KazVee

It looks like you also posted a request about this on Discord at: https://discord.com/channels/398197622168616962/398538798994161664/1535618455254999121 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users. Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 2. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account. 3. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. Once payment is received, the storage space increase should happen immediately.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you've already set the nameservers, if after a full 2 hours your site does not load, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

TALT-CCC@heliohost and TALT-CCC@helioho.st are also not valid domains. I guess you mean you want TALT-CCC.helioho.st so I have added this to your account. Please note that it may take up to 2 hours for the domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When asking for addon domains, please make sure to provide the following information up front: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can check our technical documentation Wiki page here for more info on this: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've escalated this thread to Wolstech who can set this up for you.

Logins to the URL you've posted are officially unsupported, and not guaranteed to function. What happens when you try to login at https://heliohost.org/login ?

I've just submit a password request for you now, at 2026-08-02 17:57:54 UTC. Sometimes it can take a few minutes for the email to arrive. It will be coming from no‑reply@heliohost.org and going to your Gmail email address. If you still don't receive it in your inbox or in Spam, please let us know.

Duplicate hosting account confirmed in Discord and suspended. Document root query resolved in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1533523373588615278 Marking this thread as [Solved].

It looks like you also posted a request about this on Discord at: https://discord.com/channels/398197622168616962/398538798994161664/1533167876259844310 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Where would you prefer to receive a reply? For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users. Admin Note: This user says they did not donate for someone else's Tommy account: https://discord.com/channels/398197622168616962/398538798994161664/1533248816596389960 It is interesting that someone the user didn't know used the user's PayPal account from the same IP address as the user to create 2 Tommy accounts, and the user doesn't know anything about this other person who has access to the user's internet connection and the user's PayPal account.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Is the domain you want added developersaalaya.com or .net or .dev or .info or .helioho.st or heliohost.us? Please provide the full TLD. You can find more info here about how to request an additional domain: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've unsuspended your account. It can take up to 2 full hours for it to be completely reinstated. Moodle is unfortunately quite demanding on the server. You can see the results of some load testing we did a while back here: https://wiki.helionet.org/Common_Software_Load You can keep an eye on your account load here: https://heliohost.org/dashboard/load/

I've unsuspended your account. Please remember to turn the water off while you're brushing your teeth disconnect from FTP when you're not transferring files.

All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

This support request is being escalated to our VPS admins.

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Users cannot yet manage domains or subdomains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented. You can read more about the ETAs (and why we cannot offer ETAs) here: https://wiki.helionet.org/ETA In the meantime, a staff member can add any subdomains you need, just let us know which subdomains you want added and under which domain you want them made. You can have up to 10 total domains on your Tommy account (this includes addon domains, subdomains, and aliases (parked domains)). If you need more than 10, you can upgrade your account to our Morty server, where you can have up to 15 domains per account AND the ability to have more than 1 Morty account if you need more than 15 domains. You can read more about the domain limits here: https://wiki.helionet.org/Addon_Domains#Addon_Domains

There are some Email Settings inside Softaculous that you could try adjusting. Once logged into Softaculous, look at the top right side and you should see an Email Settings envelope icon, as the 4th icon from the right in the navbar. All my options are selected by default, so maybe unchecking some of those would do the trick. There may be more settings right inside your WordPress installation that you could check as well, but I can only speculate as I do not use WordPress. Make sure to keep a very close eye on your account load. WordPress is a main cause of users getting their accounts suspended because it's heavy on server load since it's not very well optimized and is a popular target for malicious bots. We recommend that users move away from WordPress entirely. There is more information on how you can try to reduce your account load on our technical documentation Wiki here: https://wiki.helionet.org/WordPress

Handled over Discord: https://discord.com/channels/398197622168616962/398538798994161664/1529139958441574592 Marking this thread as Solved.

Your account has been suspended for High server load: 10007.50 CPU. I've unsuspended you now, please allow some time for the account to fully reinstate. I'll escalate this thread to the root admins who may be able to tell you more about what caused the CPU to increase so much.

It looks like you also posted a request about this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1528833145867075664 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Where would you prefer to receive a reply? For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.