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For the first time in HelioHost history we are going to upgrade one of our servers with zero downtime. Normally when we do an upgrade it's because of some catastrophe, like a hard drive crash, or we just power off the old server causing everyone's website to be offline for a few weeks until we finish building the new server. We're happy to announce that the new Tommy server is already fully built with all the latest software and ready to go. In fact, all new donors are already receiving invites to the new server. The next step is to move everyone from the old Tommy to the new Tommy. The old Tommy has been running continuously for over 3 years. Over that time he has endured quite a few ordeals, and it's actually quite amazing that he is still running as well as he is. Unfortunately the old software and the old hardware has become quite slow, and we've decided it's time for our donors to be on a faster server. We are adding a lot of new features, and dropping a few old options listed below: PHP - We are adding version 8.3. The versions 8.2, 8.1, 8.0, 7.4, 7.0, and 5.6 will remain the same. We are removing versions 7.3, 7.2, 7.1, 5.5, 5.4, 5.3, and 5.2. Node.js - We are adding versions 22, 21, 20, and 18. The version 16 will remain the same. We are removing versions 17, 14, 12, 10, 8. Python - We are adding versions 3.12, and 3.9. We are removing versions 3.10, 3.6, and 2.7. Everyone who uses Python will need to request modules to be installed again. Django - We are adding version 5.0.7 running on Python 3.12. We are removing version 4.1.1 running on Python 3.10. Flask - We are adding version 3.0.3 running on Python 3.12. We are removing version 2.2.2 running on Python 3.10. If you're currently using a version on Tommy that is being removed we strongly recommend you start testing and upgrading your software as soon as possible to use a version that is available on the new server. If you need more time to test your software let us know and we can delay your account move to the new server. If it's not possible for you to use a newer version of the software, such as if you have PHP software that was last updated in 2007 and it will only run on PHP 5.2 please let us know so we can help get you moved over to a VPS plan that will support those ancient versions. If we don't hear from you, we will assume you're ready to move immediately. We're also taking volunteers to move first, so if you're eager to try out the new server let us know and we can move you to the top of the list.

We are happy to announce that we have now finished moving all of the accounts on our old Tommy server to the newly upgraded server, and will be shutting down the old server soon. If you use our nameservers, your DNS records have been updated to the new server for you and your account was moved with zero downtime, but if you use external DNS, such as Cloudflare, we can't update your records for you. You need to check your email and use the IP addresses that we emailed you on your external DNS provider. If you have been living under a rock, not reading any news posts, ignoring our emails, and haven't updated your DNS records yet, you may have noticed that your website just went offline. This is your final warning: The old Tommy is being retired. We will be deleting the old server in a couple days so make sure you check your account and let us know if anything is missing, didn't get transferred correctly, or if you have any other issues. Let us know if you need help with anything.

thank you heliohost team for your support to us. i am using heliohost since 6-7 years for my small websites. you always give us best hosting services without a single penny. what a dedication. i am very grateful to heliohost team for these fantastic services.you people always support us, even when we did wrong with hosting account. thank you very much

The domain is working for me now. I see what looks to be a soccer (football) website.

You're welcome. We're glad our free hosting has helped you. Your message has been added to our main website.

During the recent upgrade of the Tommy server we identified a bug partway through the move that caused SFTP to not work correctly after the account was on the new server. We fixed the bug in the move process, but several hundred accounts were moved prior to the fix. If your account was moved early in the migration, SFTP probably hasn't been working for you for the last week or so. We're happy to announce that all of the accounts on Tommy should now have functional SFTP again. If you're still having issues please let us know so we can take a closer look at your particular account.

Try again now. Someone else with poorly written code filled up /tmp , which causes a lot of things to stop working.

User has confirmed on Discord that they see it working on their side too now. 🎉

The default Plesk page confirms that your site is working and that files are loading as they should. If your new account is less than 2 hours old, please note that it can It can take up to 2 hours for your account to be fully active. You can read more about that here: https://wiki.helionet.org/hosting/signing-up#up-to-2-hours-for-activation To update the content of your website, you need to replace the `index.html` page with an `index.html` page that has your own content, and the changes should appear for you once the file is uploaded, once your account is a full 2 hours old.

License and registration please. You were suspended for using 105 GB of memory. If you'd like to be unsuspended, you need to come up with a plan to reduce your server load.

I'm not sure honestly, but my guess is 24 hours (basically once all the red disappears), assuming you don't have any new hours during that time where the limit gets exceeded.

Hi im folliwing next guide https://wiki.helionet.org/common-errors/mail-delivery-problems#spf-dkim-and-dmarc-records Can you help me to Set Up SPF, DKIM, and DMARC Records Since sending a email to gmail get lost in some point username and domain name palaciospoa / http://palaciospoa.helioho.st/ Kind regards

DKIM, SPF, and DMARC have been set up for the domain bigrigexpress.us.to. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

DKIM, SPF, and DMARC have been set up for the domain palaciospoa.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Domain added.

Hi HelioHost! It's been my pleasure to grab an opportunity to use Johnny server from HelioHost! As an appreciation, I donated My Microsoft points of 1000points, which is worth USD1. I would like to move my Johnny server to Tommy server. Username: szhiro, Server: Johnny, Main domain: zhirofund.com

Just to give you an update, we do have access to the Microsoft points donations information, but it seems to take a really long time to get to us. The latest data we have are these donations from July 26th It says that disbursements are sent at the end of the month so I suspect the August donations will be sent soon.

DKIM, SPF, and DMARC have been set up for the domain theopengamer.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

DKIM, SPF, and DMARC have been set up for the domain freightnetworkplus.online. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

The module flask-cors has been installed on Tommy's Python 3.12. You can see the current list of installed modules and their versions with this link https://krydos1.heliohost.org/pyinfo/info3.12.py

Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.

I've added that domain to your account. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

You were blocked for failed SFTP/SSH logins. Unblocked. For SFTP, you must use your username (not your email address) to connect to the server. SSH (terminal) access is not available on the shared hosting.

Thank you

Hello, I can confirm that everything works now. I give an additional warning that surely will be useful for all; beware that scheduled tasks in the previous tommy2 environment are still active if you leave them enabled, and I guess that during this upgrade phase, filesystems of both instance are shared between them. I have some tiny scripts that write some data in csv files, today i find out that records were doubled in some case, and file was a lot littler in size than expected; it turned out that there were written by the same task in both tommy2 and new tommy istance! So I login in old tommy2 istance and disabled the scheduled tasks.

My guess is this is to prevent abuse. I am going to try escalating this so@Krydos or @wolstech can take a look and see if the attachment size limit can be increased.

Yeah, we always tell people not to do that. We've discussed just suspending people who set their contact email address to something hosted on their account. The analogy I always use is, setting your contact email address to something hosted on your account is like locking your spare car key inside your car. If you lose access to your account for some reason the email address is the only way we have of getting you access again, and if you don't have access to that email address because you lost access to your account then you're screwed.

Have you tested this Flask app on your home PC at all? [Sat Sep 21 02:41:47.620973 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] mod_wsgi (pid=3105472): Failed to exec Python script file '/home/ujcis.helioho.st/httpdocs/alutagram/flask.wsgi'. [Sat Sep 21 02:41:47.621366 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] mod_wsgi (pid=3105472): Exception occurred processing WSGI script '/home/ujcis.helioho.st/httpdocs/alutagram/flask.wsgi'. [Sat Sep 21 02:41:47.622307 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] Traceback (most recent call last): [Sat Sep 21 02:41:47.623106 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] File "/home/ujcis.helioho.st/httpdocs/alutagram/flask.wsgi", line 7, in <module> [Sat Sep 21 02:41:47.623167 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] from main import app as application [Sat Sep 21 02:41:47.623228 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] File "/home/ujcis.helioho.st/httpdocs/alutagram/main.py", line 70, in <module> [Sat Sep 21 02:41:47.623308 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] @app.route('/signup/confirm/<student_id>', methods=['GET', 'POST']) [Sat Sep 21 02:41:47.623332 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ [Sat Sep 21 02:41:47.623544 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] File "/usr/local/python3.12/lib/python3.12/site-packages/flask/sansio/scaffold.py", line 362, in decorator [Sat Sep 21 02:41:47.623631 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] self.add_url_rule(rule, endpoint, f, **options) [Sat Sep 21 02:41:47.623796 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] File "/usr/local/python3.12/lib/python3.12/site-packages/flask/sansio/scaffold.py", line 47, in wrapper_func [Sat Sep 21 02:41:47.623859 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] return f(self, *args, **kwargs) [Sat Sep 21 02:41:47.623970 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] ^^^^^^^^^^^^^^^^^^^^^^^^ [Sat Sep 21 02:41:47.624192 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] File "/usr/local/python3.12/lib/python3.12/site-packages/flask/sansio/app.py", line 657, in add_url_rule [Sat Sep 21 02:41:47.624257 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] raise AssertionError( [Sat Sep 21 02:41:47.624432 2024] [wsgi:error] [pid 3105472:tid 3105514] [remote x.x.x.x:59714] AssertionError: View function mapping is overwriting an existing endpoint function: confirm_signup

Remote access enabled. host=65.19.154.90 port=5432 username=poissoj_user dbname=poissoj_ll password=<set in Plesk>

I have changed your forum email address and username to match your new hosting account. Yes.

No problem. Let us know if you need anything else

Just logged in and saw the alias added.Thanks for your help

Aliases are fixed already, there's just no UI to add them and it's not thoroughly tested (though "accidental testing" of the fix shows it works...). We can add an alias manually if they want one (in this case it would require removing the addon domain first).

Hello and welcome! To use that domain with us, first you'd need to request that we change the domain on your account, since that's not something users can do themselves yet. I've changed the domain for you now, so that part is done. 🙂 Next, to host your site with us, you can either create an A record and point it to us, or you can use our nameservers. Since your screenshot shows nameservers (NS), that's probably most straightforward to do. I've never used Tenten before but I googled to find a help page that should show you how to enter in the details: https://help.tenten.vn/huong-dan-cau-hinh-nameserver-o-tenten/ Their guidance says to enter the web address of your site in the `Name` field. Then, create NS records, NS1 will be `ns1.heliohost.org` and NS2 will be `ns2.heliohost.org`. Give that a try and let us know if you have any trouble. The other way to do it would be to create an A record and point it to the IP address for the Johnny server. You can see the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Thanks Sir all good now, wow the server is faster, you are the best

Thank you so much!!

I'm on python 3.12 based on my setup from the link you shared. Also I went throuht the rules earlier. Thanks!

thank you

SPF has been corrected for DNS zone n747mm.heliohost.org.

Thank you so much

Understand. I read about Microsoft Point donation. For them to send over every 1000points =USD1 worth, probably will take about one to three month, if I am not mistaken. Anyway, I can wait, no problem, as an appreciation from me to further support HelioHost web server hosting, I donated another 5000points and 3000points respectively😁

You were blocked for failed SFTP logins. Please check your FTP credentials. Unblocked.

These have been configured...I think. First time doing it with these really long DKIM keys. Let me know if it doesn't work.

DMARC has been added since it was missing.

Domain added.

I found a huge list of free domains at http://getfreedomain.name/. I'll work through that list some time soon. Conclusion: there are way too many free domain providers.