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Both Johnny and Tommy now have fully licensed Softaculous available to everyone to install the latest version of 459 different software packages with just a single click. If you're not familiar with Softaculous it automates the installation of most popular software with the latest version, and can help you easily stay up to date as well. Since we offer free hosting we attract a lot of people who are new to web hosting, and installing some software can be very confusing if you don't know what you're doing. With Softaculous you just pick the software, enter a few variables, and click install. When we switched control panels we canceled our Softaculous subscription because Plesk comes with a built in software installer, but after using it for a few years we found it to have very out of date software, and not very many options. We recently reached out to Softaculous and they agreed to give us a non-profit discount to help us fulfill our mission to provide high quality, free or low cost hosting options to students, small businesses, and anyone who can't afford paid hosting. We hope you enjoy it. Let us know how it works for you if you test it out.

Everyone please welcome the newest addition to our HelioHost staff, KazVee! A question that we get a lot is how to get promoted to admin. You need to do exactly what KazVee did by helping out on the forums and Discord with simple questions that don't require admin access. Since she continued helping out we took notice and offered to give her access to the admin tools so she can help out even more. Since we switched to Plesk control panel in 2021 a lot of our documentation on the wiki became extremely out of date. KazVee took it upon herself to completely overhaul and update our documentation which benefits all of our users. We've been asking our users to help out with the wiki for years, and KazVee was the one who finally stepped up and volunteered to take care of it. Here at HelioHost we all started as regular users helping out like KazVee, and eventually got promoted.

Even after opening free signups twice per day, instead of once per day like the last 19 years, free accounts are still filling consistently in only a few seconds in both time slots. Since the stability of Johnny is still doing great so we're going to increase the number of accounts we give away each day. As long as the uptime and speed of Johnny stays good we'll continue trying to give away as many accounts as we can support each day.

Free signups on Johnny now reset every 12 hours at midnight UTC and noon UTC. For the last 8 years we've been offering new free signups starting at midnight UTC and staying open as long as we can, but also not allowing too many accounts to keep the uptime high. This works great for most of the world. For instance, signups reset at 4pm to 8pm in the US, 10pm in Brazil, 12am in England, 1am in France, 1am in Germany, 2pm in Hawaii, 7pm in Peru, 1pm in New Zealand, 8am to 11am in Australia, 9am in Japan, 8am in China, 5:30am in India, etc. However, between India and Germany not many people are awake when signups open. We get a lot of complaints from people living in those areas, and our responses have always been, "I had to stay up until 2am three nights in a row to get my account", or "I had to stay up until 3am to get my account", or "You could just donate $1 and get an account whenever", or "You're lucky because there wasn't even an option to donate back in the day when I got my account". Johnny has been really stable the last year since we started offering free signups again, and we feel like we can increase the number of new accounts that we give out each day. Instead of increasing the number of accounts available at midnight UTC we instead decided to offer signups twice per day to help out those people who don't want to set an alarm and wake up at 4am just to get a free hosting account. Let us know what you think of this change.

We have received quite a few false positive malware reports for our website. The reason is because of the Arc.io CDN that we've been using for the last few years. When we started using it we were getting about $500 per year which is a great source of income for a non-profit, and the little blue dot in the bottom left corner was no where near as annoying as regular ads. In the last year we've made less than $15 from it though, and most antivirus programs and malware programs now report the CDN as malware. We've decided that it is no longer worth it. We can probably get more than $15 per year from donations from people who would have otherwise avoided our website due to the false malware report. There is no way to know how many people have found our website, but decided to use a different hosting provider because of this issue. We've contacted the antivirus and malware detection companies plenty of times, but they won't fix the issue on their end. One of our VPS customers can't even pay for his VPS because his computer refuses to even open our payment page, and he can't figure out how to turn off his antivirus or whitelist our website. Thanks for all the money over the years, Arc.io, but the time has come to move on. If you use an antivirus or malware product that reports our website is bad please submit another false positive report for us now that Arc.io is gone, and hopefully we can get this mess cleaned up together. Thanks!

Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.

No, this is not an April Fool's joke...

Just re-install/reissue them, then wait up to two hours for Apache to restart. An issue we had with nginx yesterday broke some of the SSL certificates.

A huge thank you goes out to the anonymous donor who just gave $243 to finish the fundraiser today! We couldn't have gotten our fundraiser to 100% without the 78 other donors so thanks to you all as well. We just purchased the new server and it will be delivered to our datacenter in a few days. Ashoat is going to be visiting the datacenter to install the new server in our cabinet later this month. Once we have the new server physically installed we can begin installing Plesk and all the other software. Everyone who donated $30 or more will then be given early beta access to the new server with no high load suspensions and no inactivity suspensions.

Each user can now open a maximum of 10 connections to MariaDB on Johnny and Tommy. Back in 2021 and earlier we had a limit of 3 connections on Johnny and 6 connections on Tommy. Tons of people would write bad code that doesn't ever close database connections and then they would hit the limit and complain to us about the errors. The forum and Discord were full of messages like, "The reason you can't open any new connections is because you already have 6 open connections that have all been sleeping for hours without even doing anything." When we switched to Plesk we decided to do an experiment and leave the connections unlimited to see if people could be responsible and not abuse our generosity. It worked well for 3 years, but in the last 2 weeks one person on Tommy and three people on Johnny have (probably unintentionally) launched a denial of service attack on our MariaDB databases causing hours of downtime for thousands of other users. So, the time has come to enforce a limit again. A few bad people always ruin the fun for everyone else.

Password resets are now available without admin assistance through the website at https://heliohost.org/reset/ If you forget the password for your Johnny, Tommy, or VPS account this site should allow you to set a new password after verifying your email address. For the last few years any password reset had to be emailed manually by an admin, which was a lot of work for us, and a hassle for our users. Let us know if you run into any errors while resetting your password.

You're going to need to find another host then.

We've simplified the signup page a bit. There were a lot of old cPanel servers and unavailable servers listed that had a tendency to confuse people. The signup page hasn't been updated since 2021 so it was overdue for an overhaul. Since the Morty fundraiser was a success, we bought the new server, we're working on getting Morty ready to go, and hope to get him released soon we've left him on the signup page. We also listed the 10 domain limit, 100 GB memory limit, and 10k CPU limit up front on Johnny and Tommy so people understand ahead of time that they can get suspended for causing too much load. We also plan on adding a more detailed table view on the signups page so people can compare all of our servers in great depth if they want to. Let us know what you think of the new changes.

Last night one of our servers locked up, and needed to be restarted. After the reboot the filesystem needed to be scanned for errors. It's an 8 TB raid array so it's taking a while to complete the scan. In the meantime several VPS are offline entirely. Also it's possible that if your VPS is working now and you try to reboot it, it won't boot up again on its own. Our backup system is also offline temporarily so you won't be able to download your full backups until the filesystem finishes scanning. The filesystem scan doesn't have a progress bar so we're not entirely sure how long it will take to get everything back online. We'll make a news post when everything is working again.

Did you create an A record called webmail? If your t goal is to make webmail.papale.my.id work, you need to create that record. The value is the same IP address as the main A record. Once you create it, you might also want to re-issue your SSL certificate in order to have the webmail subdomain included.

That account was actually on the old cpanel Johnny, but the result is the same. It's not suspended, it was deleted. An invite for a replacement johnny account has been sent to you.

Thanks for checking. We'll keep those options in mind for the next fundraiser. Thanks for the suggestion. I've never even heard of FundRazr before. We'll keep that on in mind too.

The main reason we haven't gotten any of this simple self-service stuff done is we've been trying to get all of the cPanel accounts moved over, and we didn't have anywhere to put them. We figured having a control panel at all, even if it wasn't fully functional with stuff like adding/removing domains, was better than just leaving people's websites on a broken cPanel server with no control panel at all. We actually just finished sending transfer invites out about a week ago. So, the choice last year when we started transferring people was: Wait another couple months with everyone on a broken cPanel server while we tested the domain adding and removing, and DNS functions. Start transferring people so they have access to a partially done Plesk control panel, and then when we got everyone transferred over we could work on things like adding/removing domains. The plan was to set up Tommy, start moving people over, and then test the domain adding/removing on Johnny. Before we got that fully tested we realized that Tommy was full, and we didn't want to stop the transfer process again, so we just started putting people on Johnny for the same reason as the logic above. Having a partially functional control panel is better than no control panel at all. So my point is, a new server does help because we need space for all these people, and we need space to create a test server where we can debug the domain adding/removing. We can't develop this software on a production server with thousands of people because if there was a bug that allowed people to edit other people's DNS zones, etc it would be very bad.

Username : ardistory Domain : ardiputra.us.to Ping : Account Load : Error :

This should be fine. As long as nothing private is published without consent, and there's no copyright infringement you should be good.

If you want a VPS, you can simply purchase it through the normal sign-up process. https://heliohost.org/vps/ Having a shared hosting account does not impact the ability to purchase a VPS. Also, unlike the shared hosting, you can have more than one VPS too if needed.

Krydos can verify this for you and add the space (I don't have access to check crypto donations). Escalating.

Does it work now? As an added bonus, if you make changes to your Flask app try editing flask.wsgi and see if it loads the changes immediately rather than waiting for an Apache restart. You can just add a blank line or remove a blank line or something and it should restart your Flask app. Let us know if reloading the Flask app works too.

Requests and beautifulsoup4 are already present but older versions (whether we can update without breaking other users, I don't know), and python-docx needs to be installed. Krydos can do this.

This support request is being escalated to our root admins.

Installed. You can see the list of currently installed modules and their versions on Tommy's Python 3.10 at https://krydos.heliohost.org/pyinfo/info3.10.py

Your account is currently active.

The issue is that the domain is already on your account, it would need to be removed to be changed to the main domain (which i cannot do)

Yeah that's the missing SPF and DKIM. Krydos can set this up for you.

You were suspended for high load (11391 CPU usage) i unsuspended your account. Make sure to keep track of your account load at https://heliohost.org/dashboard/load/

It was on March 1. Escalating to Krydos since I don't know how the system disables this. I checked the domains and subscription in Plesk and it says mail is enabled already. I'm probably missing something...

Domain added, it can take up to 2 hours for the domain to start working.

Softaculous isn't available currently but you can use the softaculous remote website at https://remote.softaculous.com.

This support request is being escalated to our root admins.

Have you checked your spam folder for the email? Most emails from us end up in spam in gmail.

Did the math: 1¢ is 2MB if 5$ is 1000MB

The BTC wallet on our end is hosted on Coinbase, which should be the second option (Exchange Travel Rule Supported).

That website is on Lily. Your Lily account still exists and was never deleted because Lily was not affected by the Plesk migration (Lily does not run a control panel). The Johnny account contents are inside that cpmove file, you have to unpack it with a tool like 7zip, there should be a folder inside called mysql that has the database files. There will also be a folder called homedir with the files from your account.

The pgcrypto externsion has been created. For the timezone the proper way to handle it is in your software. For instance if you're using PHP you could use date_default_timezone_set('America/Mexico_City'); Another alternative is you could get a VPS and set the time zone however you want.

Which database and database username?

Yes you can have multiple VPSes. The ToU only states that you can't have more than one account, not vpses.

You might have tried renewing it earlier while the server was down, but it has since recovered and the account is now active.

https://www.gofundme.com/f/heliohosts-morty-server Apparently GoFundMe has changed their terms of service, and you can no longer mention thank you gifts on their website. We had to remove all mentions of the rewards you get from donating various amounts in order to get the fundraiser reactivated. We'll have to look for another fundraiser platform to use after this one is complete. Here's a reminder of what you get for various donation amounts since it's no longer listed on the actual fundraiser website: $5 = +1000 MB to a max of 6000 MB on Johnny or Tommy $10 = +2000 MB to a max of 6000 MB on Johnny or Tommy $15 = +3000 MB to a max of 6000 MB on Johnny or Tommy $20 = +4000 MB to a max of 6000 MB on Johnny or Tommy $25 = +5000 MB to a max of 6000 MB on Johnny or Tommy $30 = 1000 MB early access beta invite for Morty server plus $24 worth of Morty credit $35 = 2000 MB early access beta invite for Morty server plus $24 worth of Morty credit $40 = 3000 MB early access beta invite for Morty server plus $24 worth of Morty credit $50 = 4000 MB early access beta invite for Morty server plus $24 worth of Morty credit $55 = 5000 MB early access beta invite for Morty server plus $24 worth of Morty credit $60 = 6000 MB early access beta invite for Morty server plus $24 worth of Morty credit If you want to get your thank you gifts please don't uncheck the box that reads, "I'm happy to provide this charity my name and email, so they can notify me about other ways that I can help. I understand that I can unsubscribe at any time by contacting the charity." If you uncheck that box your donation is anonymous and we have no way to link the donation to your HelioHost account.

Oh, I've never actually used the Plesk task scheduler before. I just assumed it worked the same way as cPanel did. That's actually really nice security on Plesk's part. Thanks for letting us know. Here's an alternate way to compile your C++ executable. In httpdocs/cgi-bin/ create a file named .htaccess with 644 permissions with these contents Options +ExecCGI AddHandler cgi-script .cgi .pl .py .sh Also in httpdocs/cgi-bin/ create a file named compile.sh with 755 permissions with these contents #!/bin/bash exec 2>&1 echo -e "Content-type: text/plain\n" /usr/bin/gcc /home/z0n1n0z.helioho.st/httpdocs/cgi-bin/test.cpp -o /home/z0n1n0z.helioho.st/httpdocs/cgi-bin/test.cgi Then execute the compile in your browser by going to z0n1n0z.helioho.st/cgi-bin/compile.sh After the C++ executable is compiled I recommend changing the compile.sh script to non-executable, for instance 644 permissions, so that people can't run it over and over and cause high load on your account. I haven't tested the above, but it should work. Let us know if you run into any issues.

I looked at the scheduler settings and realized cron is set to run commands using a shell that's chrooted...you'd never see /usr/bin when / is set to your home folder. Krydos will need to look at this again.

Thanks for the feedback. There aren't a lot of people that use Java, but it's definitely one of our most popular features. It also sets HelioHost apart from other hosting services because there aren't many that provide Java hosting for free.

It's stuff like this that keeps me motivated to keep HelioHost going. Thanks for the awesome post!

Okay, thank you for them, if its no hassle, can I also have a 75x150, so it looks good in all situations. Thanks! (So it is logo on left, text on the right with the space background) Actually, this should do fine: https://krydos.heliohost.org/a/www/images/fac589ef6b9f6b3bb0400a23439fc29c.png How would I include it with your asyc script?

Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?