Krydos

Your rebuild has been started and you will get an email in a bit when it is done.

This account was created in 2019 on cPanel so any issues with the DNS records is due to cPanel not any of our custom systems or Plesk. I can't even tell you how many DNS records I've fixed from the old cPanel accounts. Your DNS records were a disaster. More than half of your subdomains didn't even work because all the DNS records were missing for those too. Is everything working for you now?

Yes, you can keep your Tommy account at the same time as a VPS account. You can't have 2 Tommy accounts or 1 Johnny and 1 Tommy account, but VPS don't count towards the limit. If we had unlimited amount of server space like Google or some huge company we could allow unlimited accounts, but we aren't there quite yet.

The first thing to keep in mind on transfers from Tommy to a VPS is the VPS don't come with Plesk for free like Tommy. If you wanted to get the Venus VPS with Plesk it would be $7.00 per month for the VPS from us, plus $13.50 per month for the control panel from Plesk for a total of $20.50 per month. Like Wolstech already mentioned there are free control panels though, such as Hestia, that are similar to Plesk. If you want Plesk installed for free we can do that, and then we can try importing your Plesk account directly into your VPS Hestia control panel. I've done this quite a few times for cPanel to Hestia transfers, but never for a Plesk to Hestia transfer. According to Hestia's documentation their import tool works on Plesk backups though so it should work. The other free VPS control panel that gets a few recommendations is KeyHelp because Hestia still doesn't support IPv6 for some reason. If you don't care too much about IPv6 yet then I recommend Hestia.

Remote access enabled.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Your Wordpress install is causing too much load. You used 22,901 CPU over 24 hours. Please try to keep that under 10,000 to avoid being suspended. Unsuspended.

Your rebuild has been started. You'll receive an email in a bit when it's done.

Closing due to inactivity.

Uncheck the wildcard box. It isn't supported yet.

Your VPS has been canceled and you won't be charged again. Thanks for using our VPS service.

A password reset link has been emailed to you. Let us know if you're still having trouble getting logged in.

Go ahead and test https://heliohost.org/dashboard/upgrade/ for me when you have a chance. Let us know if you have any issues with it.

A password reset link has been emailed to you.

There is no VPS associated with the email address of this forum account. In order to prevent someone from pretending to be you to cancel your VPS we require cancel requests to be verified from the email address that created the VPS. The easiest way to verify your email is to send the cancel request to support@heliohost.org from the email address we have on file for your VPS, or post the request to this forum using a forum account with the same email address as the VPS.