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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 25.9k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 9.7k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.1k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 4.3k views

  5. [Solved] Plesk Backup enable local ftp

    By nyten,
    • 5 replies
    • 529 views

  6. Add a new subdomain and change PHP setting

    By ivatsa,
    • 1 reply
    • 21 views

  7. [Solved] Request Custom Domain

    By licensafe,
    • 6 replies
    • 249 views

  8. [Solved] Create New Subdomain

    By orca,
    • 1 reply
    • 70 views

  9. Looking for a simple eMail hosting

    By DmC,
    • 0 replies
    • 34 views

  10. My error_log only shows errors from my first Flask app

    By ujcis,   
    • 0 replies
    • 47 views

  11. Internal Server Error

    By msbsurfi,
    • 9 replies
    • 97 views

  12. add

    By krzysztof90,
    • 1 reply
    • 36 views

  13. [Krydos] Cannot connect to server via Filezilla

    Topic was moved to forum Escalated Requests

  14. [Solved] johhny - mod_fcgid: error reading data from FastCGI server - 500 Internal Server Error

    By zsolt112873,
    • 2 replies
    • 93 views

  15. webmail error

    By huycolab2023,
    • 2 replies
    • 47 views
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