KazVee

This support request is being escalated to our VPS admins.

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Glad you resolved your issue, marking this thread as [Solved].

Could you please confirm: That you have already created a 'flask.wsgi' file. That you understand that WSGI Control Access uses at a minimum 260 GB memory per day and your bill will probably be about $1.91 or more per month. Once we have this confirmation, we can escalate to a root admin to enable this for you. Please see here for all the details needed for efficient progression of a WSGI Control Access enablement request: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello, hope you're doing well! ? I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You posted a request 4 minutes later in the correct forum section, please see here for updates: https://helionet.org/index/topic/67339-request-to-set-shawonpro-as-main-domain/ For guidance on where and how to ask for help from HelioHost Support Staff, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Locking this thread.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

WSGI Control Access is offered on the Morty server only. You can read more about it here, including how to move your account to Morty: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

I've added that domain to your account for you and removed the one you didn't need anymore. Please note that it may take up to 2 hours for the domain changes to take effect, and the new domain added it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the one we added doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I see the signup attempts from that email address. If you've already made a donation for Tommy, please send us the PayPal Donation ID number, which should be in the email you received from PayPal. A root admin can then check the transaction ID and if confirmed, manually send you an invite. Thanks!

Your account was suspended for causing High server load. 10008.70 CPU. Looks like you use WordPress, which is one of the top reasons for account suspensions, even if it is a new install with no traffic. The impact on shared server resources can be so severe that we've created a dedicated page in our Wiki to explain to users how WordPress can lead to account suspensions: https://wiki.helionet.org/WordPress We recommend using anything except WordPress, and we offer some alternatives in the link above. If you cannot move away from WP, the page also includes some ways you can try to reduce the load caused by your account. Please keep an eye on your account load here: https://heliohost.org/dashboard/load/ If at any point you become concerned about your account server usage load getting you suspended, you can add "deny from all" to the bottom of your .htaccess file. This will take the site offline (visitors will get a `Forbidden` message) and the site should stop generating load practically instantly. Once you have fixed your code, please remember to update the `.htaccess` file to remove the "deny from all" rule. I have unsuspended your account, please fix the issue quickly since with no code changes, another suspension for causing high server load is likely.

I've changed the main domain on your account for you, and added the new subdomains. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

This support request is being escalated to our VPS admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you already changed your nameservers, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Looks good! You could also just use the nameservers if you wanted to, that way if the server IPs ever change, you don't need to change your DNS to the new IPs. The server IPs do not change often, I've only seen this done to mitigate a sudden DDOS attack. It can take 24-48 hours for DNS to propagate (although personally, mine has never taken that long), but when I check your new domain with dnschecker, it looks to have propagated already! For others who may find this post, we have info on how to check that DNS is properly configured in our Wiki here: https://wiki.helionet.org/Namecheap_DNS_Records#Wait_24_-_48_hours_for_DNS_Propagation

Looks like the user determined they wanted an alias, and raised the alias request (which is now escalated for the root admins to action) here: https://helionet.org/index/topic/67281-alias-parked-domain-setup-for-quartosconfortopt/

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache