KazVee

This support request is being escalated to our root admins.

Please do not create duplicate threads for the same issue. This issue is already being looked into in this thread: https://helionet.org/index/topic/64155-why-my-account-is-suspended/ We asked you "Are there any circumstances that could explain why you were flagged for having multiple accounts?" and we await your answer. If you've only created 1 account, is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Please reply in the other thread that I have linked above. HelioHost is run by volunteers who contribute their free time and creating duplicate requests for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins for their consideration.

Please let us know what version of Python you are using, 3.9 or 3.12? Here's some more info on the details needed to request additional modules: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

You're very welcome!

No one is born knowing about any of this stuff, and it's easy to get a little confused when things are new. 🙂 To make sure we set things up as you want them, could you please give us a little more info on the below: What do you want to happen when someone goes to the papasenpai.heliohost.us website? If you want them to see the exact same thing as you have on senpai.wtf, because you are using the exact same single set of files for both web addresses, then this means you'd want an alias. If you don't even want to use the web address papasenpai.heliohost.us at all anymore, and you just want people to visit senpai.wtf, then what you'll want us for us to change your main domain (papasenpai.heliohost.us) to be senpai.wtf. In this case, the papasenpai.heliohost.us address will no longer exist, and visitors will get a Site Not Found. You would only have a folder inside Plesk to put files for your senpai.wtf website. Right now, you have papasenpai.heliohost.us as your main domain, and senpai.wtf as your addon domain. If you wanted to, you could leave things like this. (You can have up to 10 domains on an account, so having these 2 is no trouble.) The current setup is that both your sites need their own set of files. So this is good if you want to make 2 completely different sites, but not great if you want visitors to see the exact same thing, since your files would need to be in 2 places (and this is the problem that aliases will solve!) Since you have a custom domain, I feel it's more likely you'd only want to share the senpai.wtf address for your site, so I suspect what you want is a main domain change, but please let us know. Some users (including myself) use the free heliohost domain as a testing site to try new things, and then also have a custom domain as an addon domain, where we keep the pages we want to show off on the web address we share with others, like the setup you have now.

There is a Flask tutorial here which also explains how to request any additional Python modules you may need: https://wiki.helionet.org/Flask I notice you also posted this in Discord an hour later. All helpers are volunteers so asking the same question in 2 places risks duplicate volunteer effort if 2 people give you the same details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Please check out the above links and let us know if you're still having trouble. 🙂

You're very welcome! Please let us know if we can help with anything else! 🙂

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache There is a risk of data loss when main domains are changed, because we need to delete your addon domain (which deletes the folder for it in Plesk) and then add it as your new main domain (which deletes the folder for the old main domain inside Plesk), so I made a full account backup for you before I made the changes, in case you need any old files from the old setup. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I believe this issue is already being handled in another thread: https://helionet.org/index/topic/64137-krydos-python-flask-500-internal-server-error/page/2/#findComment-288899 Please follow the above thread for further progress updates. All staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Creating duplicate requests for help will only risk delays in enabling the volunteer staff to use their free time most efficiently in order to troubleshoot this for you: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. Please see here for details on ETAs on support requests: https://wiki.helionet.org/ETA Sorry for locking this thread as a duplicate, but I'm locking this thread as a duplicate. Thanks for your continued patience. Please follow the original thread linked above for further progress updates.

This support request is being escalated to our root admins who can investigate this further and let you know what's happening.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can look into this more for you. Typically, requests are marked [Solved] by the volunteer staff when they have actioned what was being asked for, so we don't get a case of multiple people picking up the same request. Just because something is marked as Solved doesn't mean we won't keep trying to help you if needed. 🙂 Making a new thread as you have done is great. Sometimes folks go back and update the [Solved] thread, which is okay too since we try to check all new messages, but it's easier for this thread here to stick out as not Solved so it's less likely to be accidentally missed. I don't believe there should be any extra config you'd need to do once the SPF, DKIM, and DMARC have been set up, since I've seen users get a 10/10 grading on the mail-tester report right after it's all been set up. Getting a low score after that point, from the things I've seen, can be down to the user just putting 'test' in the test email or because they're using a domain that's typically associated with abuse (like .xyz or some of the less-trusted ones). But none of those things apply to you, so the root admins can doublecheck what's happening with the records they set up.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can set that up for you.

This support request is being escalated to our root admins who can set that up for you.

I've removed those 2 domains from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the new domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Very glad to hear you're happy with the service! 🙂 I've removed the domains you wanted removed as listed above. You also had a digicard.kerryn.services on there, which I have also now removed, since you made it nice and clear that the only domain you wanted to keep was kerryn.net, which has been left as is. There is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

When requesting a domain to be added, please make sure to specify if you want an ending of 'helioho.st' or 'heliohost.us' for it, just to avoid us guessing wrong. In your case, since your existing main domain ends 'helioho.st', I took a guess that you'd want the same for this new one and added that, but please let me know if it's not what you wanted and we can change it. If you ever forget what details we need to know when adding a domain, please check out our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains The new domain added may take up to 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I don't typically share account usernames of other account holders. Is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Usually we just unsuspend the account the user confirms they want to keep, and leave the other account suspended. Then if the other account holder contacts us we'll investigate further. I've unsuspended the bintrestreeterm account now, please give it a few moments to get back up and running again.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is bintrestreeterm the account you wish to keep?

You should be able to send the donation from your PayPal account. Please make sure you are using this link, for account moves: https://heliohost.org/dashboard/move/ After you click on the Tommy tile, you should see a blue PayPal button and a black Debit or Credit Card button. Just choose the blue PayPal button, and a popup window will come up asking you to Pay with PayPal, and login to your PayPal account. If you still have trouble, please let us know what browser you are using, and what error message you are getting. If you share a screenshot that is in a different language than English, please include a translation of any messages so we can best assist you further.