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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Yeah, Python is extremely picky about spaces (and line-endings as well) and is a major reason I can't stand the language...it uses spaces to define code blocks instead of the (much less problematic) curly braces { } used by every other language. Glad to see you got it working though
  2. Please monitor your load more closely, you can view your load here: https://heliohost.org/dashboard/load/ I'm not sure which software you are installing, but if it's Moodle, I would suggest finding different software (noodle is known to be too heavy to run here.) Unsuspended. It may take a few minutes to start working.
  3. It's a rolling 24 hours, so there is no specific reset time. You can look at your load here: https://heliohost.org/dashboard/load/ Note that it may appear that you're above the limit because you were recently suspended, the system won't re-suspend you for 24 hours from the time of your last suspension, but when that 24 hour grace period expires, you get suspended again instantly if you are still above the limit. I would say the vast majority of users end up switching away from WordPress to solve the load issue.
  4. If it happens again you’ll be told to remove WP as you were already warned about this before you installed it. High server load. 10007.10 CPU. Unsuspended.
  5. Krydos may be able to do this for you. I wouldn't be surprised if the execution time is an issue as well restoring a backup like that (we've been known to temporarily raise it for installs like this, but it would need to be reduced again after installation).
  6. I'm not sure what is going on here...it looks like Apache is looking for the file in the wrong place. The folder /var/www doesn't exist on a Plesk server, it should be /home/<domain>/httpdocs From your logs: GET /cgi-bin/test.py HTTP/1.0 AH01264: script not found or unable to stat: /var/www/cgi-bin/test.py Krydos will need to investigate.
  7. What version of PHP are you using? Also, be aware that WP often results in load suspensions due to its poor design, especially if your site uses plugins. Sites using elementor, woocommerce, or wordfence are extremely prone to suspension for load, but other extensions can cause it as well. We've even seen vanilla WP get suspended because it's really inefficiently written. Please be mindful of your load when using WP. You can monitor it here: https://heliohost.org/dashboard/load/
  8. @MoneyBroz If he donates now through the tommy option on the signup page, it should just send the invite automatically since you deleted his account. The manual verification and invite is only needed if the user currently has a Johnny account when they donate.
  9. If you mean you want to send us a check or cash, no. We only take electronic payment (Paypal or crypto, as above) as we have no office. For very large donations (>$100) I believe we've taken checks sent to our registered address, but it can take months to actually receive them since nobody who runs HH is actually there (HelioHost has no physical presence beyond a rented server rack). We can provide a receipt for a donation for tax purposes, though I'm not sure we ever have beyond what you get from Paypal. Also, a Tommy account is technically given as a thank you gift for a donation, not as a service offered for sale, and as such they aren't really something that can be invoiced in the conventional sense. The service itself (shared hosting) is completely free, it's just that non-donors end up on a different server. The servers are functionally identical at the moment, and (rather ironically) the free one is actually faster right now. We could likely send an invoice for a VPS if you wanted to do that as they are sold as a subscription service, but it would still require electronic payment and we usually require a 6 month commitment for nonstandard payment on VPSes.
  10. Let's see if Krydos has any advice on this. You've been suspended 3 times for this already...
  11. It can take up to 2 hours before they work because Apache has to restart before the domains will work after a merge.
  12. It looks like they transferred, but if something is missing, you can download the backup of the cisc account and restore them from that.
  13. Account cisc has been merged into websys, and account websys has been unsuspended. Note that you are now exactly at 10 domains. If you need any additional, you'll need to remove one or switch to a VPS, as at this time we do not offer domain limit upgrades. If anything has gone missing, backups of both accounts before the merge are available from https://heliohost.org/backup/
  14. The more you post, the longer it takes. Every time a user bumps their own post, it is sent to the back of the line as we work the oldest posts first.
  15. Closing as duplicate since this is being handled in the escalated forum.
  16. So you want to merge the files and domains from cisc into websys, then keep websys. Is this correct?
  17. You're suspended for having more then one account. Users are only allowed to have one account. Which one do you want to keep?
  18. There isn't really anything on our end that would cause this, so odds are its defective code doing something like using DELETE without a WHERE statement...
  19. As above, wildcard certs are not supported. Uncheck that option and try again.
  20. Looks like it's already been unsuspended. You do appear to be out of disk space though, so even though it's unsuspended, you won't be able to access a lot of the functionality until an admin deletes files for you. Is there anything specific you would like us to remove?
  21. I just went to look at this and the domain was completely useless due to incomplete configuration on the server side (something failed internally). I just removed it and readded as an actual alias so both domains share httpdocs as expected. It'll take up to 2 hours to work.
  22. @Unknown025 we can actually create a true alias such that both domains work instead of one just redirecting to the other, which is probably what he wants. Creating one of those is not supported by the admin tools though, it has to be done manually by a root admin.
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