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Posted

This support request is being escalated to our VPS admins.

Posted

Thanks for the donation. I have started your VPS rebuilding with Hestia, and you'll get an email in 20-40 minutes when it is done.

Posted

Thank you for your attention but I have 2 problems:

  1. I requested that my server should be rebuilt without HestiaCP (I had it in the previous build)
  2. I have had no email confirming the rebuild and I cannot ssh into the server.

When I try to connect I get:

ssh: connect to host 64.71.156.101 port 22: No route to host

Can you let me know what is happening please.

Regards
Douglas

  

Posted

I don't have a lot of info since I don't work on the VPSs, but it's been mentioned in the staff channel that your VPS builds are delayed. When someone who has more info sees your post, they'll be able to give you more details, but I wanted to let you know the VPS admins are aware of the issue and will be working on fixing it. 

Posted

Oh sorry, I somehow missed the "no Hestia" part. There was a problem with the VPS task processor, but it has been resolved now. It looks like your VPS finished building WITHOUT Hestia about 15 minutes ago. Are you able to login now?

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