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Everything posted by wolstech
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Domains already present as an addon domain cannot be converted to a main domain as doing so will break your account. If you really want to do this, you must reset your account (which deletes your data) and start over. Do you want me to reset your account?
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[Solved] Add a Domain Name and Retain the Original One
wolstech replied to Chris Rempillo's topic in Customer Service
Once a domain is added as an extra domain, it cannot be made the main domain later without fully resetting your account. -
[Solved] Add a Domain Name and Retain the Original One
wolstech replied to Chris Rempillo's topic in Customer Service
Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working. -
Domain changed. It can take up to 2 hours to function correctly.
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Domain changed. It can take up to 2 hours to take effect. Note that you'll need more than just an A record pointed to Johnny's IP if you want all features to work. (Notably an MX as well as TXT records for SPF/DKIM/DMARC for email). If you just need a website, the A and AAAA records, as well as a CNAME for the www subdomain are sufficient.
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Domain changed. It can take up to 2 hours to function. You can enable remote access in Plesk for MariaDB (it's in the properties of the database user at the bottom) if you want to use it from another server. The hostname you need to use for remote MySQL is tommy.heliohost.org, not your domain name.
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[Solved] My account has been suspended
wolstech replied to privatemediahubl's topic in Suspended and Queued Accounts
You're suspended for copyright infringement for setting up an IPTV website, which is against our terms of service. -
[Solved] Delete and add one domain please
wolstech replied to pokemonwawi's topic in Customer Service
Domain added. It can take up to 2 hours to function. -
You can use an external DNS provider such as Cloudflare if you want to do that. Set your domain up on Cloudflare, then set an A record pointed to the IPv4 shown in Plesk (and an AAAA record for the IPv6) to host your website here. Zoho will provide the other records needed for email (typically an MX record and a few TXT records for SPF and DKIM).
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Domain added. Please be sure to set up DNS (either using our name servers or by creating A and AAAA records pointed to the IPs shown in Plesk). The domain can take up to 2 hours to function.
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[Solved] Request to lift account suspension
wolstech replied to xaogfod's topic in Suspended and Queued Accounts
The proxy has been deleted from your account and you've been unsuspended. It may take a few minutes to work again. If we detect any form of proxy (or associated files and tools such as xray, cloudflare tunnels, or nezhajs), you will be resuspended. These tools are too heavy for our Plesk servers and cause a substantial impact to thousands of other users when you run them on our Plesk plans. If you would like to run these tools here, please purchase VPS to do so: https://heliohost.org/vps/ A VPS will let you use as many resources as you need without impacting our other users, and also gives you a dedicated IP. -
We have to add domains for you on our side. What domain do you want added to your account?
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You're suspended for having more than one account. Users are only allowed to have one account. The other account in this pair is already active. Which one do you want to keep? EDIT: Nevermind. After further review, the other account in this pair was violating our terms of service and has been banned. Since your account is empty, it has been unsuspended.
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Domain added. It can take up to 2 hours to work.
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This is probably going to need to be handled by Krydos again since I assume this is related to your VPS. Also, please do not post these requests in the "Website Management and Coding" forum as it will cause a delay in response. That section is not for meant for technical support and staff do not routinely read it. These requests should be posted in Customer Service for fastest response.
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Yes, but it wouldn't help in your case because your account's email service is disabled due to repeated overuse (looks like you had it disabled twice then got suspended for it the third time). All 3 of those incidents happened around the end of August 2024. It looks like your account was sending hundreds of emails per day (144, then two different cases of 278 emails in one day). The limit is just 50/day. Do you know why this happened?
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[Solved] VPS Canceled - Thank you for the VPS
wolstech replied to bartekbo's topic in Customer Service
You're welcome Thanks for using our service! -
Domains cannot be renamed but rather have to be removed and re-added, which will delete the content associated with them. Is this OK? It doesn't look like we have any current banners that can be used for promoting our service. We used to have a whole bunch over here, but the links are long since dead (there are a few on page 3 that MoneyBroz re-posted recently that still work, but they're a non-standard size of 210x91). I'll ask in a staff channel for you to see if there's any other options, and you're also welcome to create one and share it for others to use
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Domain added. It can take up to 2 hours to function.
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[Solved] Queued: gervaiscrepin
wolstech replied to gervaiscrepin's topic in Suspended and Queued Accounts
Then we'll just leave yours unsuspended. We're looking into a human-review-based process to avoid this going forward, because the automated multiple account detections have excessive false positive rates. Sorry about the hassle and enjoy your account -
[Solved] Queued: gervaiscrepin
wolstech replied to gervaiscrepin's topic in Suspended and Queued Accounts
Since the other account is still suspended in this matched pair, I'll just unsuspend it for you instead. Is the other account yours? The other account is on Tommy. If this is yours, we can combine them so the disk space and both domains are on one account. Unsuspended. -
The large bulk of your space is automatic backups of an easyappointments installation: root@morty [/home/nlbarbershop.com/httpdocs/prenotaora/storage/backups]# du -hs 793M . Do you want me to empty that folder?
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Domains cannot be directly changed, but rather have to be deleted and re-added. Doing this will delete the content associated with the domain being removed. Is this OK?
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You need a VPS if you want to run a game server. https://heliohost.org/vps/ We do not specifically provide game hosting, but a VPS is just an empty linux box that you can install a game server on.
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This is a Krydos question. I'm not sure if our system can do this or not (and if so, I'd imagine Krydos would need to edit the Apache config to do it as Google shows the relevant commands are not supported in .htaccess). Usually Flask is implemented via WSGI on our service (https://wiki.helionet.org/Flask), not as a self-hosting application with a proxy in front of it. Escalating.
