KazVee

It seems this has been resolved in another thread here: https://helionet.org/index/topic/64513-solved-add-new-domain-to-my-account-carloceli23/ Marking as [Solved]. 🙂 Please create a new thread for any further support requests and we'll be happy to help!

Your betograf.cl domain is not a subdomain of elrincondelaweb.cl. A subdomain of elrincondelaweb.cl would be something like "myawesomesubdomain.elrincondelaweb.cl". Inside Plesk, you will see an httpdocs folder for your elrincondelaweb.cl domain, because that's your main domain. Because of how Plesk works, your files for your 2nd domain of betograf.cl will be inside a folder named "betograf.cl" but this doesn't mean they're in any way related to the main domain. Right now, both domains already have the ability to be managed independently. We can definitely remove the main elrincondelaweb.cl domain for you if you want. The steps we need to take to accomplish this will be: 1) Remove (for now) the betograf.cl addon domain, which will delete the folder for it (and all content) within Plesk. 2) Switch your current main domain of elrincondelaweb.cl to be the new main domain betograf.cl instead. This will delete all the files related to elrincondelaweb.cl completely. 3) You will then have a fresh empty folder in httpdocs to put your files for main domain betograf.cl which you will need to rebuild. Since a main domain change involves data loss, please make sure you create an account backup and downlad the backup to your local machine first. You can read about how to create and download backups of your account here: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup You can read more about what's involved with changing your main domain here: https://wiki.helionet.org/Changing_Your_Main_Domain If you still want to change your main domain to betograf.cl and get rid of elrincondelaweb.cl after you have made your backup, please let us know and we can make the changes for you.

See https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

This support request is being escalated to our VPS admins who will be able to assist you. 🙂

The forum Report button is not to be used to try to get quicker attention on your posts, it is to Report forum infractions. All helpers are unpaid volunteers who donate their time to assist others. Pinging all of us with a false forum Report is disrespectful to our time and spams everyone for no good reason. For support response timelines (SLAs and ETAs), see: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Your query will be dealt with under the other post you created for the same reason. Please ensure you check there for updates: https://helionet.org/index/topic/64524-suspicious-login-detected/#comment-290135 Locking this duplicate request.

We appreciate your attention to the Terms of Service. 🙂 If you had used the Account Move button from the Dashboard (https://heliohost.org/dashboard/move/) your account would have been automatically moved without the risk of having the 2 accounts, but it's no big deal, we can move your account manually. I have cancelled the Tommy invite that was emailed to your .hm email address, and started the account move process now. You will receive an email when the move has been completed. Please also make sure to check your spam folder. Your username (and the email address on your account that you should check for the Account Move confirmation email) will be the same as you had on Johnny. If you want to change your email address to the .hm one, you can do this inside Plesk once the move has finished. Please note that it can take up to an hour for the email change to be reflected inside Plesk, if you do change this info. Since there is a risk of data loss when accounts are moved, I made a full account backup for you before I started the account move process. If you need any old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. 🙂 For future users who may see this thread: For account moves, please check out https://wiki.helionet.org/Moving_Your_Account

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please follow replies to your initial query here: https://helionet.org/index/topic/64508-suspended-oktavaokt/#comment-290090 Locking this duplicate request.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You're welcome! 🙂 A VPS is counted separately from the shared hosting plans. You can only have 1 account on Tommy or Johnny, but as many VPS on top of that as you want.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've unsuspended the momfitness account, please give it a few minutes to get back up and running.

Please find the answer to your query here: https://helionet.org/index/topic/64481-hh418161-create-a-new-domain-name-for-a-laravel-website/#findComment-289983

Your account valkopt has been unsuspended, please give it a few moments to fully reinstate. Please make sure to follow our Terms of Service. Sometimes users make more than 1 account because they don't know they can have up to 10 domains on a single account. Sometimes users make multiple accounts because they don't know they can upgrade their account storage space. If either of these apply to your situation, please let us know and we'd be happy to provide more details, or you can browse our Wiki for more info on addon domains or storage space increases: https://wiki.helionet.org/

Oh, I have that kind of luck sometimes! 😅 I've unblocked your IP again. Even if I did know the failed attempt limit I probably shouldn't share it for security reasons. Please try to connect again, and let us know if you have any more trouble.

Looks like you found the 2nd invite since I see a new account created against the email address used. 🙂 I will mark this as [Solved] but please feel free to create a new support request if we can help with anything else.

Our logs show that the invite was sent at 2025-05-18 02:22:19 UTC, but I assume you've already checked your spam folder for it. I have just deleted the initial invite, and resent one to you now. Please give it a few minutes to arrive. If you still don't see it, even in the spam folder, please let us know and we can investigate further.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I just doublechecked and your WAA page loads fine now. 🙂 If you ever wanted that page to load when someone visits your main website address without needing to have the WAA.php part at the end of the link, you could rename the index.html file to be something else (or delete it if you prefer) and then rename WAA.php to be index.php. Then you could just share your main HelioHost web address, without having to add the WAA.php part on the end, because web servers will always serve files like index.html and index.php first, without needing for visitors to specifically ask for the index page file names.

Your site is indeed on Tommy. This announcement was posted in the Discord news channel like 3 minutes after you created this post and I think it relates to the issue you're seeing: When I check your main site, I see the "Your domain should start working in..." message (which is the IPv6 issue) so I think the fact that you can't view the page at WAA.php is related to this. Tommy accounts are still being repaired currently, but if you check your site (and the WAA.php page specifically) in a little while, it should load as normal for you.

Just following up to make sure you now see Scheduled Tasks back inside your Plesk? The issue was fixed back on May 14 and I see it again in my test account, but please let us know if you're still having any trouble.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can set that up for you. 🙂