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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,940 topics in this forum

  1. [Solved] Reset my HelioHost account

    By ashishadhikari,
    • 1 reply
    • 78 views

  2. Request to Change Main Domain

    By lismo,   
    • 1 reply
    • 51 views

  3. [Solved] Can't sign up as your system threw an err

    By DevArya,
    • 3 replies
    • 152 views

  4. [Solved] please add the domain taoismchinese.com

    By lismo,
    • 1 reply
    • 60 views

  5. [Solved] add domain

    By clairesoukup,
    • 1 reply
    • 74 views

  6. [Solved] Please add the domain ai2ai.homes, to morty

    By alberto4,
    • 1 reply
    • 73 views

  7. Main Domain Change AND Addon Domain Request - User: ryotagtagtag

    By game_ryo,
    • 3 replies
    • 128 views

  8. Rebuild VPS

    Topic was moved to forum Escalated Requests

  9. [Solved] How to enable rest of SSL certificates of my domain?

    By zaisty,
    • 3 replies
    • 108 views

  10. Domain is automatically disabled

    By luma,
    • 2 replies
    • 85 views

  11. [Solved] Add heliohost domain again

    By onsocial,
    • 1 reply
    • 96 views

  12. [Solved] Add On Domain

    By onsocial,
    • 2 replies
    • 102 views

  13. 503 Service Unvailable

    By johnreignrojo23,
    • 1 reply
    • 96 views

  14. [Solved] Non tld domain/subdomain

    By jhay0719,
    • 1 reply
    • 70 views

  15. Server response time - Morty

    By misosz,
    • 0 replies
    • 75 views
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