KazVee

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. In the new ticket, please make sure to explain why the multiple accounts you say you didn't create all have very similar usernames. Thanks!

I am not a "Sir" however I am a "Closing this thread due to inactivity since there has been no response in this thread for over a week". If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The OP hasn't replied in over 2 weeks so I'll mark this thread as Inactive. @akbaig, if you're still having issues connecting to your DB, please let us know by raising a new support ticket. Thanks!

I've just checked the mjsbakery site and it loads. I'll close this thread since the OP hasn't replied in over 2 weeks. If the website still doesn't load after clearing your cache (https://wiki.helionet.org/Clear_Your_Cache), please let us know by raising a new support ticket. Thanks!

An account reset will wipe the entire account, and reset it back to the defaults as if it was a brand new account. We cannot exclude a database from an account reset. If you want your account wiped, please make a backup of your database and any other files you will need. Make sure you download the backup to your local machine, don't just leave it in Plesk since it'll get wiped from there during the reset. You can find more information about how to create and download an account backup in our technical documentation Wiki here: https://wiki.helionet.org/Account_Backups Please let us know once you've made and downloaded your backup, so we can start the reset process for you.

This support request is being escalated to our root admins.

Please note, due to current issues with the Johnny server, we cannot currently make any of the above domain changes. You can read more about it in the News section here: https://helionet.org/index/topic/67733-when-it-rains-it-pours Thanks for your patience and apologies for the inconvenience.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who have the DNS magic. 🙂

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Do you want ITEBWP401S25HW.helioho.st or ITEBWP401S25HW.heliohost.us, or is it a .com or a .net? When requesting domains, please provide the following information: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can see a reminder of all the information needed in our technical documentation Wiki on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Those domains have been added for you. Please note, they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who can fix the DNS.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who can set up remote access.