KazVee

This support request is being escalated to our root admins for their consideration.

You're not the only person experiencing these 503 error issues lately, it's an issue that's been reported by several users and is currently being investigated. Please see the recent News post here for more info: https://helionet.org/index/topic/64305-503-errors/ Further updates, as they are available, will be posted in the same news thread I've linked. Since the news post came out after you created this support request, I wanted to make sure you didn't miss it, and spend more time trying to change your code to resolve the issue, when the problem unfortunately seems wider-reaching than anything specific to your account or your code.

Markdown version 3.7 is already installed on Johnny's Python 3.12. If you need a different version of it, please specify the version you need installed, so the root admins can consider the request. Asking for modules already installed can delay your request so please make sure you've checked the list of modules already installed, and only ask for ones that are either not found when you do a search with Ctrl + F on the page, or ones for which you need a different version for. Many thanks! 🙂

Thank you so much for updating this thread to let us know the issue seems resolved! 🙂 For other users who find this post, please be more like this person! ⬆️ And here is a longer explanation of why we love to see this! 😄

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them? Bumping a thread without answering a request for more information will not speed up replies to you.

Your account was suspended for High Server Usage due to using 200.28 GB memory when the daily limit is 200 GB. I have unsuspended the account now, please give it a few moments to get back up and running. Please fix the issue quickly since if there are no code changes made, it's very likely the system will suspend your account again. If you're not sure how to reduce your account load, let us know more about what apps / programming language you're using and we can offer tips to try to keep the load down. For example, WordPress and Node are among the top reasons for accounts to be suspended.

You're welcome! 🙂 This support request is being escalated to our root admins for their consideration.

Please let us know what version of Python you need the module installed for: 3.9 or 3.12? We have a page in the Wiki that explains the details we need to consider requests for additional modules, if you need to ask for others in the future. 🙂 It also has links to see all the modules already installed on the server that are available to use: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

All HelioHost staff are volunteers who help out in their spare time. In order to be mindful of their time, please make sure you check the list of modules already installed on your server before asking for modules, to make sure you are not asking for things that are already installed. For example, you have asked for numpy and pandas, both of which are already available on both Python 3.9 and Python 3.12 on the Tommy server that you're on. If you need a different version of these than the ones already installed, please provide this information as part of your request. Please take a moment to review the list of modules already installed against your request list. You can use Control + F to search for the module names on the page. Once you've doublechecked you are not asking for other modules that already exist on the server for the version of Python you're using, please let us know, and be sure to also confirm which version of Python you need them for. Thanks very much! 🙂

This support request is being escalated to our root admins who can look into this further for you.

This support request is being escalated to our root admins who can set that up for you.

Some other web hosts offer a deliberately bad free account experience just to make it seem like users have no choice but to move to a paid service, I've experienced this myself over the years with other hosting providers. But HelioHost absolutely does not do that to people. Some of our users have had their free accounts for many years and never felt the need to move to the paid service because the free server (Johnny) works well for them. Although the Tommy server (that you're on) is not the very best server available (the best one is Morty), there's no reason the hosting account should be giving you 503 errors repeatedly or getting a very slow database connection all the time. First, I'd recommend checking the error logs for your site since they'll often provide more information on what caused the error. You can view the error logs by following the steps here: https://wiki.helionet.org/View_Error_Logs After you check the error logs, it should be more clear to you what the issue is with your site. If you are not sure what an error means, please either: 1) Provide the complete error message text or 2) Take a screenshot of the error, upload it to your post. All technical support is done by volunteers. We'll be happy to try to help you narrow down the problem once we have more information about what you're trying to do and the error messages you're getting in the error logs. Also please let us know more about what you're trying to run, such as the programming language and the database type you're using. These details and the info from the error logs should help to narrow down the issues you're experiencing.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

Please do not create duplicate threads for the same issue. This issue is already being looked into in this thread: https://helionet.org/index/topic/64155-why-my-account-is-suspended/ We asked you "Are there any circumstances that could explain why you were flagged for having multiple accounts?" and we await your answer. If you've only created 1 account, is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Please reply in the other thread that I have linked above. HelioHost is run by volunteers who contribute their free time and creating duplicate requests for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins for their consideration.

Please let us know what version of Python you are using, 3.9 or 3.12? Here's some more info on the details needed to request additional modules: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

You're very welcome!

No one is born knowing about any of this stuff, and it's easy to get a little confused when things are new. 🙂 To make sure we set things up as you want them, could you please give us a little more info on the below: What do you want to happen when someone goes to the papasenpai.heliohost.us website? If you want them to see the exact same thing as you have on senpai.wtf, because you are using the exact same single set of files for both web addresses, then this means you'd want an alias. If you don't even want to use the web address papasenpai.heliohost.us at all anymore, and you just want people to visit senpai.wtf, then what you'll want us for us to change your main domain (papasenpai.heliohost.us) to be senpai.wtf. In this case, the papasenpai.heliohost.us address will no longer exist, and visitors will get a Site Not Found. You would only have a folder inside Plesk to put files for your senpai.wtf website. Right now, you have papasenpai.heliohost.us as your main domain, and senpai.wtf as your addon domain. If you wanted to, you could leave things like this. (You can have up to 10 domains on an account, so having these 2 is no trouble.) The current setup is that both your sites need their own set of files. So this is good if you want to make 2 completely different sites, but not great if you want visitors to see the exact same thing, since your files would need to be in 2 places (and this is the problem that aliases will solve!) Since you have a custom domain, I feel it's more likely you'd only want to share the senpai.wtf address for your site, so I suspect what you want is a main domain change, but please let us know. Some users (including myself) use the free heliohost domain as a testing site to try new things, and then also have a custom domain as an addon domain, where we keep the pages we want to show off on the web address we share with others, like the setup you have now.

There is a Flask tutorial here which also explains how to request any additional Python modules you may need: https://wiki.helionet.org/Flask I notice you also posted this in Discord an hour later. All helpers are volunteers so asking the same question in 2 places risks duplicate volunteer effort if 2 people give you the same details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Please check out the above links and let us know if you're still having trouble. 🙂

You're very welcome! Please let us know if we can help with anything else! 🙂

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache There is a risk of data loss when main domains are changed, because we need to delete your addon domain (which deletes the folder for it in Plesk) and then add it as your new main domain (which deletes the folder for the old main domain inside Plesk), so I made a full account backup for you before I made the changes, in case you need any old files from the old setup. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache