KazVee

Krydos can handle this for you, I've escalated your request for his attention.

I have merged your other post into this thread, please do not create multiple posts for the same problem. If your site is not working for you, we recommend you view the error logs using the link you've already been sent. Here is the link again in case you misplaced it: https://wiki.helionet.org/tutorials/plesk/view-error-logs After you check the error logs, it should be more clear to you what the issue is with your site. If you are not sure what an error means, please either 1) provide the error text or 2) take a screenshot of the error, upload it to an image sharing site and send the link to the screenshot. If you try to attach a screenshot when emailing our support address, the attachment will be removed and we won't be able to see it. Or 3) another way would be to login to the forum and make a post using your forum account and share the screenshot that way. Without more information from you, it will be difficult to narrow down the problem to find out why your site is not working for you.

This support request is being escalated to our root admins.

The 'another user with the same username is already logged in' happens to me when I login at the same time from another browser, or when I am logging in a few times and then closing my browser instead of logging out before I login again. Can you try clearing your cache please (https://wiki.helionet.org/misc/clear-your-cache) and using one of the two approved ways of logging in, at either https://heliohost.org/ or https://heliohost.org/login/ and then going into Plesk, to see if the same thing happens? I know that logins are not counted for folks who use the https://johnny.heliohost.org/login_up.php link to sign in, so if you try one of the approved ways to login and the problem continues, we'll be able to narrow down the issue. Could you also let us know how you are connecting (mobile data or WiFi) and which browser(s) you have used to try to login?

OK, so we will not reset your account then if you're fine with the way it is now. 🙂 If you change your mind, or if we can help with anything else, please create a new topic and we'll be happy to help!

@baongoc159 We do a backup as part of the account reset process anyway, but since Krydos has showed you the folder where the wordpress-backups are specifically, I thought maybe you might want to do something directly with that folder before the reset happens? Please let us know when you are ready for the reset, I didn't want to start it yet in case you're in the middle of organizing some files/folders. 🙂

I've unsuspended your account, please give it a few minutes to get back up and running again.

Thank you for the donation! I have escalated this request to our root admins who can verify the transactions and increase your account size. You are using 758.41 MB of disk space (out of the 1000 MB you have right now, until your account is increased). To reset the disk space used, we can reset your entire account if you want, so you can start fresh. If you want us to reset your account, please let us know and we can start that process for you. WordPress is a very common reason for account suspension because of the high server resources it uses. We usually recommend that people use anything except WP, and there are some alternatives listed on this page: https://wiki.helionet.org/misc/wordpress There is also some guidance on what you can do to try to keep the load caused by WP down to avoid account suspension, if you really must use WP. You can keep an eye on your account load here https://heliohost.org/dashboard/load/ and if you become concerned about your account server usage load getting too high, just add a "deny from all" to the bottom of your .htaccess file to take the site offline. Once that's been done, the site should stop generating load practically instantly.

You can absolutely get your paid domain added to your account. Users cannot yet add their own domains but admins can. Just let us know the full domain and if you want it as your new main domain or as an add-on alongside the free heliohost.us one you have now, and we can make the changes for you. You can read more about add-on/subdomains/main domains here: https://wiki.helionet.org/management/main-domain and it explains how the folder layout will work when you have a main and also an add-on domain on an account to keep your files organized between them.

I have deleted your hosting account as requested. I've escalated this support request to our root admins who can delete your forum account. Thank you for using HelioHost

I don't think anyone can guess if this approach would be okay or not, because it depends on your WP plugins/config/load caused by your account, but you can try it if you prefer. Just keep an eye on your account load with the link I've sent and if the load climbs too high, use an .htaccess "deny from all" before it gets so high that it causes another account suspension.

I have deleted your hosting account as requested. I've escalated this support request to our root admins who can delete your forum account. Thank you for using HelioHost

Your account was suspended for High Server Usage: 101.16 GB memory. You seem to be using WordPress, which is a top reason for users to get their account suspended because WP uses a lot of server resources. My first recommendation would be to use anything else but WordPress, but if this is not an option for you, please review our WordPress guidance here to reduce your account load: https://wiki.helionet.org/misc/wordpress You can keep an eye on your account load here https://heliohost.org/dashboard/load/ and if you become concerned about your account server usage load getting too high, just add a "deny from all" to the bottom of your .htaccess file to take the site offline. Once that's been done, the site should stop generating load practically instantly. I have unsuspended your account. Please fix the issue quickly since if no changes are made, your account is likely to get suspended again. If you cannot make changes to your WP configuration, another option would be to look at our VPS plans: https://heliohost.org/vps/

This support request is being escalated to our root admins.

I've added that domain for you. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache You can change your account email address by going to: Login > Plesk > [username] at the top right > Edit profile We also recommend you use the same email on the forum as on your hosting account, so we can easily verify your identity for things like account resets or domain removals. To edit your forum email address: Login to the forum > click on your [username] at the top right > Profile > Account Settings Please let us know if we can help with anything else. 🙂

Hello! Could you please confirm which web browser you're using when you try to login to Plesk? Recently another user got a similar 'Minified React' error and it turned out they were using Ungoogled Chromium, which is not supported. We recommend using one of the supported browsers listed on this page from a Desktop system: https://wiki.helionet.org/common-errors/supported-browsers I can visit your site in Chrome and Edge and I don't get the 'you cannot visit because of HSTS' error, so it's possibly related to browser type.

I'll mark this as [Solved] since the initial issue is resolved, but please make a new thread if you need help with anything else. 🙂

I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Unfortunately your last idea of making folders and pointing nameservers to the specific folder won't work. In the example screenshot, I have `domain.helioho.st` as my main domain, and I added site-A.com and site-B.com domains that I own. So the contents of the `httpdocs` folder is what I want to display at `domain.helioho.st`, and the files for my other 2 websites go in their respective folders. We need to know the complete domain name in order to add a domain to an account. Do the 6 domains you want added all end with `.com`?

You're very welcome! 🙂 This support request is being escalated to our root admins to set up the remote access for you.

I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. Once the account has been recreated, please make a new request to add the domain. (Adding the domain before the reset would just remove it as part of the reset.) I made a backup before the reset, so if you discover you need your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, we have a how-to document in our Wiki here: https://wiki.helionet.org/tutorials/plesk/account-backups

Users cannot yet manage their own subdomains on the shared hosting servers. This functonality is planned, but there is no timescale for when it will be implemented because all HelioHost staff are volunteers who work on the service when they have free time. You can read a little more about ETAs here: https://wiki.helionet.org/hosting/repair-times In the meantime, staff can add sudomains for you. You can read the full details of add-on/subdomain management here (https://wiki.helionet.org/management/parked-addon-and-sub-domains) but the TL;DR is: let us know which subdomains you want added and we can add those for you. 🙂 If domain/subdomain management is really something you want to manage yourself immediately, you could look into our paid VPS plans: https://heliohost.org/vps/ and manage your own DNS from there. (If you wanted to buy your own domain, we recommend using Namecheap since we have an affiliate partnership with them: https://wiki.helionet.org/hosting/what-heliohost-is-not#namecheap)

You were suspended (a 2nd time) for High Server Load: 101.22 GB memory. The drop in the graph is when the suspension happened. As I mentioned on Discord, I unsuspended you and recommend you fix your code quickly since without any changes made, another suspension is very likely. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/ You can review our Suspension Policy here: https://wiki.helionet.org/accounts/suspension-policy z

Hello, we can certainly delete your account for you, but it is possible to connect remotely to a PostgreSQL database, and we can set this up for you if you want. Remote access for PostgreSQL is disabled by default for security reasons and since most users don't want or need it anyway. If you want remote access, please let us know 1) your database name and 2) the database username that you want to have access. We can then ask the root admins to enable remote access, and they'll let you know the connection details to use. Otherwise if you want to go ahead with the account deletion please let us know if you only want your hosting account deleted, or if you also want your forum account deleted too. There may be other reasons behind your wish to cancel, but if the only reason was the lack of current remote access to PostgreSQL, we can change this for you. 🙂

On the list of modules already installed (https://krydos1.heliohost.org/pyinfo/info3.12.py) you can press `Control + F` which will help you run a search for text on the page. Then, you can enter the name of the module you want. When the module name is found on the page, this means it is already installed and should not be requested again. All staff are volunteers so it's respectful of their time and effort to not ask for things that are already installed. dotenv: python-dotenv 1.0.1 is already installed. flask: flask 3.0.3 is already installed requests: requests 2.32.3 is already installed urllib: urllib3 2.2.3 is already installed I will escalate this thread so the root admins can assess the request to add the modules that are not yet on Tommy for Python 3.12: flask_sqlalchemy flask_login flask_wtf wtforms passlib mailjet_rest