KazVee

This support request is being escalated to our VPS admins.

This support request is being escalated to our root admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can add those for you.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Oh, I see. I saw the "Deploying files to hotel.helioho.st" message and since that's the domain that was just added, I thought you'd tried again since the changes without waiting 2 hours. Since there doesn't seem to be a way to stop or reset the git queue, it may be that you'll need to wait for it to timeout. But this is just a guess and I have no idea how long the timeout might take. The nuclear option could be to try an account reset. And then once the account is recreated wait the full 2 hours and try the git integration again. It's up to you if you want to try that. I was able to import your git repo to my own test account so that part seems to be working fine in Plesk.

It looks like you didn't wait a full 2 hours since the domain was added to try to deploy files so it, so that can explain why you got unexpected results. When we add domains, we explain that it may take up to 2 hours for your new domain to fully work. This is because domain changes need an Apache restart, and those happen every 2 hours. I was able to follow the same steps you're using and import and deploy a test repo, so it doesn't look like you're doing anything wrong there.

I've changed the main domain on your account from csierrae1815 to hotel.helioho.st and added the api subdomain. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Once it has been a full 2 hours, the httpdocs folder in your account will relate to the new hotel main domain. If you still run into issues connecting your git repo, please share a screenshot of the settings you're trying in Plesk's 'Create repository' window, so we can investigate this further for you. Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old maindomain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups If you're using Laravel, we recommend using the Plesk Laravel Toolkit, shown directly on the left side menu inside Plesk. We have some more guidance on Laravel on our technical documentation Wiki page at: https://wiki.helionet.org/Laravel that should be useful for you.

Your site loads for me, and has a valid SSL certificate. If you're still having issues, please can you share a screenshot of what's displayed when you check?

This support request is being escalated to our root admins.

Do want a specific new domain and subdomain added, or do you want us to assign some random ones? If you want to decide yourself which domains are added, please provide the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either the-domain-you-want.helioho.st or the-domain-you-want.heliohost.us - If you've purchased a custom domain, specify the TLD (such as the-domain-you-want.com, the-domain-you-want.net, etc.)

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups