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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10062 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 16.5k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 4.2k views

  3. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 7.2k views

  4. Websites origin unreachable

    By seekedx,
    • 1 reply
    • 17 views

  5. Change Main Domain

    By YinYin,
    • 1 reply
    • 31 views

  6. [Krydos] Open outgoing TCP port 26257 on globalyouthsciencejournal.app

    Topic was moved to forum Escalated Requests

  7. [Solved] Add domain , subdomain to hosting.

    By vivekrajan007,
    • 2 replies
    • 48 views

  8. [Solved] Alias Domain Request

    By stasi,
    • 3 replies
    • 118 views

  9. High CPU Usage due to aggressive vulnerability scanning (l9scan / LeakIX) - Server Morty

    By talesaz,
    • 2 replies
    • 90 views

  10. [Solved] domain adding

    By imjch,
    • 1 reply
    • 79 views

  11. [Solved] create addon domain

    By hunterp93,
    • 1 reply
    • 76 views

  12. [Solved] Add domain: mifuyne.com

    By Guest mifuyne,
    • 1 reply
    • 82 views

  13. [Solved] Request to change account email address (Institutional email expiring)

    By dtfj,   
    • 2 replies
    • 93 views

  14. [Solved] Add new domain

    By Guest nmpinto,
    • 1 reply
    • 73 views

  15. [Solved] reset tommy account

    By hunterp93,
    • 1 reply
    • 73 views
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