KazVee

I've unsuspended the momfitness account, please give it a few minutes to get back up and running.

Please find the answer to your query here: https://helionet.org/index/topic/64481-hh418161-create-a-new-domain-name-for-a-laravel-website/#findComment-289983

Your account valkopt has been unsuspended, please give it a few moments to fully reinstate. Please make sure to follow our Terms of Service. Sometimes users make more than 1 account because they don't know they can have up to 10 domains on a single account. Sometimes users make multiple accounts because they don't know they can upgrade their account storage space. If either of these apply to your situation, please let us know and we'd be happy to provide more details, or you can browse our Wiki for more info on addon domains or storage space increases: https://wiki.helionet.org/

Oh, I have that kind of luck sometimes! 😅 I've unblocked your IP again. Even if I did know the failed attempt limit I probably shouldn't share it for security reasons. Please try to connect again, and let us know if you have any more trouble.

Looks like you found the 2nd invite since I see a new account created against the email address used. 🙂 I will mark this as [Solved] but please feel free to create a new support request if we can help with anything else.

Our logs show that the invite was sent at 2025-05-18 02:22:19 UTC, but I assume you've already checked your spam folder for it. I have just deleted the initial invite, and resent one to you now. Please give it a few minutes to arrive. If you still don't see it, even in the spam folder, please let us know and we can investigate further.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I just doublechecked and your WAA page loads fine now. 🙂 If you ever wanted that page to load when someone visits your main website address without needing to have the WAA.php part at the end of the link, you could rename the index.html file to be something else (or delete it if you prefer) and then rename WAA.php to be index.php. Then you could just share your main HelioHost web address, without having to add the WAA.php part on the end, because web servers will always serve files like index.html and index.php first, without needing for visitors to specifically ask for the index page file names.

Your site is indeed on Tommy. This announcement was posted in the Discord news channel like 3 minutes after you created this post and I think it relates to the issue you're seeing: When I check your main site, I see the "Your domain should start working in..." message (which is the IPv6 issue) so I think the fact that you can't view the page at WAA.php is related to this. Tommy accounts are still being repaired currently, but if you check your site (and the WAA.php page specifically) in a little while, it should load as normal for you.

Just following up to make sure you now see Scheduled Tasks back inside your Plesk? The issue was fixed back on May 14 and I see it again in my test account, but please let us know if you're still having any trouble.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can set that up for you. 🙂

I've made that change for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added aacmusic.heliohost.us to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I checked my Tommy account and the Scheduled Tasks option isn't showing up for me either. Thanks for letting us know. 🙂 I've flagged this in the staff channel, and a root admin will update this thread once they've had a chance to look into the issue.

We can try to check if either aacmusic or aacstore are available, but we'll need to know the full addon domain name you want, including the top-level domain (TLD) as well. For the free HelioHost domains, this means we need to know if you want your new domain to end with 'helioho.st' or 'heliohost.us'. Please let us know and we can add the domain for you. We'll try the first option you listed and then if that's not available we'll try the 2nd one and let you know. 🙂 Thanks! Edited to add: You can read more about all the information we need in order to add domains on our Wiki guidance page: https://wiki.helionet.org/Addon_Domains

Glad to hear you've been able to fix the issue! 🙂 Thank you so much for sharing the links that helped you sort it out, if someone else encounters the same issues and searches the forum, that will definitely come in handy! I'll mark this as [Solved] since it all seems to be working for you now, but please let us know if we can help with anything else!

Thanks for confirming which option you wanted. 🙂 I have now changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache As I mentioned earlier, there is a risk of data loss when main domains are changed, so I made a full account backup for you before I made the changes, in case you need any files from the old setup. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Users cannot yet make domain (or subdomain) changes themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented. In the meantime, and admin will be happy to make the changes for you. If you want to change your main domain to something else, just let us know what you want as the new main domain (including if you want the ending to be 'helioho.st' or 'heliohost.us'). We strongly recommend you make a backup first, since the files for your current main domain will be deleted. You can also have up to 10 domains on your account, so if you want to keep the one you have now, you can ask for an addon domain, to get a 2nd domain on your account. Again just make sure to let us know the full domain you want added, including the .st or .us ending for free HelioHost domains, or the full domain name if you have purchased a custom domain with a registrar like Namecheap, for example.

When asking for domain changes, please make sure you let us know if you want to change your main domain (which means the current main domain will be removed) or if you are adding an additional domain (which means you keep your current main domain and also get the new domain added on to your account). Since you can have up to 10 domains on an account, I have gone ahead and added the additonal domain to your account for you. I've added some links there that you can check out if you're not sure what the difference is between a main domain change, or asking for an addon domain. 🙂 Please note that it may take up to 2 hours for the domain change to take effect, and the new domain it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your other account was suspended on May 2 for High Server Load, and suspended again on May 3rd for High Server Load again. Now that your second edenmemory account has been suspended, this makes it your 3rd suspension since you joined HelioHost (under your first account) on Apr 29. In light of 3 suspensions happening in such short order, and the Three Strike Policy, I've escalated your unsuspension request to the root admins for their consideration.

I'm not familar with that software, but there should be more details inside your account error logs that may shed more light on what's gone wrong. Please check our guide here on how to view the error logs on your account: https://wiki.helionet.org/View_Error_Logs If there's something in the logs you're not sure of, please post the logs here as it will help troubleshoot the issue a little more.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache