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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Yet you then admit that you did exactly what you said you didn't do. Our systems are designed to easily identify people with multiple accounts specifically to prevent people from trying to take advantage of us. Can you explain why these requests are basically identical if you're supposedly only using one account? And can you explain why additional accounts were created AFTER you were already warned that you weren't allowed to do so? To us, it looks like you thought you could get away with it by trying again (and using disposable email addresses). https://helionet.org/index/topic/66298-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66294-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66305-solved-request-to-add-new-subdomains-pknlcowsheliohostus/ Once you provide an answer, we'll consider giving you one more chance. If we decide to do so, further violations will result in a permanent ban.
  2. What link/URL are you visiting that causes you to get redirected to this page?
  3. You're suspended for violating the multiple account policy again. This has happened twice now. Can you explain why you keep creating multiple Johnny accounts even after being told you can only have one account on Johnny?
  4. Can you try a different internet connection (like a cell phone on its data plan)? The domain on your account (lonly.click) shows this for me.
  5. Do you want this to replace the existing free domain we provide, or do you want this as an extra domain? To actually point the domain here, once we add it you'll need to set your name servers to ns1.heliohost.org and ns2.heliohsot.org, or add A and AAAA records pointed to the IPs shown in Plesk.
  6. Please clear your cache. I see the directory listing of a new account when I open your domain.
  7. It's not a mistake. You created more than one account again. Creating more than one account violates the terms of service. The only exception to that rule is if the account is on Morty (Morty accounts require recurring payment). You also used a disposable email address, which is prohibited as well. Once again, you already have a free account (texu). You cannot have more than one Johnny account. You also cannot have a Tommy account since you have a Johnny account already. ALL additional accounts MUST be a paid Morty account (https://heliohost.org/morty/). If you are caught again signing up for an account on any server besides Morty, you may be permanently banned from our services.
  8. Krydos can do this for you. Note that you'll need to provide your own database to use this with.
  9. That account cannot have additional domains added because it has a pending suspension for violating the terms of service.
  10. Answered here: https://helionet.org/index/topic/66294-request-to-add-subdomains-to-my-heliohost-account/
  11. Account texu has been unsuspended. It might take a few minutes to work again. All of your subdomains are still attached to it.
  12. That account is not eligible for additional domains because it is suspended for violating the terms of service. See https://helionet.org/index/topic/66294-request-to-add-subdomains-to-my-heliohost-account/
  13. That's already present on Johnny's Python 3.12: telebot 0.0.5 You can upload the files manually if you want, but not sure it'll actually work if you do it that way...
  14. Many common modules needed for Python apps are already installed. You can see what's available here: https://krydos2.heliohost.org/pyinfo/info3.12.py If you need one that isn't listed, just let us know and we can see about getting it installed for you.
  15. That account can't have domains added because it's currently suspended for violating the multiple account policy. Any accounts beyond your first MUST be on Morty, which requires a recurring fee. You already have a free account (texu) on Johnny. It is not possible to have more than 10 domains without a paid Morty account.
  16. Marking solved because user has deleted their account.
  17. Several of these domains such as api.helioho.st and dev.helioho.st already belong to other users. The helioho.st domain is shared by thousands of users, so common names like this aren't going to be available on it. Is it OK if we put these domains underneath the texu one instead (e.g. api.texu.helioho.st, files.texu.helioho.st, etc.)? And no, since you'll be at 10 once these are added, you won't have any slots left to add subdomains under them.
  18. Your Lily account has been cancelled. You can cancel Morty here: https://heliohost.org/dashboard/delete/
  19. Domain added. It can take up to 2 hours to function.
  20. Domains require a suffix. Do you want it to be latelierdutraitbrule.helioho.st?
  21. What is your hosting account's username? (There's no account matching your forum email or username.)
  22. That domain is working fine for me: https://paul70.helioho.st/
  23. Your account is suspended for copyright infringement.
  24. This is your issue. Nonstandard outbound ports are blocked. Are you able to change the remote end's port to something standard (like 5432), or move the database to a server where a normal port can be used? If not, I can escalate this to see if the port in question can be opened.
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