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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    33k
    posts

7,710 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 21.1k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 8.1k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 1.5k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 2.8k views

  5. Domain Add Request

    By singold,
    • 0 replies
    • 19 views

  6. VPS Upgrade Request

    By CaseyB,
    • 0 replies
    • 21 views

  7. Didn't receive the link for the server

    By SivaAdithya,
    • 1 reply
    • 27 views

  8. Access to new Postgres DB

    By bee1,
    • 0 replies
    • 21 views

  9. I have received Letsencrypt email. Wonder if there is some button to renew?

    By sylvain,
    • 4 replies
    • 182 views

  10. Signup Email

    By Aluzja,
    • 2 replies
    • 27 views

  11. [Krydos] cgi-bins don't work

    Topic was moved to forum Escalated Requests

  12. [Solved] ip blocked?

    By yannisp,
    • 5 replies
    • 51 views

  13. Login fail just after signup

    By bemi,
    • 1 reply
    • 19 views

  14. [Solved] please reset my plesk password

    By atesin,
    • 1 reply
    • 32 views

  15. [Solved] Forgot Password

    By carralesga,
    • 3 replies
    • 58 views
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