KazVee

Resolved in Discord:

Yes, Krydos will see this. The forum has some built-in routing, and the thread subject line now has [Krydos] in it so he'll know this is a request that needs his attention. 🙂 Next is that he'll update you in this thread when he has a chance.

This support request is being escalated to our root admins who can set that up for you. 🙂

I've removed the domain and its subdomain from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before doing so, in case you need any files from the old domains. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can verify the transaction and action this. 🙂

This support request is being escalated to our root admins who can set that up for you. 🙂

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups The beta testing of WSGI Control Access on Tommy and Johnny ended on May 23 and an update to all users was posted in the forum's News section here: https://helionet.org/index/topic/64537-wsgi-restart-beta/ WSGI Control Access is now only available on the Morty server and your dispatch.wsgi file must already exist before WSGI Control Access can be requested and enabled for you. Please note that this feature takes at a minimum 260 GB memory per day, which will result in a bill of $1.91 or more. You can read more details here. https://wiki.helionet.org/Django_on_HelioHost#Request_WSGI_Control_Access If you want to move your account to Morty, we have more details about account moves here: https://wiki.helionet.org/Moving_Your_Account and then you can start the hosting plan upgrade process from your account Dashboard here: https://heliohost.org/dashboard/move/

Resolved in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1393420811569856643

This support request is being escalated to our root admins who can set that up for you. 🙂

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Welcome to HelioHost! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache We have a Wiki with lots of helpful information and how-to guides for new folks, you may find it useful to learn more about the service and how to use it: https://wiki.helionet.org/

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You're welcome! As you may already know, the staff are all volunteers but we do try to action requests as quick as we can, when we have free time. 🙂 Please give us a shout if we can help with anything else!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Could you please provide justification why you would need the root folder changed, such as it being a requirement for a particular software package you're trying to install? A root admin would need to consider making this change so we like to give them the reasons behind the request. Thanks!

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our VPS admins.

I see you've now made an account. 🙂 Sorry for the bumpy start, but welcome to HelioHost!

Sorry to hear you got an error page. I can see the system emailed you an invite just over 10 minutes ago. I assume you have checked your spam folder before posting, so I have cancelled that first invite, and just re-sent you another invite now. Please can you re-check your inbox, including the spam folder, and let us know if you still don't see the invite?

You're very welcome! Please give a shout if we can help with anything else. 🙂

I've added the responder one to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Subdomains 'mail' and 'webmail' (and 'www' for that matter, since the www is implied when the root domain is added) cannot be added to domains since they are reserved by the system. Please let us know if there's an alternative you might want added.

Glad to hear it's working now! 🙂 I was joking in the staff chat that even though I often remind users to clear their cache, it's not something I really do myself. Yes, it has caused me problems. No, I probably won't learn to clear my cache more often... 😄