KazVee

WSGI Control Access is offered on the Morty server only. You can read more about it here, including how to move your account to Morty: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

I've added that domain to your account for you and removed the one you didn't need anymore. Please note that it may take up to 2 hours for the domain changes to take effect, and the new domain added it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the one we added doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've changed the main domain on your account for you, and added the new subdomains. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

This support request is being escalated to our VPS admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you already changed your nameservers, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Looks good! You could also just use the nameservers if you wanted to, that way if the server IPs ever change, you don't need to change your DNS to the new IPs. The server IPs do not change often, I've only seen this done to mitigate a sudden DDOS attack. It can take 24-48 hours for DNS to propagate (although personally, mine has never taken that long), but when I check your new domain with dnschecker, it looks to have propagated already! For others who may find this post, we have info on how to check that DNS is properly configured in our Wiki here: https://wiki.helionet.org/Namecheap_DNS_Records#Wait_24_-_48_hours_for_DNS_Propagation

Looks like the user determined they wanted an alias, and raised the alias request (which is now escalated for the root admins to action) here: https://helionet.org/index/topic/67281-alias-parked-domain-setup-for-quartosconfortopt/

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our VPS admins.

Users cannot yet add domains on their own, but staff can add domains for you. Please let us know the full domain name you want added, including the top-level domain (TLD). If you're using HelioHost's domains, let us know if you want the helioho.st or heliohost.us ending. If you've purchased a custom domain, make sure you let us know the domain including if it's a .com, .net, etc. You can read more about addon domains here: https://wiki.helionet.org/Addon_Domains

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This request was initially posted in: Home > HelioNet > Contact HelioNet however this is not the correct area for Support requests as it is not actively monitored by staff. I've now moved it to the right place for support: Home > HelioHost > Customer Service Python is enabled by default inside Plesk. You can read more about using Python at HelioHost on our Wiki at: https://wiki.helionet.org/Python_Tutorial Flask is available on the Johnny server for Python 3.12. We offer guidance on using Flask in our Wiki at: https://wiki.helionet.org/Flask#Johnny_server Please note that WSGI uses caching, which means that during the first 2 hours after a site change, you may intermittently see old or new content, depending on which process you get assigned to, until Apache is restarted on the server, which happens every 2 hours or so. For Flask development on the Johnny server, we'd recommend that you develop your Flask app on your home computer and then host the production copy on the server. You can read more about caching here: https://wiki.helionet.org/Flask#WSGI_Uses_Caching If you need to have changes reflected immediately on your deployed website, you could move your account to the Morty server, or purchase a VPS, where you can get WSGI control access set up. You can read more about that here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access The requests and flask-cors modules are already installed on Python 3.12 on the Johnny sever. Because all staff are unpaid volunteers, we ask that you check what modules are already installed first, to prevent asking for ones already available for use. You can see which modules are already installed for Python 3.12 on Johnny here: https://krydos2.heliohost.org/pyinfo/info3.12.py You can read more about the details required when creating a request for additonal modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules I'm escalating this thread to our root admins to consider adding the psycopg2-binary module for you for Python 3.12 on Johnny, since you'll be using Flask.

That domain is your main domain. What domain would you like to have as your new main domain? Please note, if you intend to make one of your existing addon domains your new main domain, an account reset will be required. This is because, in every case when users have switched their main domain with an addon domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. You can read more about that in the Wiki here: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Please let us know how you want to proceed.

On hosting accounts, secure shell access (SSH) is disabled for security reasons. In many cases, SSH is not actually necessary. If you let us know the command you want to run, we can investigate other ways to accomplish the same task without SSH. You can read more about this on our Wiki: https://wiki.helionet.org/FAQ#Can_I_use_SSH? If you absolutely require SSH access, you will need a VPS: https://heliohost.org/vps/

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can help you with this.

This support request is being escalated to our root admins who can set this up for you.

Looks like you also asked this in the Discord support channel so two unpaid volunteers duplicated their time and effort needlessly. https://discord.com/channels/398197622168616962/398538798994161664/1482381552251048057 Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Some helpers are more active in Discord, or the forum, or on the email support inbox. Asking the same question in multiple places can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks!