KazVee

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! Sorry that the link didn't work for you, it loads fine for me. What the page explains is the below: On the Morty, Tommy, and Johnny shared hosting accounts, the PHP memory_limit and max_execution_time are intentionally limited to prevent excessive load to all users on the server. If you need these values increased, it's likely you will need a VPS. We offer a range of VPS plans starting at only $4 a month, with storage options from 50 GB to 300 GB, and a 10% discount when you pay for six months upfront. Therefore the PHP memory_limit on Morty cannot be changed, and it's likely you will need a VPS. If you would like to move to a VPS and discuss any options available to move your Morty account balance to your VPS, please let us know. A root admin can advise you further on the financial options possible. Thanks!

Hello! If you are asking for the PHP memory_limit to be changed, please have a look at the information about what PHP config limits can be changed in our technical documentation Wiki on this page: https://wiki.helionet.org/PHP#PHP_Configuration_Limits If you are asking for another type of memory limit to be increased, please can you provide more details about what it is you're asking for? Thanks!

This support request is being escalated to our VPS admins.

Since you have chosen to remove your duplicate account with username clabur19 as confirmed in this thread (https://helionet.org/index/topic/68138-request-add-domain/#findComment-302810), there's no point troubleshooting the account being closed due to violating our terms of service. Please read the Terms of Service to ensure you follow them from this point forward: https://heliohost.org/terms/ If you encounter the error with your other account (username: clab), please open a new request thread. Thanks!

This support request is being escalated to our root admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can add those for you.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Oh, I see. I saw the "Deploying files to hotel.helioho.st" message and since that's the domain that was just added, I thought you'd tried again since the changes without waiting 2 hours. Since there doesn't seem to be a way to stop or reset the git queue, it may be that you'll need to wait for it to timeout. But this is just a guess and I have no idea how long the timeout might take. The nuclear option could be to try an account reset. And then once the account is recreated wait the full 2 hours and try the git integration again. It's up to you if you want to try that. I was able to import your git repo to my own test account so that part seems to be working fine in Plesk.

It looks like you didn't wait a full 2 hours since the domain was added to try to deploy files so it, so that can explain why you got unexpected results. When we add domains, we explain that it may take up to 2 hours for your new domain to fully work. This is because domain changes need an Apache restart, and those happen every 2 hours. I was able to follow the same steps you're using and import and deploy a test repo, so it doesn't look like you're doing anything wrong there.

I've changed the main domain on your account from csierrae1815 to hotel.helioho.st and added the api subdomain. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Once it has been a full 2 hours, the httpdocs folder in your account will relate to the new hotel main domain. If you still run into issues connecting your git repo, please share a screenshot of the settings you're trying in Plesk's 'Create repository' window, so we can investigate this further for you. Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old maindomain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups If you're using Laravel, we recommend using the Plesk Laravel Toolkit, shown directly on the left side menu inside Plesk. We have some more guidance on Laravel on our technical documentation Wiki page at: https://wiki.helionet.org/Laravel that should be useful for you.

Your site loads for me, and has a valid SSL certificate. If you're still having issues, please can you share a screenshot of what's displayed when you check?

This support request is being escalated to our root admins.

Do want a specific new domain and subdomain added, or do you want us to assign some random ones? If you want to decide yourself which domains are added, please provide the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either the-domain-you-want.helioho.st or the-domain-you-want.heliohost.us - If you've purchased a custom domain, specify the TLD (such as the-domain-you-want.com, the-domain-you-want.net, etc.)

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Are you following these steps to restore your account backup? https://wiki.helionet.org/Account_Backups#Restoring_Your_Account_Backup

Hello! I've added both those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please let us know if we can help with anything else. Thanks!

Glad you found what you needed in the backup. Once you've got the domains purchased, please feel free to make a new thread request. This thread is in the Escalated section for the backup question, but any admin can add domains so making a new thread will mean the non-root-admin helpers will probably see it quicker to get it done for you. 🙂 Also I'll add a link for any other forum users who may see this post and want to consider using Namecheap to purchase a domain since we recommend them: https://heliohost.org/partners/ Using the affiliate link to sign up and register your domain will not cost anything extra, but it helps HelioHost earn a bit of commission for the referral. Please note: You may need to disable your ad blocker or add the link to your allowlist, since some adblockers may flag it even though it's safe.

I've escalated this thread for the attention of Wolstech who can set this up for you. Once he's created the account, he will reach out to you with your account credentials.

Looks like you posted here and also emailed to ask for the same thing: https://helionet.org/index/topic/68011-hh741996-re-account-created/ It's the same unpaid volunteer staff (and there aren't that many of us!) who donate our free time to help on the forum and on the support email address, so please do not duplicate our work unnecessarily. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.