KazVee

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if we can help with anything else. 🙂

You're welcome! 🙂

Your account has been reset as requested. You should have received an email with the next steps to recreate your account. A backup was made before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

That domain has been removed. Please note there is a risk of data loss when domains are removed, so a backup was made before the domain was removed. In case you need any files from the old domain, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I have added 'novel-downloader.helioho.st' to your account, since your current main domain also ends in 'helioho.st'. If this isn't what you wanted, please let us know the full domain you want added. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Your hosting account has been deleted. Please let us know if you want your forum account deleted as well. Thank you for using HelioHost.

Our email support team have answered your question here: https://helionet.org/index/topic/63063-hh899863-re-hey/#findComment-284644

High load happens very often with WordPress, even on a new site with no visitors, which is why we recommend not using WP. We do have a page with some ideas on how to reduce the load caused by your account if you have to stick with WP: https://wiki.helionet.org/misc/wordpress That page also has suggestions for different apps to use instead of WordPress that our users have reported work well. The static site ones have a much lower chance of account suspension, since they cause practically no load.

This support request is being escalated to our root admins who can verify the transaction. They'll update this thread once it's been confirmed. Thank you for the donation! 🙂

Your HelioHost hosting account was not deleted. It was suspended because our system believes you created duplicate accounts, which is against our Terms of Service. I have deleted the hosting account and your forum account as requested.

I've added the subdomain to your account. Please note that it may take up to 2 hours for it to work fully. If after an entire 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your subdomain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

The questions in your last 2 posts have been answered here, in reply to your email asking the same things: https://helionet.org/index/topic/63031-hh357245-memory-consumption/#findComment-284527

Glad you figured out the problem with those missing emails. 🙂 Please give us a shout if we can help with anything else.

This topic is not marked as [Solved] so it's probably fine to ask here since it's a related request to the original problem you were having. 🙂 Since you only have the 1 domain on your account now, we have all the info we need to escalate the request. Once a root admin gives you WSGI Control Access, they'll update this thread to let you know.

Yes, your IP has changed. Not because Tommy's IP changed but because you've been moved to the Morty server. 🎉 Here's the news post announcing that Morty was ready to start accepting the first batch of accounts: https://helionet.org/index/topic/63011-morty-beta/ You should have received 2 emails about the account move. If you didn't receive our emails, please make sure you have a valid contact email address listed on your profile inside Plesk. I'd also recommend you use the same email address on your forum account, since this is how we verify account owner identity to make domain changes or account resets that are requested on the forum. Since you've already found the new IP to use (inside Plesk > Websites & Domains > [domain name] > bottom of the page), please also make sure to use `morty.heliohost.org` as the server name.