wolstech

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night. I'll try to create your account later this evening.

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Account juris has been unsuspended. It may take a little while to work again. The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

Yeah we can do that. The main domain is just the domain that points to httpdocs. Added domains get an additional folder named after the domain name. That's really the only difference. The domain wikix.helioho.st has been added as an additional domain. You'll see a new folder for it that you should place its content in. It can take up to 2 hours to take effect.

Yes it is. You can have up to 10 domains on an account. You just have to ask for the extra domains to be added.

The domain cannot be changed without deleting the domain control.citadel.helioho.st first, since it is a subdomain of citadel.helioho.st, which itself will be removed when the main domain is changed. Removing the subdomain will delete the content associated with control.citadel.helioho.st. Do you want me to delete the domain control.citadel.helioho.st and all of its content, then change the main domain?

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.

I suspect you didn't get a response because nobody here knows how to do this. I've never really used Roundcube for much beyond testing mailboxes. I use Gmail as a front end to check my HH emails instead. On Gmail, doing this is as simple as creating a filter with the criteria "filename:gz" and specifying what to do with the messages. Based on the link you gave, you could probably change the content-type field to application/gzip (or possibly application/x-gzip) to make it look for .gz instead of regular zip. I've never used sieve though (and honestly I'm not sure the Plesk Roundcube even supports it).

See https://helionet.org/index/topic/65513-account-locked/

You have to reset your account and start over to swap addon and main domains, because trying to swap them in the system will break the account. Resetting your account deletes all of your data and requires you to set everything up again. There's not really any good reason to do this as your domains behave the same either way to the general public. It's just their appearance in the control panel that's different.

This support request is being escalated to our VPS admins.

Escalating to get Hestia installed for you.

Someone probably just did a normal domain add. When we add domains, they automatically get set up as an additional website because our admin tools do not support aliases even though Plesk itself can handle them. The domain codecreature.net has been manually converted to an alias. It can take up to 2 hours to function.

Unsuspended. It may take a few minutes to work again.

You're suspended for signing up with a disposable email address. Per our Terms of Service, disposable email addresses are not allowed. Please provide us a real email address and we will update your account and unsuspend you.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

Support requests have a turnaround time of up to 24 hours for replies. Please do not bump your request unless at least 24 hours have passed, as we work the oldest requests first, and doing so just moves you to the back of the line. I’ll try to take a look at this later tonight when I’m at a computer…

Your account has two problems: Fist, you ran out of disk space. We can either delete something for you, or you can purchase more space. Do you want me to delete something for you to bring the account below 1000MB? If so, what do you want deleted? If you want to buy more space, you can do that here: https://heliohost.org/dashboard/storage/ Second, the main domain's DNS doesn't appear to be set up correctly. It doesn't resolve for me. Since it's on CF, you'll need to fix that yourself before the domain will work (verify that the A and AAAA records are correct).

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.

The settings look correct. While not good practice from a security standpoint, does it work if you check the box at the bottom 'Trust any certificate' (which basically tells it to just blindly use whatever certificate is offered by the server without verifying it)? The certificate provided by our server is issued by Lets Encrypt, and its possible Hubspot explicitly chose to not trust LE or our servers because both are a free service. Also, what are you using for a username and password to log into the mail server? It needs to be an email address and associated mailbox password that exists on your Plesk account. Authentication is required for our servers, and it has to specifically be a mailbox you created (you cannot use your heliohost username and password for email). Finally, if unencrypted connections are allowed, try ports 143 (IMAP) and 25 (SMTP)

We don't support using your own domain in the mail server hostname fields for any protocol (IMAP, POP, or SMTP). As has been said earlier, you MUST use johnny.heliohost.org as the mail server name. The domain mail.yieldandco.com is not valid or supported, so expecting TLS to work on it is kind of silly. Can you post a picture of the mail settings in your CRM so we can verify they are correct?

It's because both of those domains had the same document root. This is likely because you have a cPanel migration account (these accounts act really weird when you modify them, my guess is the main domain change broke it). I've separated the two domains, and you'll see a new folder called survisionmagazine.com now. Please place the content for that site in there. Use public_html for the main domain. You'll need to wait up to 2 hours for the changes to take effect.

For others who may find this, please see this wiki article. https://wiki.helionet.org/502_Bad_Gateway

Due to the amount of RAM this feature requires, it would result in a load suspension on Johnny within hours. On Morty there are no load suspensions, but its still so heavy that it instantly causes an overage fee for RAM usage instead. It costs almost $2/month extra just to have it enabled.