wolstech

That account's registration is not finished. Try the link in the email again to see if it will let you complete registration. If it does not, let us know and we'll cancel the partial registration and send you a new invite to try again.

This support request is being escalated to our VPS admins.

Ah that's the issue. I've been looking at your Plesk account since that is was what matches your username mm1. Thanks for clarifying it's the VPS with the issue. Krydos or MoneyBroz will need to take a look at that for you since it's a VPS issue. Escalating.

You have two different accounts, so two different blocks of storage, each of which is managed separately. Specifically you have: 1000MB on Morty Your VPS storage. You have to log into each of these separately depending on where you want the files stored. If you log into mm1 on Morty, you cannot upload files to the VPS using the plesk interface. You can only upload to the Morty storage through Plesk. For the VPS, you'll likely need to upload through an SFTP connection unless a control panel was installed. You don't have a tommy account that I can see. Your Tommy account became a Morty account when you upgraded it.

Removed.

This is not supported. Plesk uses httpdocs instead of www as the document root for the main domain, and renaming it can cause your account to malfunction.

You can't. It's disabled for security reasons on all Plesk plans. If you need access to SSH, you have to buy a VPS instead.

Disk space usage can be seen in Plesk. You just log in and select Account on the left side. The "resources" section on that page will show what you're using overall.

There is no limit on the number of files. The limit is based on storage space. If it fits within your 1000MB quota, you should be able to upload it.

We haven't received any other reports of issues with SFTP on Morty, so this may be a connection issue of some kind. Does it work if you upload via the Plesk file manager? Also, how big is the file? Your account only has about 148MB free (showing 852MB of 1000MB used at the moment).

Alias added. It can take up to 2 hours to function.

Unsuspended. It may take a few minutes before you can log in again, and domains can take up to 2 hours to function. Once this account is upgraded to Morty, let us know so we can check and unsuspend the other account for you.

Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?

Domain changed. It can take up to 2 hours to function.

Domain changed. It can take up to 2 hours to function.

This looks like it may be a bigger issue with Tommy. I just found what I think may be other accounts that are similarly broken. Escalating to Krydos.

The domain and username are independent of one another. The domain can be easily changed to nationcraft.helioho.st on the existing account, but your login username (nothingx) cannot be changed without completely resetting the account (which deletes all of your data). If you would like the domain changed (or want your account reset so you can change the login username too), please send us another email from the email address that's on the account and we'll get it taken care of for you.

The home directory for this account is completely empty. The httpdocs folder and even the logs folder is missing. A backup dated 2024-09-28 is available for this account. Would you like to restore it?

Unsuspended. It might take a few minutes before you can log in again, and domains can take up to 2 hours to start working.

It's for excessive CPU coming from systemd. Yes leaving FTP connections open continuously will cause it, as can having cron jobs set to run too frequently. This was your load chart over the past 24 hours. Are you ready to fix the issue?

It is against our terms of service to have both a Tommy and Johnny account at the same time. If you want to keep your Johnny account and also create a second account, the second account must be on Morty (https://heliohost.org/morty/), not on Tommy.

No it should not affect the ability to log into Plesk. If you cannot sign in through https://heliohost.org/login/ , my next suggestion would be to try resetting the password.

You are only allowed to have one account. See https://helionet.org/index/topic/66587-hh852331-re-possible-terms-of-service-violation-detected/ for the other account since it already received a reply.

You’re only allowed to have one account. Which account do you want to keep?

Domain changed. It can take 2 hours or more before it works.