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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,175 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 53k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 10.4k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.5k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 5k views

  5. [Solved] Access restoration

    By fernande,
    • 1 reply
    • 22 views

  6. Execution /opt/plesk/php/8.4/bin/php has failed with exit code 255, stdout: , stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/finder/Iterator/Recurs

    By emmanuelfosso206,   
    • 4 replies
    • 80 views

  7. [Krydos] Requesting additional python modules on Jonny

    Topic was moved to forum Escalated Requests

  8. [Solved] Subdomain request

    By goot,
    • 1 reply
    • 22 views

  9. [Solved] Pls i want to open SSH in my account

    By mohammedlaoui,
    • 1 reply
    • 36 views

  10. Add funds to my account

    By mricardi,
    • 1 reply
    • 33 views

  11. Add my domain Ekobuy.store

    By imranlaoui,
    • 2 replies
    • 68 views

  12. Enable Remote PostgreSQL Access

    Topic was moved to forum Escalated Requests

  13. [Solved] Please add a new domain

    By tms22,   
    • 1 reply
    • 43 views

  14. [Solved] Add a new domain

    By martinfrade,   
    • 1 reply
    • 43 views

  15. [Solved] Please add my domain urbanshed.in

    By urbanshed,   
    • 1 reply
    • 43 views
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