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Showing content with the highest reputation since 05/21/2024 in all areas

  1. It took a little longer than we expected, but everything should be back online now. The performance of the main database is definitely much faster now. Let us know if you notice anything that isn't working right.
    3 points
  2. It seems like some IP addresses around the world are being blocked from accessing the servers in our cabinet. If your IP address is affected you will see a timeout error for https://heliohost.org https://helionet.org https://johnny.heliohost.org https://tommy2.heliohost.org and every other server that we own. If your IP address isn’t affected everything will be working as usual. It seems like the IPs are being blocked on our ISP’s level so it’s not something under our direct control. We have contacted our ISP to see if they can fix it. In the meantime if you need to connect to our servers please try switching to another internet connection or using a VPN. We will let you know when everything is working normally again.
    2 points
  3. We cannot update nameservers on a free subdomain. If you want to use cloudflare then you would need your own domain for that.
    2 points
  4. /etc/ssh/sshd_config and /etc/pam.d/sshd have been edited as requested. Can you login now?
    1 point
  5. Added. It'll take up to 2 hours to work.
    1 point
  6. Ownership of the VPS has been verified. I have added this Gmail account as a contact for your VPS so you can request support from either email address. I logged in and made the changes as requested to the /etc/pam.d/sshd file. Can you login now?
    1 point
  7. The email address for this forum account doesn't match the email address used to create VPS59. Here is the forum account that uses the same email address https://helionet.org/index/profile/215619-drdark24/ Here are your options: Post your request from the forum account listed above. Email your support request to support@heliohost.org from the email address used to create your VPS. Post with the forum account listed above asking for this other email address to be added to your VPS account. Email to support@heliohost.org from the email address used to create your VPS asking for this email address to be added to your VPS account. This email verification is needed to help prevent someone from pretending to be you to delete your data or remove security from your VPS, etc.
    1 point
  8. This support request is being escalated to our root admins.
    1 point
  9. Maybe it wasn't 6 hours ago, but it definitely is now. High server load. 11487.30 CPU. This is your second time for this. What have you done to attempt to fix the issue?
    1 point
  10. It’s not closed. Requests that go to krydos can take several days to receive a response. He’s a volunteer like the rest of us, and we all have real lives that come first, so these things can take time.
    1 point
  11. The upload_max_filesize and post_max_size have been increased to 16MB for your domain. It can take up to 2 hours to be effective.
    1 point
  12. This is inaccurate. Odds are it's leftover from the cPanel days when this was supported. A lot of the wiki was find and replaced to say Plesk, but may not be accurate as a result. Plesk cannot talk to the DNS system we use, so the DNS options have been removed. The issue is that Plesk does not offer a product for running DNS on a separate server from the box that hosts the websites. It's designed to only run DNS on the same server, which we can't do for memory and performance reasons. This is also the reason why you can't add domains yourself. The hope is that we'll be able to develop a way to make these two systems talk to each other, but there is no estimate on when this functionality will be made available. The DNS record listed has been added for you, but the domain is not using our DNS servers (I'm seeing HE's DNS when I check the name servers for your domain, not ours). The record won't actually work unless the domain uses ns1.heliohost.org and ns2.heliohost.org for its name server, or you add it yourself to the third party DNS server.
    1 point
  13. Our ISP rebooted some network hardware for us and our internet connection appears to be working as normal again. Let us know if you’re still having issues connecting to our servers.
    1 point
  14. The free helioho.st and heliohost.us subdomains must use our name servers. We do not support external DNS of any kind on the free subdomains for security reasons, nor do we allow users to host the content of such a domain on a different provider. If you want to use external DNS, you can get a free domain from a place like eu.org, set up the external DNS on that domain, point it to our IPs, and ask us to add the domain to your account
    1 point
  15. The module curl-cffi has been installed on Johnny's Python 3.10. You can see the current list of installed modules with this link https://krydos2.heliohost.org/pyinfo/info3.10.py
    1 point
  16. @MoneyBroz If he donates now through the tommy option on the signup page, it should just send the invite automatically since you deleted his account. The manual verification and invite is only needed if the user currently has a Johnny account when they donate.
    1 point
  17. It looks like they transferred, but if something is missing, you can download the backup of the cisc account and restore them from that.
    1 point
  18. We will be performing some database maintenance starting shortly. We expect the service to be restored to normal within a few hours. During the maintenance the main website will show some errors for certain functions, such as logging in. If you need to access Plesk while the main database is down you may do so directly at https://johnny.heliohost.org or https://tommy2.heliohost.org depending on which server you're on.
    1 point
  19. Last month we made some changes to our MariaDB connection limits after multiple users abused our generous unlimited connections settings and caused hours of downtime for all of the other users on the server. Since then we've received quite a few complaints from people who are now being forced to write good code when their software tries to open dozens if not hundreds of connections. You need to keep in mind that if you're on Johnny or Tommy you're sharing the server resources with thousands of other users, and it isn't fair for you to hog all the resources. If you want to open unlimited connections we offer VPS plans starting at only $4 per month where you will have the whole server to yourself. If you are getting errors regarding the connection limit, and don't want to get a VPS, please let us know and we can help you rewrite your bad code. We wanted to point out that even though the noisy minority may not like the changes, the server is now much more stable for the silent majority. Prior to the limits MariaDB would crash 4-5 times per day on both Johnny and Tommy and it would take 2-5 minutes for the database to come back online each time. Now MariaDB on both Johnny and Tommy is able to run for weeks without a restart which increases the uptime and stability for the server as a whole.
    1 point
  20. I tested the domain disabling system with your three subdomains, and the way everything is configured right now they won't get disabled again.
    1 point
  21. We can remove some domains if you want to
    0 points
  22. Only 2 of these subdomains can be added. You currently have 8 domains on your account and the limit is 10.
    0 points
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