wolstech

You're suspended for having more than one account. You're only allowed to have one account. Which one do you want to keep?

You were suspended for copyright infringement as part of a recent mass cleanup of illegal IPTV streaming services. Your site was streaming TV channels. HelioHost is based in the USA, and IPTV services are almost always illegal here because they typically stream copyrighted content without permission of the rightsholders. We can unsuspend you, but you'll need to remove all copyrighted streaming content within 24 hours or face being resuspended. A second unsuspension will require your account be reset (which deletes all of your data). Are you ready for me to unsuspend your account so you can remove the offending content?

Could be. I just tried and got the same timeout error even though your site otherwise works fine (ignoring the security warnings). The problem with it being a firewall issue is that LE refuses to publish what IPs their verifications come from. Krydos may have a better idea how to troubleshoot this. I tried unblocking the IPs that were recently blocked on Tommy in the past 3 days but that didn't help, and I don't know where the firewall logs are...

It has to be enabled for each database. If you need more than one, you can just create the databases now and add them here so he can do them all at once.

Yeah this is disabled by default for security. Looks like database cm1291_nfl and user cm1291_pg based on the errors. Escalating to have it enabled for you

No it's not. A VPS comes as a bare linux box, you have to install everything yourself, including the actual web server. If you want, Krydos can install a control panel for you (Hestia, which is free). Plesk can technically be put on a VPS too, but it adds like $15/month to the VPS cost because it needs a license, and that does not include Softaculous, which is a separate product with its own license. A Morty account might be worth trying first since the server is much faster and it has the same software as Johnny. If you want to do that, you can move to Morty from the dashboard. https://heliohost.org/dashboard/move/

It could also be related to an outage from a few weeks ago. If you're getting an access denied error specifically, try this guide: https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied

That's nothing you did. The server does that when mariadb is restarting. Give it a little while and try again.

Those limits you mention are intentionally set low to prevent people from causing high load and are not adjustable. WP is the #1 cause of load related issues and suspensions on our service. If WP is so bloated that it can't generate a page in 45 seconds, the browser on the other end is likely long gone anyway by the time it finishes. The usual cause is an excessive number of extensions. I'm not even sure this would run on Morty since I think the limits there are the same (though the server itself is much faster, so it may be able to finish within the limit over there). It would definitely run on a VPS, but you'd have to be willing to deal with maintaining a linux box to go that route. We can put a control panel like Hestia on it for free though so you have a web interface for the essentials.

DKIM, SPF, and DMARC have been set up for the domain redactu.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind also that there is a sending limit of 50 emails per day. Exceeding this limit will result in loss of email service on your account.

You're suspended for both mining (self-explanatory) and copyright infringement (your site was capable of letting people watch copyrighted TV and movies for free). You have 24 hours to remove the miner as well as the options that allow you to watch the TV and movies. Failure to do so will result in being resuspended and a requirement that we fully reset your account to be unsuspended a second time. Unsuspended. It may take a few minutes to start working.

You're the first one to report this. Krydos will need to investigate what happened here.

You already realized your mistake in your other topic...you were offering things we don't allow. Please see your other topic.

Sure. You've been unsuspended. Please remove the Tiktok views offering within 24 hours. Also, I would recommend removing the Valorant cheating tool as well. It's not currently enforced, but the upcoming TOS changes (which are already live on the Wiki) include a ban on tools designed to interrupt or prevent normal operation of an online game service. Whether cheating will fall under that is something still to be determined. An email will be going out regarding these changes soon, and enforcement will start a few weeks after that email.

Space upgrades are not automatic. For that, you can just donate whatever amount of money is appropriate for the amount of space you want ($5/1000MB, max of 6000MB per person, or $25), and then give us the transaction number and we'll add the space. You can send the money through any of our methods: https://heliohost.org/donate/ Space upgrades are a one time payment. For Morty, the space upgrades work the same way. If you already have a space upgrade from Tommy, it will carry over when you move there. If you need more than 6000MB, you must switch to a VPS instead.

Domain added. It can take up to 2 hours to function. EDIT: Looks like kazvee did it at the same time I did...

We did ban a large quantity of users yesterday for copyright infringement as part of a routine abuse clean up. The bulk of these accounts were suspended for illegally distributing movies or paid TV channels, however, some are suspended for using pirated software instead. IPTV services are usually illegal in the USA because most of them distribute copyrighted material without authorization of the rights holders. I can't check for sure since we don't know what your username is, however, since you do mention IPTV, it's safe to assume you were suspended for copyright infringement.

DKIM, SPF, and DMARC have been set up for the domain imulat.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. As a reminder, there is also a sending limit of 50 emails per day. Exceeding this limit will result in email service being removed from your account.

Marking solved since the account has since been created.

I'm fine with it. Thanks for asking. Krydos probably needs to make an exception in the system though so you don't end up suspended. Escalating.

Thanks for the email. Please let us know if you need anything else.

This isn't actually something we can fix. It's how Plesk and Softaculous are designed. Your home folder is always named after your main domain (though with the document root at httpdocs). Addon domains always appear as a folder at /home/<main domain>/<addon domain>. Softaculous doesn't understand the concept of addon domains very well, so it always treats /home/<main domain>/ as the root, resulting in data folders and the like ending up in the wrong place if you're installing software for an addon domain and don't change them. Space calculations are equally weird on Plesk because of this. Everything in your home folder is counted as space used by your main domain unless it's inside an addon domain's folder, in which case it shows under the addon domain. The total is still 1000MB for the entire account though, it's just a difference in which domain it shows under in Plesk. I believe databases credit to the main domain unless you associate them with the addon domain. Keep in mind that disk space is only recalculated periodically, so you won't see a change instantly in the numbers shown in Plesk when you add/edit files.

Unsuspended. Your account was suspended for multiple accounts because the system saw all the students in your program as one person. Can you please provide the university email? We can add it as a secondary email so we know it’s a student account and leave your personal email on the account.

root@tommy [/home/noratek.helioho.st/httpdocs]# ls -l total 104 drwxr-xr-x. 2 noratek psacln 6 Oct 19 18:51 DVR -rw-r--r--. 1 noratek psacln 32 Dec 12 13:37 DarkVision.txt <- Malware config file -rw-r--r--. 1 noratek psacln 32 Dec 12 13:32 Dcrat.txt <- Malware config file -rw-r--r--. 1 noratek psacln 33 Dec 12 13:16 Sori.txt <- Malware config file drwxr-xr-x. 2 noratek psacln 148 Dec 22 21:37 Stub <- Malware binaries posing as a password recovery tool -rw-r--r--. 1 noratek psacln 33 Dec 12 13:27 Xworm.txt <- Malware config file drwxr-x---. 2 noratek psaserv 6 Oct 19 17:10 cgi-bin drwxr-xr-x. 2 noratek psacln 42 Nov 29 18:27 payload <- Malware binaries -rw-r--r--. 1 noratek psacln 69632 Dec 18 08:03 test.exe <- Malware binaries -rw-r--r--. 1 noratek psacln 843 Oct 19 18:49 upload.php <- Receiving script to collect uploaded key logs and data drwxr-xr-x. 164 noratek psacln 12288 Dec 21 23:26 uploads <- Stolen data sorted by device hardware ID drwxr-xr-x. 2 noratek psacln 27 Oct 19 18:41 wordpress <- WP install presumably used to hide malware activity root@tommy [/home/noratek.helioho.st/httpdocs]#

That account is permanently banned because it was engaged in illegal activity (malware distribution and storage of stolen data).