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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    32.5k
    posts

7,630 topics in this forum

  1. [Solved] Format or wipe account

    By ojplanet,
    • 1 reply
    • 92 views

  2. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 76 views

  3. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 126 views

  4. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 84 views

  5. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 79 views

  6. [Solved] delete account

    By hunter93,
    • 1 reply
    • 55 views

  7. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 71 views

  8. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 150 views

  9. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 53 views

  10. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 116 views

  11. [Solved] change of main domain

    By bca,
    • 1 reply
    • 81 views

  12. [Solved] main domain change

    By tristano,
    • 1 reply
    • 130 views

  13. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 97 views

  14. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 76 views

  15. REDIS CACHE

    By onesmusmuriithi,
    • 1 reply
    • 53 views
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