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Everything posted by wolstech
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[Solved] your account has been suspended
wolstech replied to man95's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep? -
It was for high load. Please fix the issue quickly. If you're running Wordpress, see here. If you're not and need assistance finding the source of your load, please let us know. Future suspensions for load will require you explain in detail how you plan to correct this before you're unsuspended. Unsuspended. It may take a little while to work again.
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I just looked at your account, WP settings look correct, so I have a feeling this is related to Cloudflare. Can you try turning off the proxy option on Cloudflare (set it to DNS only) so we can eliminate any issues there? Odds are its stuck in a loop because there's no TLS certificate installed on your account, and the server cannot get one because of the loop.
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Domain added (it may take a little while to appear due to other tasks running at the moment). Please make sure you set the name servers to ns1.heliohost.org and ns2.heliohost.org or add A and AAAA records pointed to the domains shown in Plesk. The domain can take up to 2 hours to function after it appears in Plesk.
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[Solved] My account got suspended
wolstech replied to alexxeynikushin's topic in Suspended and Queued Accounts
It was indeed high load. Please fix the issue quickly. If you need assistance identifying source of the load, please let us know. Unsuspended. It may take a few minutes to work again -
[Solved] Johnny account suspended: karplus
wolstech replied to karplus's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? -
Too many redirects is usually caused by broken software. WordPress, for example, requires the domain be set in its configuration, and it can cause this if it's incorrectly set. i've also seen it happen because of missing SSL certificates.
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Request for Nameservers for External Domain
wolstech replied to azzedine's topic in Customer Service
The name servers are ns1.heliohost.org and ns2.heliohost.org. We also have to add the domain to your account so you can use it. I've gone ahead and done that for you, you should see it in Plesk shortly and it should work within 2 hours once DNS is set up. -
[Solved] spanyolkonyvelo.es instead of spanyolkonyvelo.helioho.st
wolstech replied to zsolt112873's topic in Customer Service
Domain changed. It can take up to 2 hours to work. Please make sure dns is configured, either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or using A and AAAA record pointed the IPs shown in plesk. -
Domain changed. It can take up to 2 hours to work. Please make sure dns is configured, either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or using A and AAAA record pointed the IPs shown in plesk.
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You’re suspended for creating more than one account. It looks like you already created another one too, so this one cannot be unsuspended. Please use your most recent account (yacine), and do not create any more accounts.
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Site responds fine for me, though the software on is configured incorrectly (throwing a mysql access denied error).
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Only 1 domain on your account is even hosted here, and that one is already set up for this. This process is entirely manual on our part and takes quite a bit of time, so it doesn't make sense for us to spend the time setting up DKIM and SPF for 5 domains that aren't hosted here, or aren't being used to send email. When you're ready to host them here and actually use them for email, let us know and we'll set them as you go. Alternately, if you don't want to wait on support for DNS changes, you could use Cloudflare for DNS, which would enable you to set this up yourself.
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[Solved] لماذا تم تعليق الحساب
wolstech replied to abodaokda3's topic in Suspended and Queued Accounts
Unsuspended. It should work again in a few minutes. -
[Solved] لماذا تم تعليق الحساب
wolstech replied to abodaokda3's topic in Suspended and Queued Accounts
We only provide support in English. Topics merged because they're the same person. Users are only allowed to have one account. Which one do you want to keep? -
It was for high server load, specifically for using 102GB of memory. Please fix the issue quickly. If this happens again, we're going to need more information about how you will fix it in order receive a second unsuspension. Unsuspended.
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[Solved] Request Unsuspension
wolstech replied to anukultripathi's topic in Suspended and Queued Accounts
A look in his account shows: #EXTM3U x-tvg-url="https://www.tsepg.cf/epg.xml.gz" #EXTM3U Tataplay M3U Playlist by CoolXtreamIPTV :) #EXTINF:-1 tvg-logo="https://i.ibb.co/0MxkfK8/coolxtream-logo.png" group-title="𝗝𝗢𝗜𝗡 𝗢𝗨𝗥 𝗧𝗘𝗟𝗘𝗚𝗥𝗔𝗠",𝗖𝗢𝗢𝗟𝗫𝗧𝗥𝗘𝗔𝗠 𝗜𝗣𝗧𝗩 It's a tool for watching video streams for free. That file in the first line is a list of available channels in the form of a compressed ~40MB XML file. Looks to be mostly India-centric stuff, but there's definitely some stuff from the USA like Comedy Central, Nick Jr., and MTV on the list too. Copyright infringement, considering there are channels in the list that are typically only available on paid streaming or cable, and this tool contains code to let you view a decrypted .mpd file without paying. -
No idea on why automatic doesn't work, but you're the first to ever even mention it. Most people just use SSL which is the recommended setting. Reverse DNS will never match for accounts on a shared IP address and is normal. This is not unique to us, but is the nature of shared web hosting. Email servers receiving mail from a shared IP generally see the server hostname for reverse DNS (johnny.heliohost.org or tommy2.heliohost.org) instead of the domain in the From address.
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SPF and DKIM need to be set up if you need to send emails. If it's going to be receive-only and you won't be sending from this domain, there should be no additional action needed beyond creating mailboxes. Do you want us to set up SPF and DKIM for you?
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Your account has been reset. Please look for an email shortly to finish the process (it may go to spam).
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Also, while we don't offer a decent free node option due to the cost of our servers, we're cheaper when you compare the paid plans: Them: $98/year for '5 projects' and 2GB RAM, presumably node only. HelioHost: $75/year for Venus VPS running Node with 2GB RAM (same as them), root access (unlike a container in a shared AWS environment), has no project count or other limits, and you can also run other non-node things on it if you want.
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I mean that the amount it costs them to provide that paid plan is likely a lot less than what they're charging for it. They sell it for $98/year, but it could be costing them a fraction of that in AWS bills. If they're making, say, $50 in profit on that plan, they could just use some of that to cover the cost of the free plans (i.e. they spend $20 to host the free users, and just consider $30 to be profit instead of $50). To them, that $20 spent on the free plan would be considered a marketing cost since it likely converts people into paid users quite a bit.
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The margins are probably so large on the paid plan that they can eat the cost of small containers. It’s also completely possible that they require a crapload of information to sign up and then they sell it for marketing purposes. We also own our hardware so don’t have the scale that someone reselling AWS would which is why we can’t afford to offer more resources for this.
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That's more than 7x what we provide considering they almost certainly measure it as continuous usage (our 100GB/day is a cumulative sum that translates to only about 70MB continuous). An empty node app can use 60+ continuously on a good day to sit there and do nothing, depending on what modules you load.