommended configuration (which is to use the server hostname morty.heliohost.org for the mail server hostname in MX records and mail clients instead of using your domain). @MoneyBroz The mail subdomain is actually available. I believe that one being reserved is actually a relic of the cPanel era, as Plesk doesn't use it for anything by default. It's webmail that's reserved in Plesk, and even then it only matters if the user actually enables that function.

That site is working properly for me. Please clear your cache.

Use absolute paths to the files in the scripts instead of relative ones. Your home folder is at /home/weer.helioho.st/ so absolute paths would be in the form: /home/weer.helioho.st/httpdocs/filename.txt You can also make the path dynamic. This statement means "filename.txt in the same folder as the PHP file": dirname(__FILE__).'/filename.txt'

They're probably being sent with a fake from header to make them look like you sent them to yourself. Pretty common with spam. Plesk's email system doesn't have a good spam filter, so you're likely going to receive most if not all spam sent to your domain. Decent spam filters will discard these fake From emails as sender spoofing. That said, DKIM, SPF, and DMARC have been set up for the domain bochard.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

DKIM, SPF, and DMARC have been set up for the domain genland.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You're suspended for excessive mariaDB server usage. It lists 14,240 in a 24 hour period, but not sure what the units are in this case (perhaps number of queries or CPU time spent running your queries?). The fact you mentioned it was for IOT stuff makes me think you might be updating the database too often...the fix might be a simple as reducing the polling frequency of whatever is connecting and using the database server. Honestly, this is only the second or third time I can ever remember someone getting suspended for this. I'm going to escalate this to Krydos as he will have more information on what happened...

It may work for you, but just to note for others, our officially recommended configuration is to use the server hostname (tommy.heliohost.org in your case) for IMAP/SMTP in a mail client as well as for MX records. Doing this eliminates the need for custom mail certificates, bypasses cloudflare proxies without extra records, and improves compatibility (the mail server identifies itself to others as tommy.heliohost.org, some clients do not like it if the server identity and the domain used to reach it don't match).