KazVee

This was resolved here: https://helionet.org/index/topic/64726-hh823366-re-morty-account/ Marking this thread [Solved].

Thanks for confirming, I have unsuspended Brayan2005 now.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. As you've already pointed it to the HelioHost nameservers, there's nothing else you need to do. 🙂 If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support You were already answered here: https://helionet.org/index/topic/64729-suspended-account/#findComment-290900

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is Brayan2005 the account you wish to keep?

I've added znight.work.gd to your account. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you need a subdomain added, please let us know the subdomain. You can have a maximum of 10 domains/subdomains/aliases on your account. For your VPS question 1, I'm not familar with those apps, so I've escalated this thread to our VPS Admins who can probably advise you better. 🙂 For your VPS question 2: Popular free control panels are Hestia and KeyHelp, most people seem to go with Hestia and it has a one-click installer for WordPress, if WP matters to you. They need to be installed on a brand new VPS, so once you purchase the VPS you can either install one of them yourself, or just let us know which one you want installed as part of your initial VPS purchase and setup.

This support request is being escalated to our root admins who'll be able to verify that transaction for you. 🙂

This support request is being escalated to our VPS admins.

You have already asked this question twice, once by email and the second time here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please check your original forum thread for updates: https://helionet.org/index/topic/64677-database-connection-not-working-first-time-using-the-forum/

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please let us know the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains Once we know the full domain including TLD, we can make the changes for you. Thanks!

This support request is being escalated to our root admins, they'll be able to set up the alias for you. 🙂

You're welcome! Please let us know (in a new request thread) if we can help with anything else. 🙂

I've just noticed you've tried to create a Morty account, and if you used the same email address as on your Tommy account, the account creation would not work (which is what I guess you meant when you got an error). I see you've now re-created a Tommy account with the username you wanted. I've flagged the Morty account creation in our staff channel in case that needs root admin attention. Are you trying to have 1 account on Tommy, and a 2nd account on Morty (which is permitted)? Or did you only want to have 1 account on Morty? Please let us know and we can change things as needed for you.

The only way to change your HelioHost account username is with an account reset. I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. When you recreate the account, you will be able to create a new username if the one you want is available. You will then be asked to choose a domain name, and this can be different than your username, if you want. If your requested domain is available, it will be added to your account. Because resetting an account is destructive, I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Quick update to the above: Adding the domain as an add-on is not destructive, so I've gone ahead and added it since there's a 50/50 chance that's what you want done here. 🎲 Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar.To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you meant that you wanted to get rid of the free heliohost.us domain and only have your custom .es domain as the only one on the account, please let us know. We can then change your main domain for you. Thanks!

Domain add was done via Discord: https://discord.com/channels/398197622168616962/398538798994161664/1381317538574630912 Closing this as [Solved].

User has also requested the domain add in Discord. I've re-sent them the reminder from yesterday about ETAs and that creating duplicate requests across Discord / the forum can cause delays.

@filmdizizle Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others, and some helpers are more active on certain platforms than others. Posting the same question across multiple platforms (like Discord, this forum, or email) can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks! 🙂

Hello! Adding a domain as an addon domain wouldn't delete your existing content. Because you mentioned it's OK to delete what you already have on there, do you maybe mean you want to change your main domain, so the new .es domain you have is the only domain on your account? You can also keep your existing free heliohost.us domain and have the new .es one added, it's up to you. I just want to make sure we set things up as you want them. Please let us know and we can make the changes. 🙂

Looks like this was already asked and answered here: https://helionet.org/index/topic/64606-solved-adding-of-domain/ @Tina golden Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Marking this one as [Solved]

In order for a domain to be added to an account, you need to provide the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains I have guessed and added beatricemaltipoo.helioho.st for you. If this is not what you wanted, please make sure you provide the full domain name including TLD next time. All helpers are volunteers, and it's nice if we don't need to waste time asking for information that should be provided up front as part of the original request. Thanks!

This support request is being escalated to our VPS admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account was suspended for High server load: using 200.52 GB memory when the daily limit is 200 GB. Whatever you were running caused too much load. Things like Node and WordPress are the top reasons for account suspension. If you're not sure what caused the load, if you let us know more about what you're running, we can try to suggest ways to keep your memory load down. We recommend you keep an eye on your account load numbers on the load page within your dashboard. I have unsuspended the account now. Please fix the issue quickly since if you make no code changes, another suspension is likely, and there is a Three-Strike Policy in place for repeated infractions of the Suspension Policy. Also, please please please always keep backups of your important files, both at HelioHost and everywhere else. We have seen a lot of users learn the hard way about not keeping backups, and I know from experience how upsetting it can be to lose all your hard work. We strongly recommend that you make regular backups inside Plesk and then download the backup to your local machine. We have info in our Wiki about making Account Backups that you can follow.