KazVee

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Do you want ITEBWP401S25HW.helioho.st or ITEBWP401S25HW.heliohost.us, or is it a .com or a .net? When requesting domains, please provide the following information: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can see a reminder of all the information needed in our technical documentation Wiki on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Those domains have been added for you. Please note, they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who can fix the DNS.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who can set up remote access.

This support request is being escalated to our root admins who can fix the DNS issue for you.

This support request is being escalated to our root admins who can fix the DNS issue.

I've now removed the butangfindr domain from your account as requested.

As it's been over a week, I will go ahead and mark this request as [Solved] so it's clear to all unpaid volunteer staff which user requests are still pending. If you decide to proceed with the account reset, please let us know in a new support request thread that you want the addon domain to be your new main domain, and that you're ready for the required account reset to accomplish this. Thanks!

I've added laptoprecordsmanager.helioho.st to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache For the remote access part of your request, please can you confirm which database user name you want to have remote access? For remote access, our root admins need to know your hosting account username, database name, and the database user name you want to have access. - Hosting account username: dipeshshrestha - Database name: lrmdatabase - Database user name you want to have remote access: Please confirm? You can find the details required by the admins in our technical documentation Wiki here: https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error#How_to_Request_Remote_Access_to_PostgreSQL

This support request is being escalated to our root admins who can fix the DNS.

The root admins will reply in here once it's been fixed. As you can read in the News section here (https://helionet.org/index/topic/67623-when-servers-explode/) there have been server problems recently, but for these DNS issues, they are trying to action them as quick as they can.

The unpaid volunteer staff try to help as quickly as possible. However we donate time here outside of our other responsibilities like paid work, school, family, etc so our free time can vary.

What is the TLD of the domain you want added, .com, .net? You can add your own database inside Plesk for the domain once it's been created.

This support request is being escalated to our root admins who can fix the DNS for you.

This support request is being escalated to our root admins who can resolve the DNS issue for you.

This support request is being escalated to our root admins who can fix the DNS issue for you.

We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.

I replied in Discord but in case you check the forum more often: I've unsuspended your account now. Thank you for mentioning the cross-post, it really makes it so much easier for staff when we know something's been double posted. 🙂

Looks like the DNS records are missing due to the maintenance. Escalating to our root admins who can resolve this for you.

Yes, that would solve the problem but there's also a couple of free ways to solve this (options 2 and 3). It depends what you prefer: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.