wolstech

Krydos can probably answer this for sure, but my guess is this site was the one that got you flagged: https://vouchergo.app/

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Krydos can assist with this.

You're suspended for downloading binary files into /tmp and trying to symlink them. Can you explain why your account was doing this?

You're suspended because your account contains malware. The files in the down folder that were labeled as download clients with Chinese names are malicious. https://www.virustotal.com/gui/file/0b7a989ae07ce603b80f8debcd0517ba22cb04a7a66ba0c1ef9f2180cb146198 In addition, there may also be possible copyright infringement on your account, although we were unable to verify this as the buttons for selecting the content did not work. Accounts containing malware cannot be unsuspended. Instead, it needs to be reset without a backup, which permanently deletes all of your data including the malware. Please let us know when you're ready to proceed with the reset.

It has nothing to do with multiple accounts. This time around you're suspended for high load because you left an SFTP session open for several hours and used up your CPU quota. SFTP consumes CPU usage just sitting there idle, even if you're not actively transferring files. You need to be disconnecting your sessions as soon as you're done using them. Do you know why this happened?

Something is blocking your connection to the server. More than likely, it's going to be something like your ISP blocking it or antivirus flagging it as malicious, since it does not appear to be on our end. I'll also have Krydos take a look to make sure it's not something wrong with the firewall that I can't see in the admin tools.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans. If you want to open inbound custom ports, you'll need to buy a VPS instead.

He deleted the entire httpdocs folder and turned off Apache on top... It looks like you broke your account by deleting httpdocs (and cgi-bin, which was inside). Apache was also turned off. The httpdocs folder is your document root (Plesk does not use or honor public_html), and CGI runs through Apache on Plesk, so turning that off also prevents Python from running. I've renamed your public_html to httpdocs, fixed its permissions, recreated cgi-bin, and turned Apache back on. Please give it 2 hours for everything to take effect. Once everything has updated and Apache has restarted, this link should work for you: https://flab.heliohost.us/cgi-bin/test.py

The IP address is not blocked, so it's not a firewall issue on our side. Are you able to try a different Internet connection (perhaps a cell phone data plan?)

It supports python, but it has an older version of python than Johnny and Morty. Note that there is no user interface for Python. https://wiki.helionet.org/Python_Tutorial

Lets see what Krydos says about this, as I'm not sure if hosting what sounds like an internal system for a business will be an issue (I'd assume not as long as it is not public facing).

Krydos can exchange this for you. Keep in mind that for VPSes, the $4 cost is per month, so you will need to set a subscription up as well (or make a one-time payment for 6 months of service at a time). Escalating to have this exchanged for you.

What error are you receiving? Is it just timing out? If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account. Unsuspended. The domains can take up to 2 hours to function.

Unsuspended. Your domains may take up to two hours to function.

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead. If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. How would you like to proceed?

If you need these, you can purchase a VPS and install tomcat. https://heliohost.org/vps/ We haven't offered support for Java on the shared hosting since 2021. We hope to eventually offer it again, but there's currently no estimate as to when this will happen.

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service: You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place. You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Krydos might be able to install that module for you. As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

DNS issues corrected.