wolstech

Can you post the exact error message? Also, what database type are you using, and what database server did you use locally on your computer when testing? If it's mysql, note that our servers are running the latest version of MariaDB, which, while a fork of MySQL that is extremely compatible, may vary slightly in its behavior.

Installed.

If you need the name servers themselves, they are ns1.heliohost.org and ns2.heliohost.org.

Plesk takes up to 24 hours to reflect changes to disk space use after files are added or removed. It's not real time. I just manually ran the recalculation for yours, assuming everything is good it should drop to the expected 86MB for files within the next hour or so (recalc can take a while). Note that Plesk counts the entire contents of your home folder (which includes all addon domains too) on your main domain's disk space, instead of breaking it up across the addon domains the various document roots belongs to. It's just how Plesk works (though it does seem kind of silly). The space use reported for added domains only consists of things such as log files and mail. EDIT: Looks like Krydos beat me to it...

Please check your PMs for information regarding your Lily account.

Krydos can help with the WSGI and troubleshooting.

We believe this is resolved. The issue was what basically amounted to a DoS attack against the server's webmail service clogging up PHP. The offending IPs have been blocked and performance has noticeably improved. Please give it another shot and let us know how it performs. I'm no longer experiencing 504s when loading Grav on your account.

Update: There's something wrong with the server on our end that's causing this. You're not the only one affected, just the first to report it, hence thinking it was a site-specific issue. We're working to address the problem...I was able to briefly able to load your site in reasonable time during troubleshooting before the issue returned. We'll keep you updated.

We're looking into this. It looks like Johnny's PHP may have something wrong with it. You're not the only one seeing Gateway Timeout unexpectedly when Apache isn't restarting. I put a basic phpinfo on your account and renamed the .htaccess to disable that...even that won't run: http://wegocarryfirst.helioho.st/phpinfo.php gives a 504 for me.

We're re-evaluating this. It looks like Johnny may be broken...I can't even get phpinfo to run...

Apache restarts cause a 502, not a 504, for Johnny users. Your 504 is because your app is taking too long to return. The PHP process is timing out and being killed before it can return a webpage. Johnny is very slow. You're sharing a single server with over 1000 other people and almost 2500 other websites. Grav's docs make me think it's meant more for a VPS (it looks command line driven, our shared hosting doesn't have SSH access...), and some people report that it can be quite heavy on CPU resources despite its database-less design. Also, are you sure the software is configured correctly? Some software will time out like this if misconfigured. The options for this are going to be: Reconfigure the software (if its broken). Use different software. We can extend the timeouts on your Johnny account so they can run for longer. This will help reduce 504s, but your pages are still going to be very slow to load. You can buy a Morty subscription. That server is substantially faster than the free offerings. Morty is running on much newer hardware, SSDs, and has less than 100 users on it at the moment. If you want to try that, you can use this link for a 7 day free trial (this link is specific to your account). It will charge $5 after the 7 day trial if not cancelled, which is up to 6 months of Morty credit. If you go this route, please let us know after setting up the trial so we can confirm your account has moved. Buy a VPS. https://heliohost.org/vps/ That will give you a whole virtual server to yourself so you won't be competing with other users. Note that VPSes come as empty linux boxes with root SSH access, there's no control panel or web server unless you install one.

Domain added. It can take up to 2 hours to work. We can't add the WSGI access at the moment because the app doesn't exist yet. The WSGI file must exist before that can be requested. Let us know when the app has been installed and we can set that up for you.

Are you using tommy.heliohost.org as the host name? For email you should use tommy.heliohost.org to configure remote mail apps. Do not use your domain as doing so will cause it to fail (error will usually be certificate common name incorrect or similar, because our mail server always returns a cert with the server host name on it).

Python 3.10 is not supported. Do you need these for 3.9 or 3.12?

No problem Please let me know if you need any help getting your application running.

Please check your PMs for information regarding your Lily account.

That’s basically what the option above is. It fetches the email from our server via imap. Just be sure you do not use mail forwarding in Plesk. That’s how you get our server flagged for spam.

You were suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

Account ducks has been unsuspended and h has been suspended again. It might take a little while for the accounts work properly.

This domain cannot be added at this time because after reviewing the contents of your account, we have reason to believe your account violates the Terms of Service, specifically this line: We found numerous indications that you might be planning to host an IPTV site that redistributes a service called Globoplay, which would violate the TOS. Can you explain what you're planning to do with this content and why it is hosted here?

How many do you need? We prefer not to add domains unless/until they are going to be used, as it does impact the performance of the server for them to simply exist.

Sure. You can have up to 10 domains. What domains do you want?

This is not supported. Domains ending in .helioho.st and .heliohost.us cannot be hosted at another provider.

The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.

Krydos can do this for you.