KazVee

User has confirmed on Discord that they see it working on their side too now. 🎉

You initially posted this in the Website Coding & Management section, next time please post support requests in the Customer Service section (https://helionet.org/index/forum/45-customer-service/) to prevent them accidentally getting overlooked. I've escalated your request and a root admin will set up the remote access for you when they can. They will confirm back on this thread to let you know it's been done. 🙂

The default Plesk page confirms that your site is working and that files are loading as they should. If your new account is less than 2 hours old, please note that it can It can take up to 2 hours for your account to be fully active. You can read more about that here: https://wiki.helionet.org/hosting/signing-up#up-to-2-hours-for-activation To update the content of your website, you need to replace the `index.html` page with an `index.html` page that has your own content, and the changes should appear for you once the file is uploaded, once your account is a full 2 hours old.

I've changed the domain as requested. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

Hello, PHP is enabled by default on all accounts. You can check on this page to see the versions available and how to change to a different PHP version if you need to: https://wiki.helionet.org/features/php If after checking the above page you still have trouble with PHP please let us know what version you are trying to use and more details about the problem (error message, etc.)

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

We have a how-to guide on cron jobs (they're called "Scheduled Tasks" in Plesk) here that may be helpful: https://wiki.helionet.org/tutorials/plesk/cron-jobs Please give that a try and let us know if you have any problems/error messages. 🙂

I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, we have a how-to document in our Wiki here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if you need help with anything else. 🙂

Our multiple account detection system suspended your account because it thinks you may have more than one account. The first line in our Terms of Service (https://wiki.helionet.org/hosting/terms) mentions that each person is allowed to have one account. Is 'francisellington' the account you want to keep?

Your account was indeed suspended for high server load: 100.74 GB memory. The sudden drop in the graph is when the suspension happened. Node apps are pretty demanding on server resources, so we recommend making sure that your Node app uses Passenger, which is a feature on the servers designed to reduce account load. If you build your Node app in the same way as the example app in our Wiki tutorial (https://wiki.helionet.org/tutorials/node.js), it will automatically use Passenger. You can also monitor your site load within your account dashboard here: https://heliohost.org/dashboard/load/ I've unsuspended your account, it may need a few minutes to get back up and working again.

I've added those domains to your account. Please note that it can take up to 2 hours for them to fully work. If after 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

I'm assuming you meant with the `helioho.st` ending, same as your initial one had. 🙂 I've made the domain change now for you, but please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please let us know if we can help with anything else.

I've added that domain to your account. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

I've reset your account and you should receive an email shortly so you can take the next steps to recreate it.I made a backup before the reset, so if you discover you need your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, we have a how-to document in our Wiki here: https://wiki.helionet.org/tutorials/plesk/account-backupsPlease let us know if you need help with anything else. 🙂

Hello! I have now changed the domain for you. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please let us know if we can help with anything else. 🙂

I've changed the domain as requested. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

I've added that domain for you. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the Johnny server. You can see the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. For WordPress, even a brand new site with no visitors can be at risk of exceeding the hosting limits, because of things like bot attacks. Your intention of converting it to a static site before publishing it is a good one, and much less likely to cause your account any load issues. Doing this is one of the recommendations we have on our WordPress help page at https://wiki.helionet.org/misc/wordpress and there's some other guidance there too that you may find helpful. If you're the only person who will be using the dynamic site, you might want to consider running it on your local machine only. Once the site has been set up how you want it on your local machine, you can then convert it to a static site before you publish/deploy it. This would reduce the risk of exceeding the account load limits on the shared hosting.

Our multiple account detection system suspended your account because it thinks you may have more than one account. The first line in our Terms of Service (https://wiki.helionet.org/hosting/terms) mentions that each person is allowed to have one account. Is daneesv the account you want to keep?

This user asked in Discord as they hadn't noticed the reply on the forum. I relayed the above guidance to them, but they kept trying to access with their mobile, not sure if they had access to a Desktop system or not. What resolved it this time for this one specific user was to select the `Desktop site` option inside their version of Chrome on mobile, so I'll mark this thread as [Solved] since the immediate problem is resolved. In experience the `Desktop site` option doesn't always work as expected on all sites, so it's not a great option but I guess it did the trick for now this time. 😄

I'm glad it's fixed now. I'll mark this thread as [Solved] but please let us know if we can help with anything else. 🙂

Glad it's working for you now! 🙂 Please be aware that WordPress is very demanding on the shared hosting resources, and is a common reason for people getting their accounts suspended. We've created a WordPress guidance page here which recommends ways to reduce the load caused by WordPress (but a better idea would really be to use a different software package in the first place): https://wiki.helionet.org/misc/wordpress We strongly recommend that you keep a close watch on the load being caused by your account here: https://heliohost.org/dashboard/load/ If you notice your account load is climbing and become concerned about your account server usage load getting you suspended, you can add "deny from all" to the bottom of your .htaccess file to take the site offline. Once that's been done, the site should stop generating load practically instantly. I'll close this thread as [Solved] since the initial 404 problem seems fixed, but please let us know if you have trouble with anything else.

Your account was suspended for High server load: 101.66 GB memory. On Johnny and Tommy, we enforce a memory limit of no more than 100 GB per day and a limit of 10,000 CPU usage per day. If you exceed those amounts you will get suspended. You can read more about the account load limits here: https://wiki.helionet.org/accounts/suspension-policy#high-server-usage You can keep an eye on your account load here: https://heliohost.org/dashboard/load/ and if you are not sure what caused the high load, let us know what software you are using (WordPress and Node apps are frequent causes for high server usage, for example), and we can try to recommend ways to lower the server resources being used by your account. I have unsuspended your account now. Please fix the problem quickly, since if you do not change your code, it's very likely your account will get suspended again.