KazVee

As it's been over a week, I will go ahead and mark this request as [Solved] so it's clear to all unpaid volunteer staff which user requests are still pending. If you decide to proceed with the account reset, please let us know in a new support request thread that you want the addon domain to be your new main domain, and that you're ready for the required account reset to accomplish this. Thanks!

I've added laptoprecordsmanager.helioho.st to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache For the remote access part of your request, please can you confirm which database user name you want to have remote access? For remote access, our root admins need to know your hosting account username, database name, and the database user name you want to have access. - Hosting account username: dipeshshrestha - Database name: lrmdatabase - Database user name you want to have remote access: Please confirm? You can find the details required by the admins in our technical documentation Wiki here: https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error#How_to_Request_Remote_Access_to_PostgreSQL

This support request is being escalated to our root admins who can fix the DNS.

The root admins will reply in here once it's been fixed. As you can read in the News section here (https://helionet.org/index/topic/67623-when-servers-explode/) there have been server problems recently, but for these DNS issues, they are trying to action them as quick as they can.

The unpaid volunteer staff try to help as quickly as possible. However we donate time here outside of our other responsibilities like paid work, school, family, etc so our free time can vary.

What is the TLD of the domain you want added, .com, .net? You can add your own database inside Plesk for the domain once it's been created.

This support request is being escalated to our root admins who can fix the DNS for you.

This support request is being escalated to our root admins who can resolve the DNS issue for you.

This support request is being escalated to our root admins who can fix the DNS issue for you.

We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.

I replied in Discord but in case you check the forum more often: I've unsuspended your account now. Thank you for mentioning the cross-post, it really makes it so much easier for staff when we know something's been double posted. 🙂

Looks like the DNS records are missing due to the maintenance. Escalating to our root admins who can resolve this for you.

Yes, that would solve the problem but there's also a couple of free ways to solve this (options 2 and 3). It depends what you prefer: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.

I had an issue trying to add the domain, probably related to the repairs/maintenance that's still ongoing. Just thought I'd reply so you know your post wasn't missed. I'll try again later to add your domain, unless another member of staff does it first. We'll update this thread again once it's been done. Sorry for the delay and thanks for your patience.

I've added that domain for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address, which you can see inside Plesk. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache.

Since the forum has been restored from backup, 1 day of forum posts were lost, including the reply to this post. I remember checking your site and it loaded for me, and it still loads fine now. But if you still have trouble, please clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache and let us know.

Since the forum has been restored from backup, 1 day of forum posts were lost, including the reply to this post. I checked the logs and your Morty balance was indeed increased on 2026-04-29 16:15:49 and you should see that reflected in your account.

This support request is being escalated to our root admins.

I've removed the crm domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the demo subdomain. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

When asking for a domain to be added, please make sure to provide the full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) Since your current main domain is one of the free HelioHost domains ending heliohost.us, I guessed that you meant you wanted butangfindr.heliohost.us added, and I have now added this to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If this is not the domain you wanted added, please confirm the full domain including TLD. You can find more details on how to request addon domains, and all the details that should be included in your request, in our technical documentation Wiki site on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Yeah, it's not possible to just name a random domain name that you don't own and have it work. If this was possible, I'd own google.com by now and it'd just have a bunch of raccoon photos on the website. If you want a custom domain name, you will need to purchase it from a domain registrar. HelioHost has an affiliate agreement with Namecheap, so if you're in the market for a new domain we highly recommend purchasing it from them: https://wiki.helionet.org/What_HelioHost_is_Not#Namecheap If you want a free HelioHost domain, there was information about this in the Wiki link provided to you in my last post.If the link did not work for you when you clicked on it, please let me know what error message you received, so we can investigate this further: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? To get a free domain name, please provide: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): To use a free HelioHost's domain, specify either helioho.st or heliohost.us

Please note that all posts should be in English since the support staff is fluent in English: https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? La plupart des membres du personnel bénévole non rémunéré parlent anglais. Veuillez noter que vous pouvez lire la documentation technique sur notre Wiki et la traduire pour obtenir plus d’informations sur les domaines gratuits (se terminant par helioho.st et heliohost.us) qui sont offerts, ainsi que sur la manière d’en faire la demande: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Des questions posées dans une langue autre que l’anglais peuvent causer des délais dans le traitement de votre demande. Most of our unpaid volunteer staff speak English. Please note that you can read and translate the technical documentation on our Wiki for more information about the free domains (ending in helioho.st and heliohost.us) that are offered, as well as how to apply for them, at the link above. Asking questions in a language other than English can cause delays in assisting you.