wolstech

The name isn't available because your forum account email does not match the hosting account email where the invite was sent. When a forum account with a given username exists, only the email address on the forum account is allowed to create a hosting account under that username. There's four possible fixes: Re-send the invite to the email address on your forum account instead. Change the forum account's email address to match the invite email. Change your forum account's username so the name is not taken by anything. Pick a different username for the hosting account. How do you want to go about this?

The website throws an error after a period of time, but it actually continues to renew in the background. This has since finished renewing and should be accessible again.

Correct. The other options only control the features on the server where the plesk account is. Technically for databases Lily actually has its own mysql that's accessed independently as well, but you can use the plesk one with Lily by enabling remote access. Most Lily users never touch the plesk account for anything beyond maybe email once they get their .net app running. That said, you can use both at the same time since the two sites operate independently (I.e. you can have something like a php site on Johnny/Tommy and also have a .net app on Lily). Lily was originally intended to be integrated into the other servers as an addon that would've appeared as an option within the normal accounts back in the days when we ran cpanel, but when we dumped cpanel for plesk, plans changed. Lily mostly takes a backseat these days due to limited demand and more pressing projects.

Lily is a weird server...it's the only one we have that does not run Plesk (or anything else for that matter). We have so little demand for Lily that I actually configure it manually for each individual user (and if you can't figure out web.config, I can probably just change the settings in IIS for you if you let me know ). I think we have like 20 accounts on Lily compared to several thousand on the Plesk boxes. There's been talk about converting Lily to Plesk to make it easier to use and eliminate the dependency on the other servers, but we don't have an extra license for Plesk at this time (the 3 we have are allocated to Johnny, Tommy and the upcoming Morty server), and doing so involves a full rebuild, so there is no estimate for when or if this will ever be offered. If you want a Lily account, you can pick either Johnny or Tommy to start, then request Lily here and I'll PM you a username and password for Lily. Your Lily account will appear as a subdomain of your Johnny or Tommy account (i.e. if you pick aaroneus.helioho.st, your lily account will be at lily.aaroneus.helioho.st unless you ask for a different domain).

1. Gmail users can receive our email provided SPF and DKIM are configured for the sending domain, but it will likely end up in their spam folder until they "Not spam" the messages once or twice. 2. Automatic SSL is supported on Plesk servers and is available by request on Lily. Keep in mind that Lily has no control panel, it only has FTP access. Many settings can be changed using the web.config file if you're familiar with IIS. To get a Lily account, you need to have a Plesk account first, and then request the Lily account be added as a second account. The Plesk account's email accounts and database functions can be used with Lily (databases will require you enable remote database access from Lily's IP for them to work).

Krydos has to do this.

Flask should already be present. Krydos can install the module for you.

This account cannot be reset because it was deleted.

It's the same exact thing. The button just isn't implemented on the user side for self service yet. I will have to manually set your domain back to stew.heliohost.org after you finish the reset, as heliohost.org is no longer offered for user domains. During registration just pick something else, then let me know when you're finished setting up the new account so I can set the domain back to stew.heliohost.org. Your account has been reset, please look for an email with a link to complete the process. (It may be in your spam folder).

What version of Python are you using?

Resetting your account completely deletes the account as the first step in the process, including the domains and certificates, so you will need to set those up again. Do you still want to reset your account?

Uncheck the wildcard certificate option and try again. That option is not supported at this time.

It might be easiest to reset your account if its broken. Do you want me to reset it? If so, your existing account will be deleted and an email will be sent with a link to create a new one.

The contents of httpdocs have been deleted and your account has been unsuspended. It may take a few minutes to start working.

C# / .NET will not run on Tommy. Only Lily supports .NET and related technologies because it's the only server running Windows. You can actually have a Johnny + Lily account and you'd still send mail through Tommy using this method. The server you pick for the Plesk account doesn't really matter honestly because it's not even really used. It's only a requirement because back in the cpanel days Lily leaned on those servers for a lot of things. Plesk obviated the need for it for the most part. That said, the main differences nowadays from what was posted then are that the hostname is now tommy2.heliohost.org, and the IP for the SPF record is now 65.19.141.77.

We don’t offer redis service. If it needs that you’ll need to have an external redis server. That said, port 5432 is for Postgres, which has nothing to do with redis…

Are you willing to remove the nulled software from your account and refrain from using such software in the future? If so, let us know when you're ready to remove it and we'll give you 24 hours to clean it up.

Krydos can do this for you.

We currently do not support Java on the free service. It hasn't been offered in 3 years (support was removed when we switched to Plesk), and we have no estimate on when or if it will be offered again. You'll need a VPS to run Java.

You are indeed suspended for having two accounts. Accounts accessed from the same network or computer will get flagged as a TOS violation unless approved in advance. Since you've asked for unsuspension and the other account is still suspended, I'll unsuspend yours. If your friend wants an unsuspension, he'll need to request it separately and have the account reviewed. Unsuspended. This is by design. The only notices that are currently sent are for inactivity suspensions, and we plan to eventually send warnings for load related suspensions as well so users can reduce load to avoid them. For all other reasons, the ban is issued without warning.

I'm guessing you figured it out since you marked your own post solved, but for the others who may find this, that error is not related to DNS at all. Internal server error is usually the software installed on your account being broken. Depending on what you're doing, it could be caused by PHP throwing errors, invalid .htaccess files, malformed CGI scripts (wrong line endings, etc.), incorrect permissions such as Python scripts not given execute, and similar can also cause them.

That account is already active.

Your DNS zones were deleted due to being archived. I've recreated them and they should be working now. Might take some time for DNS to propagate.

Your domain is now shoppyflex.heliohost.us. It can take up to 2 hours to start working. If you'd prefer a different domain, please let us know.

Krydos has to do this.