KazVee

This support request is being escalated to our root admins.

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

I split your request to make a new thread since it's easier to troubleshoot different issues separately. I checked your site and it loaded for me (amazing car! 🤩). Looks like you resolved the issue yourself so I'll mark this as [Solved]. Next time, if you run into an issue on your account, unless it seems like something that could be hosting-related or server-wide (which I can see in this case why you thought it could be a Tommy server issue!), please go ahead and make a new thread so your posts don't get accidentally missed in a request created by another user. If it does turn out to be a common issue, admins can always merge threads later and tell everyone they're affected by the same issue.

If someone signs up with a disposable email because they never want to receive messages from HelioHost, it’s hard to understand why they’d expect us to receive and respond to messages from them when they need help. Especially after doing it a second time. 🤔

No one is born knowing anything about CNAME settings or A records, and I think most people still don't, so you're doing great! 🙂 Sounds like you figured out what to do next, but if you're still stuck, let us know who your registrar is, and if it's one someone else is also using, they may be able to provide more specific help. (For example, I use Namecheap since they have an affiliate agreement with HelioHost so I can help with how to set the DNS up on their site.) Also, just so you know, there is a risk we accidentally miss another request when asking on a thread already marked [Solved]. In this case MoneyBroz saw the other question and has completed it, but it would have been alright if you had raised this as a new request instead, too. Please let us know if you get stuck on anything else!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

When asking for a domain, please make sure you provide all the following information: Your hosting account username The full domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us before the domain you want (for example: coralsherwin2.helioho.st). If you've purchased a custom domain, specify the TLD (such as coralsherwin2.com, coralsherwin2.net, etc.) You can read more about the information we need to add a domain to your account on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains

I'll mark this as [Solved] so we know you're not waiting for Support to do anything on this thread. 🙂 If you change your mind, please make a new post to let us know you want to move to Morty for free while Johnny is being fixed. Thanks!

I have reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. When you recreate the account, you can choose the new formacionvirtual.helioho.st domain that you want. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. ----- Este texto proviene de Google Translate, por lo que puede contener errores: He restablecido tu cuenta según lo solicitado. Recibirás un correo electrónico en breve para que puedas seguir los pasos necesarios para recrearla. Al recrear la cuenta, podrás elegir el nuevo dominio formacionvirtual.helioho.st que desees. Realicé una copia de seguridad antes del restablecimiento, así que si necesitas alguno de tus archivos antiguos, puedes descargarla aquí: https://heliohost.org/backup Si no sabes cómo extraer los archivos de la copia de seguridad, consulta nuestra guía aquí: https://wiki.helionet.org/Account_Backups No dudes en contactarnos si necesitas algo más.

This support request is being escalated to our root admins.

This support request is being escalated to our VPS admins.

Looks like your account was moved to a new server on Sept 23 2024, probably because of the server upgrade that happened during that time. I can't see if your account has remote access currently, but server moves will remove the remote access, so I suspect that's what happened here since the "no pg_hba.conf entry for host" error matches the usual indicator that remote access is not enabled. I'm escalating this thread so a root admin can set up the remote access for you.

This user has provided the table names in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503459825491771585

Yes, your VPS domain can be changed in the future. If you decide to purchase your own domain later on, we'd recommend Namecheap since HelioHost has an affiliate agreement with them. You can read more about that in the Wiki here: https://wiki.helionet.org/How_You_Can_Help#Use_Our_Affiliate_Links Once you're ready to purchase the domain, if you want to do it with Namecheap you can click on the banner graphic on the Wiki page, or use the link below so HelioHost gets a bit of commission for the referral. Please note that you may need to disable your adblocker or add the link to your allow list for the link to work: https://heliohost.org/partners/namecheap In the meantime, I've escalated this support request to our VPS admins who can add the free domain for you.

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

Do you want metalost2.helioho.st or another domain? Apologies for not making it clearer that the VPS admins will need to know the full domain you want. Unless for the first time ever someone says "surprise me!" and we'll see how creative they get. 🙂

This support request is being escalated to our root admins who can add the modules and WSGI control for you, and confirm if there's a morty2 pyinfo link set up.

Which free domain would you like? They are offered with helioho.st or heliohost.us endings. Once the domain is added for you, the email authentication settings can be set up by an admin.

Not only have you bumped your own post in this thread (which can delay responses to you since we tend to look for the oldest timestamp first), but you've also posted the same question in another thread here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

This support request is being escalated to our root admins.

User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.

Looks like you also posted this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503013355688820736 Since all helpers are unpaid volunteer staff, it'd be nice to minimise unnecessary duplication of time and work. Where would you prefer to receive a reply?

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/