KazVee

Which free domain would you like? They are offered with helioho.st or heliohost.us endings. Once the domain is added for you, the email authentication settings can be set up by an admin.

I've added the vve.net domain to your account in the meantime. Once you've pointed your DNS, it should take effect after the next Apache reset which is set to begin in about 50 minutes.

Not only have you bumped your own post in this thread (which can delay responses to you since we tend to look for the oldest timestamp first), but you've also posted the same question in another thread here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Hello! You should be able to delete your Morty account yourself by going to: https://heliohost.org/dashboard/delete/ If you encounter an issue while trying to delete your Morty account yourself, we can do it for you. To proceed with an admin-assisted account deletion, please let us know if: 1) you want your files deleted, or if 2) you'd rather just archive the account. If you choose to archive it, you can come back months or years later and restore your files back the way they were. If you delete the account the files are completely removed from our server. Thanks!

I've flagged your question about the date of the backup in the staff channel. I don't have full system access or visibility of all the server files, but Krydos does. He's got a lot on his plate right now, but he'll reply in this thread with his findings when he can.

This support request is being escalated to our root admins.

It looks like the last backup HelioHost staff made was indeed on Jan 28 2026, as part of what we try to do before deleting domains from your account. If you created a backup more recently than that, and downloaded it to your local machine, you can use your own backup instead. To restore the backup, you would need to extract the data from the tzst files, and then re-upload the data to the relevant folders inside your account. Unfortunately there isn't a way to provide the tzst to Plesk and have it know where to put everything. There are a few ways you can extract the file, depending on if you use Linux, Windows. We offer some more guidance and screenshots here: https://wiki.helionet.org/Account_Backups but let us know if you get stuck on anything.

User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.

Account names can't be duplicated across servers. If you move back to Johnny once the server is fixed, you'll have your old username waiting for you. Or, if you prefer to stay on Morty and have your old username, that's something we can help with. It is a bit pointless since no one sees your username except you and staff, but personally I can understand having a preference even if no one else sees it. 🙂 To change account names, it'd involve an account reset on Morty (once your old Johnny account is removed to free up the username). I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the new domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache For the details needed to use FTP, please have a look at this page in our technical documentation which contains the port/protocol/etc. you'll need: https://wiki.helionet.org/Uploading_Files

Looks like you also posted this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503013355688820736 Since all helpers are unpaid volunteer staff, it'd be nice to minimise unnecessary duplication of time and work. Where would you prefer to receive a reply?

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our VPS admins.

This support request is being escalated to our root admins.

We didn't do anything on our side, so you must have fixed it accidentally. 🙂 I'll mark this as Solved but let us know (by starting a new thread) if you need help with anything else!

Johnny server has problems and is being worked on. Please see the News post here for more details: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

This support request is being escalated to our root admins who can fix the DNS.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.