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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,191 topics in this forum

  1. Add funds to my account

    Topic was moved to forum Escalated Requests

  2. Add TXT record

    Topic was moved to forum Escalated Requests

  3. [Krydos] Hallo please add wildcard subdomain

    Topic was moved to forum Escalated Requests

  4. [Solved] Add Domain

    By riz,   
    • 1 reply
    • 53 views

  5. [Solved] add domain

    By alberto4,
    • 2 replies
    • 79 views

  6. [Solved] Website is frequently down

    By xcrow,
    • 12 replies
    • 324 views

  7. [Solved] Please create account on Lily

    By bkwoka,
    • 1 reply
    • 44 views

  8. [Solved] Request to wipe everything include domain deletion and start all over again

    By szhiro,
    • 3 replies
    • 141 views

  9. [Solved] account reset

    By segonist,
    • 1 reply
    • 31 views

  10. DMARC

    Topic was moved to forum Escalated Requests

  11. Execution /opt/plesk/php/8.4/bin/php has failed with exit code 255, stdout: , stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/finder/Iterator/Recurs

    By emmanuelfosso206,   
    • 6 replies
    • 134 views

  12. [Solved] Request SSH Access (Tommy / Plesk) – username: alkastraverse

    By alkastraverse,
    • 1 reply
    • 55 views

  13. charge plan

    By catamonteiro32,
    • 2 replies
    • 73 views

  14. [Solved] Access restoration

    By fernande,
    • 1 reply
    • 59 views

  15. [Krydos] Requesting additional python modules on Jonny

    Topic was moved to forum Escalated Requests

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