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Everything posted by wolstech
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Domain added. It can take up to 2 hours to function.
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Domain added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.
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[Solved] WordPress 500 Error After Troubleshooting
wolstech replied to durukan's topic in Customer Service
No problem. By the way, a 502 every few hours is actually normal because of Apache restarting to configure new domains and settings. Usually lasts a few minutes and then clears up on its own. -
[Solved] WordPress 500 Error After Troubleshooting
wolstech replied to durukan's topic in Customer Service
It's because your .htaccess contains php_value statements, which we don't allow (users are not permitted to change PHP settings, especially the memory limit or execution time limits). Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration, referer: https://allpeptides.net/ I just commented it out for you and the 500 error went away. Now it looks like you need to reinstall WP as the software itself is also broken. -
You need to provide a lot more information about what you're trying to do. Where are you seeing this error? What are you doing when you encounter this error? Is there specific code you're trying to run that is producing this?
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Users are not able to change PHP settings themselves by design. The easiest solution is to use date_default_timezone_set at the top of your code instead.
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Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
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Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on. There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).
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[Solved] Request for a Lily Account
wolstech replied to abdullahishuru's topic in Escalated Requests
Please check your PMs for information regarding your Lily account. -
Domain changed. It can take up to 2 hours to take effect. Also, I responded regarding the Morty account in your other topic here: https://helionet.org/index/topic/66881-create-account-error/#comment-298316
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Can you try opening the link in the invite email again using something Chromium-based (Chrome/Edge/Brave/etc.) and see if it will let you finish the registration?
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Deleted.
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[Solved] Email limit on subscription is 0?
wolstech replied to fourteentrees's topic in Customer Service
A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly. -
[Solved] Subscription suspended due to overuse
wolstech replied to wguerrero's topic in Escalated Requests
The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else. -
Permissions fixed as well. Not sure what happened there...
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That domain did not set up correctly on our end. The issue has been resolved and the domain should start working shortly.
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The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase. If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.
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[Solved] Ability to delete forum content?
wolstech replied to dddddecorating's topic in Escalated Requests
You can post a topic asking for a domain or the like to be redacted, but it really doesn't make much sense. DNS will show where a domain is hosted unless (quite-significant, especially if email is needed) effort is made to completely hide where the site is hosted. Even then, attackers don't necessarily care where it's hosted, as most attackers are just using bots that go looking for things like unpatched Wordpress installations to break into...those methods of compromising a site are mostly the same regardless of hosting company, and the mitigations are also mostly the same (install updates when they come out, don't use software from dubious websites, etc.) -
[Solved] Ability to delete forum content?
wolstech replied to dddddecorating's topic in Escalated Requests
No. Users cannot delete their own content. We can hide topics from visibility on our side, but you would have to request that individual topics be hidden. Generally, the idea is that topics are left in place so others can learn from people's experiences. It is possible to request we delete the forum account without affecting the hosting account, however having a forum account that matches your hosting account makes support much easier if you ever need it. -
Domain changed. It can take up to 2 hours for the new domain to function.
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The name servers would be ns1.heliohost.org and ns2.heliohost.org if you're able to change them (I know afraid.org often doesn't let you). If you're able to set NS records, this should work. I do know that the "normal" DNS service provided by afraid does not work properly with our service (notably has compatibility issues with the records needed for email to function). Do you want us to go ahead and change the domain?
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Changed. It can take up to 2 hours to start working.
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[Solved] SPF TXT records for ajira.org.uk
wolstech replied to carolineamran's topic in Customer Service
Added. -
[Solved] I need the sphinx Python package
wolstech replied to jaecadejnight's topic in Escalated Requests
Krydos can install this for you.
