wolstech

It's because the domain micahlindstrom.com isn't added to your account. It won't let me add that domain in the system either for some reason though (keeps failing). More than likely this domain has gone corrupt somewhere. Escalating to Krydos...

The .htaccess file goes in your httpdocs folder. If it doesn't exist, you can just create it. If it does exist, simply add to the bottom. The deny statements themselves are pretty simple: Deny from 143.110.228.131 Or you can do a subnet or wild card: Deny from 143.110.228.0/24 Deny from 143.110.228.* (Both are identical, blocks 143.110.228.[0 - 255])...

DKIM, SPF, and DMARC have been set up for the domain sandbox.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Theres a need to block them if they’re causing too much load. We don’t exempt load caused by bot traffic, so letting them scrape an inefficient site will get you suspended. Get suspended 3 times for load with no indication you’re trying to fix it, and you may get banned. The fix is to stop the scraping or make the site more efficient. For google specifically, you could put a robots.txt that tells it not to index parts or any of your site (with the obvious result that you won’t be found on google). Many other bots don’t honor it though.

The IP address you have set in Cloudflare is incorrect and hasn't been in use for months. Please review your DNS settings in CF and verify that they match the IPs shown in Plesk.

The easiest way to block these is to use Deny statements in .htaccess. Also, those 66.249. addresses with 38k and 5k hits is actually Googlebot of all things...

Krydos can rebuild this for you

That happens a lot when their IP address is changing frequently. The solution is very often to use a VPN or a different Internet connection…

The site is working fine for me, including logging into it. UI is a bit of an eyesore but that's besides the point. The correct database hostname for stuff running on the server is localhost Where are you seeing database errors?

We recommend users stay away from Wordpress...it's the number one cause of load suspensions. In fact, you're already more than half way to your limit on CPU usage today. Here's some good info on why you shouldn't use WP, and how to try and prevent load: https://wiki.helionet.org/misc/wordpress You can watch your load here: https://heliohost.org/dashboard/load/ Your account is full of multiple WP installs and other junk, which is where all your space went. About 300MB is just in Wordpress Backups... As Kazvee said above, we can reset your account if you want, which will delete everything on it and give you a fresh start. Disk space added. Thank you for the donation

It won't find it on its own. I have to actually add that domain on your account for our server to know about it. I just added it as an alias of waltsblog.heliohost.us, so it should show the same content as that domain once Apache restarts (can take up to 2 hours). Once the site is working, Plesk should eventually reissue the certs to include it. It will take several hours beyond the initial wait for SSL to fully set up and work properly.

Indeed high load. Yeah, moving away from WordPress would be a good idea. Unsuspended.

This one's our fault. You got suspended for multiple accounts because we don't have an exception in the system for you. We've switched detection systems since you were originally approved, and while we tried to add all the ones we were aware of some were missed. You were approved for two accounts 18 months ago. Unsuspended.

This should be resolved. The load monitoring wasn't broken, but the server wasn't cleaning up PHP processes properly. They were hanging and being left stuck in memory, causing them to pile up and waste memory. The load monitor itself was fine, and was accurately reflecting the memory wasted by the stuck processes. Your account's issue was what finally helped us identify the problem. Please let us know if this continues now that the issue with the server is resolved.

His username is a single letter i (matches forum account). Have you tried resetting the password using https://heliohost.org/reset/ (and not the plesk reset tool)?

The other account obisi has been unsuspended. You can host more than one site on one account if you want. Do you want us to merge the two accounts together so you have both domains on one account?

Cloudflare is not supported for helioho.st and heliohost.us subdomains.

It just dropped to basically 0 in the past half hour looking at the chart now. Site seems to be working, so guessing you blocked another bot? EDIT: Looks like you put a deny from all on the version subdomain it looks like and your load evaporated. Sounds like something is beating on that too much. I'm not sure how many copies of your software are out there, but if all those requests are the app checking for updates, you may want to consider just using static update version data files (i.e. let app download a plain INI or something instead of calling a PHP script, and have app compare versions locally).

Yes rewrite is supported. You can configure it using htaccess as you normally would.

Krydos can do this for you.

Unfortunately this one is so specific and few if anyone here uses a Mac that you're unlikely to get a good answer for it. Did you verify the file its looking for exists? If not, perhaps that particular authentication plugin needs to be manually installed?

Looks like Krydos already increased this. Account is also not suspended at the moment. Marking solved.

Try resetting the FTP password under Connection Info->System user credentials. If that doesn't fix it, please create a new topic for FTP not working, provide connection logs from your FTP client if possible, and we'll investigate this separately. There was also an issue that broke SFTP during the account move a while back, but they're all supposed to be fixed by now...

You're probably being hit by bots if it's like all the others who got suddenly suspended the past 2 days. Your logs show tons of requests from just 3 IPs. I've blocked them in your .htaccess for you and unsuspended you to see if it helps. If the ones I added are legitimate, feel free to remove them and address the load a different way (a quick check shows they're a hosting provider's IP range, so a VPN or a bot most likely) Please watch your load closely, and disable part of your site as you planned if needed. I'd also suggest reviewing your logs for bots and blocking additional IPs if needed to combat abusive ones. Unsuspended again. If you get suspended again, we'll need more info on how exactly you plan to address this.

There isn't a way to do that yourself, but I could lower the PHP memory and execution time limits for your domains if you want...not sure we've ever tried doing that though...usually people are asking for the opposite. I think your real issue was that a bot was trying to scrape thenewbible.helioho.st and requesting every page on it in succession. When you're getting tons of page loads each minute like that, even tiny amounts of resources begin to add up. 2024-10-14 19:18:37 Error 47.128.63.103 403 GET /bible/UDB.WEBC/Deuteronomy2?ln=de HTTP/1.0 I blocked the 47.128.0.0/16 IP range on that domain for you (hence the 403 error), and your load is basically nonexistent since being unsuspended.