Krydos

You say, "Reset my account please" and we create a full backup, and then reset your account back to the default empty state. Be careful restoring files from your backup though because they could include backdoors that the hacker could use to gain access again.

If your account has been hacked we recommend doing a full reset. Just deleting a few files that the hacker uploaded is unlikely to fix whatever vulnerability they used to upload the files in the first place.

Your subscription has been canceled and you won't be charged again. Thanks for using our VPS service.

Part of the reason we don't allow multiple accounts is because the first 1000 MB of storage is free and then you can donate to increase the storage space, but some people think they're clever by creating 6 accounts to get 6000 MB for free instead of donating to increase the storage on their 1 account to 6000 MB.

If you're managing a website for someone else it would make the most sense to add it to your 1 account. You can add up to 10 completely separate domains to your 1 account for free.

It looks like you donated $1 in 2017-02-05. When we lost our cPanel licenses in 2021 we started rebuilding Tommy with Plesk first and then started moving our largest donors over first. Our plan was obviously to put all the donors back on the donor server, but as we moved more and more people we ran into a dilemma: Johnny, our free server, had 100% uptime and barely anyone on it, and was much faster than Tommy. Meanwhile Tommy was completely overloaded, slow, had really high load, and the uptime was dropping down to 97% or lower. I guess it's a good problem to have so many donors that we can't even fit them onto one server, but it's a terrible idea to punish donors with terrible service and slow servers and give the fastest best servers to our free users. So the choice was to continue packing all of our donors onto our slowest most overloaded server, or put the remaining donors on the fastest server with barely any accounts on it. I believe the cut off was $1 or higher donations made after 2020-07-15 or so ended up on Tommy, and $1 donors prior to that date went to Johnny instead. At the time we told all of the remaining donors that we would allow them to move back to Tommy someday after the servers were balanced better. Anyways, Johnny still has better uptime right now, but you're welcome to move back to Tommy for free now if you wish.

Your domain has been added. Delete the micahlindstrom.com/index.html file and upload your files there to get your site set up.

Your subscription has been canceled and you won't be billed again. Thanks for using our VPS hosting.

Good bots check your robots.txt file and abide by the rules in it. We received 785401 page hits to our website on 2024-10-22 and 25 of them were from Google when we have a properly configured robots.txt file published. There is no reason Google should need to visit your website 46230 times in a single day unless you've got something seriously misconfigured. Create the file and put it in httdocs.

Here is our wiki article explaining how to check your error logs, if you don't already know how to do that https://wiki.helionet.org/tutorials/plesk/view-error-logs

What does the error log say?

Remote access enabled. host=65.19.154.90 port=5432 username=spanishbibivan_test_db_user dbname=spanishbibivan_test_db password=<set in Plesk>

Still waiting...

Your VPS has been rebuilt and Hestia has been installed. You should be able to login to Hestia at https://vps29.heliohost.us:8083/ using the username admin and the password you use for SSH. Let us know if you need help with anything else.

Here's your disk space breakdown right now. Backups 39.21 MB Emails 0 MB Files 548.13 MB Trash 0 MB Logs 4.33 MB PSQL 0 MB MySQL 12.97 MB Total 604.64 MB 273M ./httpdocs 12K ./.composer 0 ./.pki 20K ./.ssh 0 ./.trash 15M ./.wp-cli 0 ./.wp-toolkit 0 ./dBot 241M ./wordpress-backups 12K ./private 20M ./git 24K ./.nodenv 4.0K ./.phpenv 52K ./.rbenv 8.0K ./.npm 0 ./tmp