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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10166 topics in this forum

  1. [Krydos] Backup Problem

    Topic was moved to forum Escalated Requests

  2. plz add my domain ai.neelamb.com.np

    By cloudworknepal4,
    • 1 reply
    • 65 views

  3. plz change my domain designers7.us.to this is not work

    By cloudworknepal4,
    • 1 reply
    • 69 views

  4. Possible Terms of Service violation detected

    By joaojoaquim,
    • 1 reply
    • 67 views

  5. Need help investigation on download speedof file from vps to pc

    Topic was moved to forum Escalated Requests

  6. [Solved] Request SPF, DKIM, and DMARC for bcre.helioho.st

    By Fabiana Morais83,
    • 2 replies
    • 101 views

  7. notifications off

    By artistwalks,
    • 2 replies
    • 121 views

  8. [Solved] Hello HelioHost Support,

    By geraldosilva,
    • 3 replies
    • 181 views

  9. [Solved] Adding domain

    By vithul,
    • 2 replies
    • 176 views

  10. [Solved] Change Domain Request

    By stephenmagrowski,
    • 1 reply
    • 100 views

  11. [Solved] Request to change my main domain

    By reyreyrey7,
    • 1 reply
    • 121 views

  12. [Solved] Domain addition.

    By vivekrajan007,
    • 6 replies
    • 203 views

  13. plz change my domain designers7.us.to this is not work

    By mukeshbasnet,
    • 0 replies
    • 55 views

  14. BAD GATEWAY ERROR 502

    By merakhataml,
    • 5 replies
    • 122 views

  15. My account doesn't have the cgi-bin folder

    Topic was moved to forum Escalated Requests

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