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HelioHost is raising funds to buy a new server! Each $5 or more donation increases your Johnny or Tommy storage by 1000 MB up to a maximum of 6000 MB. Each $30 or more donation will receive an early access beta invite for Morty including 42 to 730 days prepaid with no inactivity and no load suspensions. It's been a tough couple of years. After losing our cPanel licenses it looked like that was going to be the end, but it takes more than that to kill HelioHost. We're coming back stronger and better than ever. The transition to the new Plesk control panel is almost done, and we're getting a steady stream of new users daily. We need more server space so we can provide hosting to even more people. To make this happen we need to buy a new server. The one we have picked out has 192 GB of memory, dual Xeon processors with 20 cores, and 8.1 TB of hard drive space. We will also be putting Morty on an SSD raid array for the best combination of speed and reliability. Click the link below to check out the fundraiser and see more details. https://www.gofundme.com/f/heliohosts-morty-server

Hi @sharamke, Tommy is currently full and unavailable to free users or migrations from cPanel, thus all accounts that are being migrated right now are being set up on Johnny. In the future, when everything is settled down, Tommy will be available again for free accounts and accounts that were created on it before our Plesk migration will be able to request to be moved back into it.

Rebuilding. You should receive an email when it's done.

Thanks, you'll have to wait for a moderator or admin to scoop this up and escalate.

I've received the invite and have recreated the account. I'm currently at the "We are still setting up your account" stage, so I'll check back in the morning (it's close to midnight here).

SPF, DKIM, and DMARC have been set up on your niraj-stha.com.np domain. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly now. If the score is less than 10/10 link the report so we can fix any other issues that there may be.

Hi @masthst, Since right now we do not have a wipe system, I have deleted your current account and have sent a replacement invite to your current registered email so you can recreate your account from the scratch. Please let us know if you received your invite and managed to recreate your account successfully.

Hi @mrxdwolf, Since you are using HelioHost nameservers, it is necessary that one of our root admins manually added the required DNS records for your email to authenticate with SPF and/or DKIM. Domains that do not have SPF and/or DKIM records are unauthenticated and thus rejected by some of the major email account providers such as Gmail. I am escalating your support request to our root admins for fulfilling.

Thanks, it's working fine now! I got my account back successfully!

This user is also over disk quota...1386.6MB of 1000MB used.

Hi @yoe06, I have checked your account and it has been suspended for spam. Could you explain why was your account sending spam and what is your mailing policy?

The file based verification is incompatible with CF and a few other things (notably Lily accounts and possibly domains that have their root redirected into subfolders). We won't be running this again for the time being due to all the issues it caused, so no action should be needed on your part aside from re-enabling your domains.

Remote access enabled for both users.

The latest and greatest PHP 8.2 is now available on both Johnny and Tommy. In order to switch to the new version go to Login > Continue to Plesk > Websites & Domains > [domain] > PHP Settings > PHP Version dropdown menu > Select PHP 8.1 and click ok. Keep in mind it can take up to two hours to switch versions so if your site is still running on the old version of PHP after doing the above you probably just need to wait a bit for it to update. Keep in mind that not all PHP applications support the latest version, so make sure you update to the latest version of your software, and check their documentation to see what versions of PHP are supported before switching the PHP over. Let us know if you have any questions or run into any issues switching to the newest version of PHP.

Hi @franznic, Right now, we do not have yet a proper wipe account system, so I am removing your account from our systems and sending you a new invite to your registered email address so you can create it again as a brand-new account. While creating it, you can also set it up to use your desired domain from the start. Please let us know if you managed to recreate your account and if you have any other requests or issues feel free to contact us anytime.

Hi @mrxdwolf, As per your request, your main domain was changed from xdwolf.heliohost.us to niraj-stha.com.np. Please wait up to 2 hours until your new domain start working. If you have any other requests or issues feel free to contact us anytime.

Your main domain has been changed and your subdomain has been created. Wolstech will create the Lily account for you when he sees this.

Hi @jinxuanowyong, Regarding your main domain change and subdomain creation, I'm escalating your support request to our root admins so they can fulfill it. As for your question about how to get Lilly server access, our root admin @wolstech can setup a Lilly account for you through this support request as well.

All the extra domains have been deleted, and the two new domains have been added. Thanks for cleaning up your account.

Done.

Account musicgrain has been deleted and an invite has been sent to the email address on your forum account. If you would like me to rename the forum account as well, let me know what you want the name to be and I'll rename it.

SPF, DKIM, and DMARC has been set up again.

Ack, I didn't look at the system settings, just user settings for your account. There is indeed a option for "Allow setting up FTP backup storage on the local server" in the system-wide options. Since I can't do this per-user and it was allowed on cPanel, it's been enabled on Plesk as well. Please make sure your backups do not include previous backups. If your account runs out of space you'll end up in a weird half suspended state where an admin will need to delete your backups for you to get unsuspended...

After I mistakenly delete htacess, I can't use gtmetrix to analyze my site anymore… it showing forbidden error 403

Unfortunately, I am quite sure it is not possible, but either way, the definitive answer should be set by our root admins. This support request is being escalated to our root admins. Edit: As an alternative, you could request a free eu.org "domain" at https://nic.eu.org/. They do take a while to approve domain requests (all process is manually verified by a person) but it will effectively give you an address that you can host its DNS anywhere[1] you want and use it on your HelioHost account as well. E.g. https://kairion.eu.org/. [1] I would recommend Cloudflare, Hurricane Electric Hosted DNS, or deSEC.

i don't think that is possible.

Hi @Raven, Could you please share your username and email address with us so we can check your registration info? You can send them to me via PM. That way, your email address will not become publicly available.

This support request is being escalated to our root admins.

Your domain has been changed.

/usr/bin/python3.10 -m spacy download de_core_news_sm If you use "python" without a version or path you'll probably end up with Python 2.7.