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Found 17 results

  1. HelioHost Username: jaguerra27 Server: Tommy Main domain: jaguerra27.helioho.st Today I tried to access to plex using my heliohost account (jaguerra27) and I received the notice that my account has been suspended, with no mail notificacion or hay other advise. I think it was a wrong suspenssion, because I only store a database and trying to deploy a NodeJS application, with no success, so I desist and I am only using the database. If the suspenssion is legit, at least allow me to enter to the database to made a dump, or send me to my mail if it is not possible to access, beause I have only saved the account for a read-only access to the database, the admin account is inside Plex, and I cannot enter to get it. Thank you very much.
  2. Dear HelioHost Support Team, I hope this message finds you well. I recently attempted to log into my Tommy account (username: live7day, linked to the email admin@live7day.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended. I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required. Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance. Best regards, live7day
  3. im quite surprised and im looking for the reason why my site using so much memory while it node.js were disabled, when i checked how much memory used it was quite late to do something so can im please being unsuspended?
  4. I request that the account be unsuspended, as I did not understand the reason for its suspension. I am working on a Laravel project and there has possibly been an increase in transactions.
  5. why my account is suspended
  6. Hi, I don't think I violated any terms of use. But anyway, my account was suspended while I was developing and finishing my site. My site is designed to generate links for personal use, does it not allowed?
  7. Hello, My account got suspended again, more or less as a consequence of today's activities. I have found and fixed the problem, but I suppose memory consumption from the entire day was taken into account. Please unsuspend it again. Kind regards, Raicho Minev
  8. Requesting for reason for suspension and for account to be unsuspended. Thank you.
  9. As the title says I have either had 100GB or 10,000 CPUs in one day. I can’t understand this, please provide more information and check my normal usage stats, they are never anywhere near either of these limits.
  10. Veo que mi sitio web ha sido suspendido por alta carga. ¿Podría verificar cuál es el problema que lo causó y cómo reactivarlo? https://meelias001.helioho.st Gracias Elena.
  11. My account has been suspended because it has exceeded the maximum number of visits. I hope you solve the problem because I am in the process of testing my site and I will buy more traffic from you if the experiment is successful.
  12. Hello, My website has been disabled due to exceeding the 24-hour limit of 100 GB memory or 10,000 CPU. I’m reaching out to request that my account be unsuspended and to ask for assistance in understanding what may have caused the high load, as I’m not entirely sure why it occurred. username:majd793 Thank you
  13. Hello, I need my hosting to be reactivated, if I reach a bandwidth or file limit I will remove the files or they can remove it, except the guard folder, because I need it to manage a system, it is a monitoring system that keeps going off in real time , this could be what blocked it, so I'm going to remove it and disable cronjobs domain guard.ramelseg.com.br ramelseg http://ramel.helioho.st/
  14. I would like to have my account unsuspended please. I will keep an eye on my dashboard to reduce the load of my website.
  15. I only spent $1 to open an account two days ago, and I just set up a blog yesterday, so I shouldn't have done anything illegal. Please help me take a look, thanks . account: seekwe
  16. Hello it looks like my account got suspended due to my node app was causing a heavy load on the server. I am unsure what caused it to use up so much bandwidth specifically. I will look into optimizing it to use less resources, and up to any suggestion to decrease the bandwidth usage. username: lastijo350 sever: Johnny domain: localhost8080.helioho.st
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