KazVee

You've also created a request here: https://helionet.org/index/topic/65534-regarding-domain-add-remove/ Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You're very welcome! 🙂 Please let us know if we can help with anything else!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. If you only want the 1 domain online.helioho.st then please enter that when the account signup form asks you to choose a domain and if it's available, it will become your new main domain. If you want the online domain added as a 2nd domain, please let us know when you've recreated your account, and we can add it as a 2nd domain for you at that point. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our VPS admins.

Could you please confirm which account username you want unsuspended? I don't find an account named "OrionElectronica" and when I search using the email addresses associated with your forum account, no hosting accounts are found. We recommend using the same email address on your forum account as on your hosting account, to make it easier for the unpaid volunteer staff to help users.

You're very welcome! 🙂 Please let us know if we can help with anything else!

Users can verify their own accounts with Google using the HTML file upload method, without needing a root admin to intervene. Please have a look at the Wiki guide here and let us know if it did not work for you: https://wiki.helionet.org/Google_Site_Verification

Your account was indeed suspended for going over your 1000 MB storage limit. You are using 1004.86 MB currently. Sometimes, users keep too many account backups that cause them to exceed the storage limit, and we have a Wiki page with help on how to limit the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk Another cause of excess storage can be not setting up error log rotation, and for help with that, please see here: https://wiki.helionet.org/View_Error_Logs#Limiting_the_Storage_Space_Used_by_Error_Logs If you're unable to delete any files and would prefer to increase your storage limit, you can make a one-time donation. For more information on this, please see: https://wiki.helionet.org/Donations_for_Increased_Storage To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ This process is fully automated, so you do not need to contact an admin to increase your storage space. In the meantime, I'll escalate this thread to a root admin. Usually what happens next is that a root admin will check your account when they have a moment. Typically, they will empty your trash folder and check for obvious ways to reduce your disk usage to see if it can be brought back under the limit. In the meantime, if you can think of any folders that you might want deleted to reclaim some storage space, please let us know.

A root admin can set up the alias for you, I'll escalate this thread to their attention.

Your account is suspended for High Server Usage, specifically using 200.38 GB memory when the limit is 200 GB. Node is one of the top reasons for users getting their accounts suspended, since it uses a lot of server resources. We have a Node.js guidance page in the Wiki here: https://wiki.helionet.org/Node.js and if you use Node, we recommend you structure your app in the same way as the example app in the tutorial. Following this structure will make sure your Node app uses Passenger, to help try to keep the load within the limits allowed on the shared hosting server. I have unsuspended the account now. Please fix the issue quickly or else the same high load is likely to happen, which will lead to the system suspending your account again and there are a limited number of unsuspensions that can take place for the same reason.

This support request is being escalated to our root admins for their consideration, since it seems you weren't entirely certain ("it may have been") what files you were hosting.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account was suspended as it contained Malware. Could you please provide more details on what you were hosting on your site?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You've also created a request here https://helionet.org/index/topic/65418-request-add-domain-taufikhzmyid/ and on Discord https://discord.com/channels/398197622168616962/398538798994161664/1409112538108530688 Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You've already created a request here https://helionet.org/index/topic/65419-request-to-add-and-change-main-domain-to-taufikhzmyid-and-add-new-domain-taufikhzheliohost/ and on Discord https://discord.com/channels/398197622168616962/398538798994161664/1409112538108530688 Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

I've escalated this request for Wolstech's attention who can set up a Lily account for you when he has a moment. He'll reply to this thread when it's all ready to go. 🙂

This was resolved in the Staff channel, marking this thread as [Solved].

Since we've just reset your account as you requested here, it's not possible to troubleshoot this issue as all files are deleted as part of the reset process. Once you have recreated your account after the reset, please let us know if you encounter this problem again. Thanks!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups