Subdomain added, will take effect in about two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP.
Domain added, will take effect in about half an hour. You will need to update your A/AAAA record for Morty's IP address. You can find the correct values in Plesk at the bottom of the Websites & Domains page.
An administrator will be able to help with the Morty migration and your missing database files. It is possible that your database may be recoverable, but as always, we recommend creating your own backups. What name(s) did you use in your database?
Domain added, it'll take effect within 2 hours. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.
An administrator can configure DKIM for you. In the meantime, you can try sending a sample email to https://www.mail-tester.com/ and see what it suggests to improve your email delivery performance.
No worries, thanks for clarifying. I've added that domain for you, it'll take effect in about 10 minutes. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address.
digital@mkulimaonline.org isn't a valid domain name. If you're looking to use that domain for email, would you like mkulimaonline.org to be added instead?
An administrator can help you with canceling your VPS. For your Tommy account - you can either request an administrator to delete some files for you, upgrade your account storage, or reset the account from the dashboard page: https://heliohost.org/dashboard/
Domain added. If you're not already using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP address. It'll take effect in about 100 minutes.
Domain changed, it'll take effect in about 70 minutes. If you're not using HelioHost's nameservers, you'll need to create a new A/AAAA record to Johnny's IP address for it to work.