KazVee

Glad you sorted it out, I'll mark this request as [Answered]. For other forum users who see this post: We offer information on how to connect with FileZilla in our technical documentation at: https://wiki.helionet.org/Uploading_Files For most support requests, a quick search on the main page of the Wiki should offer some guidance: https://wiki.helionet.org/

The error message you posted says: "You can also get a detailed report to appear directly on this page, but for security reasons it is only provided if Phusion Passenger is run with environment set to development and/or with the friendly error pages option set to on." So if you want a detailed report to appear, then you need to set the environment to development. Since this is the second time you've been impatient about the unpaid volunteer staff not being able to help you immediately, I'd recommend you make use of the technical documentation in our Wiki: https://wiki.helionet.org There is a search function and detailed information on how to use Node on the shared hosting servers. It's unreasonable to expect any of us to drop everything at our paying jobs or school classes because you're not patient enough to wait for someone to be available to assist you, for free, in our spare time.

We offer 2 different free domains, ending "helioho.st" and "heliohost.us". Since you already have alperugurcan.helioho.st as your main domain, we could add alperugurcan.heliohost.us as an addon domain for you. Would that work?

Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to. All staff are real humans. We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language. All those human staff members are unpaid volunteers who assist here in their free time. They have responsibilities outside of HelioHost such as a full time job. They are not always online to read forum posts. In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.

Capitalization doesn't matter for domains, so the two you provided (foxik.helioho.st or Foxik.helioho.st) are the same. I've now added it to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hallo! The heliohost.org subdomains are not available, the choices are helioho.st or heliohost.us. Since your current main domain ends with helioho.st, I've created the new one with the same ending, and I've now added ulwu.helioho.st to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Schönen Tag noch! ?

This support request is being escalated to our root admins.

You have created ticket numbers #688368, #270695, and #652152 for the same issue. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

You have created ticket numbers #652152, #688368, and #270695 for the same issue. All helpers are unpaid volunteers who donate their time because they enjoy helping users. It is not enjoyable or fun for them when someone spams the support inbox with 3 emails in less than a minute for the exact same issue. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! Domains like "helio.st" are not available in our free domains. I've guessed that you meant "familybudget.helioho.st" and added that one. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I also removed the familiybudget and api.familiybudget subdomains as requested. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the subdomains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Could you please provide the PayPal Transaction IDs for the 2 payments you sent, so this can be investigated further? You can find more information here about the steps for adding funds to your Morty account balance: https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account Thank you!

When accounts are suspended, their websites are replaced with a message advising of the reason for suspension. For example, when I check your sites, I see: More specifically, it looks like your account was suspended for high CPU load: 10070.80 CPU coming from systemd - sftp. I have unsuspended your account now, please allow it some time to get back up again. You can keep an eye on your account load in the dashboard at: https://heliohost.org/dashboard/load/

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! When you ask for Python modules to be installed, please always provide the version of Python you're using up front. All module installation requests should always contain all the following details: 1. Your account username. 2. Your server. 3. The version of Python you're using. 4. The module(s) you need, including any specific version numbers. 5. We also ask that users look search on the list of modules to see if what they want is already available. You can read more information about how to ask for Python modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules All staff are unpaid volunteers who donate their free time to help users. It'd be better to provide the required information up front, instead of hoping someone will spend time digging through 34 or so messages in a long email chain to find where you confirmed you were using Python 3.12 almost a month and about 27 messages ago. On March 7 you advised you were using Python 3.12. Have you switched to Python 3.9 since then? If you're still using Python 3.12, is there a reason you need the older reportlab version 4.2.2, when reportlab 4.4.4 is already available on Morty? You can see a list of installed modules for Python 3.12 on Morty here: https://krydos3.heliohost.org/pyinfo/info3.12.py Thanks!

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can verify the transaction and add the funds for you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

No problem, please let us know (by making a new thread) if we can help with anything else. ?

It looks like sonanella.com is already your main domain. You have another addon domain as well. Are you asking to swap the main domain (which will have its files in the httpdocs folder) and the addon domain (which gets its files in a folder with the same name as the addon domain), or what is it that you're trying to accomplish exactly please? We can swap the domains, but it will require an account reset first, so your entire account doesn't break. Please have look at the implications of a main domain/addon domain swap, and let us know when you're ready for the account reset: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media. There was a fundraiser last year, and for donations of USD $35 or more, donors were able to sign up to be beta testers on the new server that will have Java once it's ready. I have asked in the Staff channel if this would still be open to you, in case that'd be another option for you. We'll update this thread if we can still take donations from Java beta testers.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache