KazVee

Node and WordPress are probably the top reasons for account suspensions for high server load. Node apps should be built and structured the same way as the example app in our Node tutorial for the best chance at keeping account load below the permitted sharing hosting limits. This is your 8th suspension for High Server Load. Please review our Three-Strike Policy. I have escalated this thread to a root admin for their consideration.

I've added those domains to your account for you. Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Please let us know if you have any suggestions to make it more obvious that users can only have one account. At the moment, below the server choices on the signup page, users are shown a warning that says, "You may only have one account": Also, the very first line of the Terms of Service, which all users must agree to before creating an account, says, "Each person is allowed to have one account": If you can think of a way we can help users not miss the very first line of the ToS, please let us know. I've been joking for a while now that it needs to be in bold red text that's a giant font size 80px or something... 😄 I have now unsuspended username qzify, please give it a bit for the account to be fully reinstated.

I've added those domains to your account for you. Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domains. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Great, thank you very much!

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

This support request is being escalated to our root admins.

Great news! I will mark this as [Answered] then, but if you're comfortable to share what type of card worked for you (debit, credit, etc.) please let us know so we can suggest it as an option to others in Nepal who may encounter similar problems.

I'm glad the card issues have been resolved! 🙂 To enable us to add a domain for you, please let us know the full domain you would like added. If you're using HelioHost's domains, please include the "helioho.st" or "heliohost.us" ending you want to use. If you've purchased a custom domain, please make sure you include the final ".com" or ".net" or so on. We can then add the domain to your account for you. You can read more info here on how requesting to add domains works: https://wiki.helionet.org/Addon_Domains

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Thank you for your donation! 🙂 You should have received an email confirmation of the thank you gift, and see the additional space in your hhfn account now, but please let us know if you have any issues.

This support request is being escalated to our root admins who can set up SPF, DKIM and DMARC records on the new mineturtle2.helioho.st domain for you.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Once the new main domain is fully working, I'll escalate this same thread so a root admin can setup the SPF, DKIM and DMARC records for you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

You've given us all the info we needed to add a domain for you. 🙂 I've added it now, but please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account has been suspended for breaking our Terms of Service, specifically the very first line that says "Each person is allowed to have one account". Our system detected that you have duplicate accounts, so they have all been suspended under our Duplicate Account policy. Is this the account you wish to keep?

You're very welcome! 🙂

Absolutely, I've added that one now. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you need more domains added, please create a new request in the Customer Service section here: https://helionet.org/index/forum/45-customer-service/ We do try to check all parts of the forum, but it's less likely for support requests to be accidentally missed in the proper section for them. 🙂

I'm not sure what you mean by "return" the hosting, could you please explain? Your hosting account is a free account, so there is nothing to "return" as such. If you mean that you want your hosting account deleted, please confirm and we can delete it for you. You are not able to log in to your account because it has been suspended for breaking our Terms of Service, specifically the very first line that says "Each person is allowed to have one account". Our system detected that you have duplicate accounts, so they have all been suspended under our Duplicate Account policy. Please let us know if you want to proceed with the account deletion, and we can delete your accounts. Or if you decide you want to keep using our hosting, please let us know if hayahsocial2024 is the account you want to keep, and we can unsuspend it so you can login again.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache To view the IPs to use for the A/AAAA records, please login and go to: Plesk > Websites & Domains > [domain name] > and check at the bottom of the page

Since your existing domains end with "helioho.st", I guessed you would want the same and have now added nkportfolio.helioho.st to your account. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the future please make sure you let us know the full domain you want, including the ending. For the free domains, we offer endings of "helioho.st" and "heliohost.us". If you've registered your own domain, we'd need you to tell us if it ends in .com or .net, and so on. You can check here for full details on how to request an addon domain: https://wiki.helionet.org/Addon_Domains

I'm sure your students will have an amazing learning experience! I've sent invites to the latest 4 now, please let us know if you need anything else. 🙂

Invites have been sent for the last batch. Please note there were already existing accounts for: [ email addresses redacted by KazVee ] If the 2 students above have trouble logging into their accounts, please ask them to try password resets with this link: https://heliohost.org/reset/

Your account was suspended for High Server Load: 100.84 GB memory. This is a snapshot of your account load at time of suspension, the cliff where it drops is when the suspension happened. Please see our Suspension Policy page here for the account load limits: https://wiki.helionet.org/Suspension_Policy#High_Server_Usage I have unsuspended your account now, please give it a few minutes to get fully back up and running. If you're not sure what caused the load, if you give us more details about what you were running (Node apps and WordPress often result in high load suspensions, for example), we can try to suggest ways to reduce your load. Please fix the issue quickly to reduce the load your account is causing. If you don't make any changes, it's very likely that the system will suspend your account again. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/