wolstech

See https://helionet.org/index/topic/64187-cant-login-after-a-incident-read-description/#findComment-288858

The www subdomain www.coyota.net should work automatically once the name server changes propagate. It is not standard practice to put www before a subdomain (things like www.web.coyota.net should not be used), so that's not supported. It's technically possible to make it work, but doing this will actually hurt your domain's search rankings due to duplicate results, also use up additional domain slots on your account for the aliases (users are limited to 10 domains, you're using 4 now, you'll be using 6 if we added www aliases to the subs), and impact server performance for everyone on Johnny.

If you set the domain to use our name servers at your registrar, we handle all other DNS configuration for you. The WWW subdomain is built in and requires no configuration at all. At the registrar where you bought the domain, you need to set your domain to use custom name servers, and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use. Be sure our name servers are the only servers specified (you should delete any default ones they provide). Then you wait 24-48 hours for everything to update. Testing on my side shows that a service called spaceship.net is returning for some locations instead of heliohost: https://www.whatsmydns.net/#NS/coyota.net (a domain that is configured correctly and has propagated properly will show ns1.heliohost.org and ns2.heliohost.org for all locations).

I'm not sure what the correct settings are for thunderbird honestly (I don't use it). My guess though is that the authentication method or security option is incorrect (if StartTLS is an option, try that). If you click the advanced config option, is there a checkbox for SPA (Secure Password Authentication)? The host and port are correct. You can also use the email address via the built-in webmail client: https://webmail.tenkyuu.dev/ (use the email address and its password to sign in, not your plesk credentials).

The www automatically exists on a domain and shows the same content as the root domain. There is no need to add anything, it should just work (assuming you're using our DNS). If you use external DNS, you just need to create a CNAME record called www and point it to your domain. As for being unable to log in, try resetting your password: https://heliohost.org/reset/

You're welcome If you want to confirm the SPF and DKIM are working, you can try https://www.mail-tester.com/ Note that if you do this, you should send a real email to it (not just "Test"). If you send "Test" or similar, it'll give inaccurate results (it will likely show a PYZOR check failure and a spamassassin detection).

If you edit the target value of those DNS records to be johnny.heliohost.org instead of your domain, the autoconfig feature should work (no guarantees though, I'm not sure anyone has ever actually tried this before...) You also need to create a few other records: An MX record with a target of johnny.heliohost.org so you can receive mail. A TXT record for SPF. Create a TXT record with a blank name (or you may need to enter your domain as the name), and put this as the value: "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" A TXT record for DKIM. Create a TXT record called default._domainkey.tenkyuu.dev and put the below value in it: "v=DKIM1; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA+SDLc/Hl5PNixlC3Z1QqVI5F0WQUTC0wA2GHBtcHm+cqyRxqCWP7OmmV5Z7Vn3nos10c8TB7chpdkPiTVeO53mrpK6ZC9fjhlfFajdLReXJvRhqR+MBCwUEw1IimwFUz35YIRwqJ2bHaqvtjhuH4oOZ45qq79GB9gsc5OGC/A74pvZBOzMt1zYo3BvwUNo2LTgcyMDTunY+ZU15PBFyE34tj8iniPctiznyx+MboWzR4FCG/igoSwuksUm591bW8PblllmtUzdIQi7ORn9P+JO+bCW29gJlJ77wxupzvelwUMbi/iNWrCnyVbJVNxHxGQTu4jzvMg74BfIGZ1YErmQIDAQAB;"

You should set up the client manually, do not use autoconfig. When entering the connection info, enter johnny.heliohost.org (not your domain!) as the server address. If you enter your domain as the server in a mail client, it will not work. If you want the auto config to work, change the domain name in the target of those SRV records to johnny.heliohost.org as well. Also, did you create an MX record? You need to create an MX record pointed to Johnny.heliohost.org so you can actually receive mail. If you plan to send it, you also need to create TXT records for SPF and DKIM.

Strict mode is a known issue. The recommended settings are Full (but not strict). Plaske is unable to issue certificates when strict mode is enabled because Lets Encrypt requires a plain HTTP connection to verify the domain. This is especially problematic when the current certificate is already expired, or is missing, as Cloudflare will block all traffic to the site if the certificate is invalid, including plain HTTP. Some features such as "keep domain secured" will not function properly with strict mode enabled.

Please clear your cache. The domain is working for me.

DKIM, SPF, and DMARC have been set up for the domain e.killallchickens.org. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This is a quirk of old migrated forum accounts. When a person signs in and checks them for the first time after the upgrade, they instantly get all of the badges they would've earned according to their registration date. That's how you learned all of those "one minute ago".

Domains added. Please make sure you configure DNS. The domains can take up to two hours to work.

It was archived, not suspended. I've renewed your account for you, it may take up to 2 hours to work again. In the future, you can renew it yourself using https://heliohost.org/renew/

MariaDB cannot be updated without rebuilding the server. That said, Morty has a much newer version than Johnny and Tommy because he was built later. You'll need to either move to Morty or purchase a VPS for this. We eventually plan to rebuild Johnny and Tommy with the newer version, but no ETA on this happening. Account xcrow has been reset as requested. An email should be sent shortly with instructions for completing the reset process. If you need the content of your old account, a backup is available at https://heliohost.org/backup/

Krydos can enable this for you

Domain added. We can't enable WSGI control until a flask app is installed on the domain (the wsgi file has to exist before we can enable it), so you'll need to install an app first (it can be anything, even a hello world app, as long as it exists). The domain will take up to 2 hours to start working.

It looks like you just created your account today. Websites can take several weeks to months to appear on Google. It just happens whenever Google gets around indexing it. We don't have any control over that. You could sign up for the Google search console and submit it for indexing to help speed this up. As for the SEO tools in Plesk, we don't have a license for the premium version, so the rank tracker feature does not work. The free version only has the site audit.

Krydos might have more of an idea about why this would happen. I'm not terribly familiar with Python...escalating.

Yeah, Laravel breaks your account if you delete it after installing it using the toolkit. There is no uninstall option, you have to reset your account. Someone did submit a suggestion to Plesk for an uninstall/detach option for Laravel Toolkit (you can vote for it here on Plesk's site), but it has not been added to date. Do you want me to reset your account completely so you can start over (all content will be deleted)?

There's a Logs option in Plesk that show Python errors...they're a bit hard to read because of how Plesk formats them,. but the whole thing including the trace is there. The last line kind of explains it though...your error is this: ModuleNotFoundError: No module named 'pymysql' The modules available on Tommy are shown here: https://krydos1.heliohost.org/pyinfo/info3.12.py You can also request that module be added if you need it.

Python modules are installed globally on the Plesk servers. You're on Tommy, and Flask is already installed and on v3 on Tommy. We arent going to downgrade as it would break other users accounts, so hopefully your app can use v3. These modules are present but need to be updated. SQLAlchemy==2.0.40 Werkzeug==3.1.3 blinker==1.9.0 Jinja2==3.1.6 The rest are current. Escalating.

Response below from Krydos was lost due to a backup restoration:

[Responses lost due to a backup restoration] Was unsuspended on April 9, was for multiple accounts, turned out to be either family members or education accounts (forget which).

If the system won't let you use Paypal balance for a purchase, try sending the money manually. Try this link to send us money: https://paypal.me/heliohost Or you can try to Paypal the money using the email address admin@heliohost.org Once you get the money sent, post the transaction ID here. An admin will need to manually verify the transaction and move you if you do this, so it may take some time for you to be moved.