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andromedasokito

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  1. Dear HelioHost Support, I hope you are doing well. I would like to express my gratitude for your kindness in temporarily reinstating the hosting for me to back up my project. I am interested in your $7/month plan, specifically the Venus plan with 2CPU and 2GB of RAM. However, I would like to inquire if there is any possibility of commencing payment from the following month. This flexibility would greatly assist me during this transitional phase to the new plan. I appreciate your attention to this matter and eagerly await your guidance. Best regards, Andromeda Team
  2. Dear HelioHost Support, Thank you for the prompt response and for clarifying the current situation. I fully understand the reasons behind the suspension due to excessive load. I sincerely apologize for any inconvenience caused to other shared sites on the server due to this issue. To address this matter, I kindly request the temporary removal of the suspension solely for the purpose of backing up the database, specifically through phpMyAdmin. This action is crucial for migrating my project to a VPS better suited for video processing needs. I assure you that after the necessary backup, I will immediately proceed with the migration to a more suitable VPS. I appreciate the suggestion of the Venus plan and look forward to continuing to utilize HelioHost's services after the migration. I apologize for the inconvenience caused and express my gratitude for the HelioHost platform, which has been valuable for my project. Once I have completed the backup, I will reach out to finalize the migration process. I greatly appreciate your understanding and support. Best regards, Andromeda Team
  3. Dear HelioHost Support, I hope this message finds you well. I'm writing to address the reoccurrence of hosting suspension, despite the brief reactivation. Regrettably, there wasn't sufficient time to access the panel before the suspension was imposed again. I was informed of an expected restoration within 10 minutes, but unfortunately, the hosting remains suspended, rendering it inaccessible. I kindly request your urgent assistance in resolving this matter. The continuous suspension is hindering my ability to manage and maintain the hosted project effectively. I greatly value the service provided by HelioHost and have been an advocate for its reliability. However, the frequent interruptions are impacting the functionality of my application. I would sincerely appreciate a prompt resolution or any guidance to mitigate these recurring suspensions, allowing me to utilize the platform seamlessly for my project's needs. Thank you for your understanding and swift attention to this issue. Best regards, Andromeda Team.
  4. Dear HelioHost Team, Thank you for your attention to my request for reactivation of the project, and I understand the need to validate the usage of CodeCanyon's Dooo Script. To provide proof of my authorization, I possess the license code for the script: . This license is valid and confirmed for the usage of the Dooo Script on my website. While I've recently migrated and installed the script, unfortunately, there wasn't sufficient time for activation. However, I assure the validity and authenticity of this license. I am available should you wish to conduct any tests or verifications on my site to authenticate the license. I'm fully willing to cooperate in whatever capacity necessary. Thank you for your understanding and the opportunity to clarify this matter. Best regards, Andromeda Team
  5. Dear HelioHost Team, Firstly, I'd like to extend my warmest wishes for a Happy New Year to the entire team! May this new year bring you all abundant success and joy. I hope it marks the beginning of a prosperous journey for each one of you. I'm writing regarding the suspension of my project hosted on your platform. The project in question is a dashboard designed for storing and managing relevant information. I want to emphasize that its sole purpose is to handle legitimate data, with no intention whatsoever to violate any of HelioHost's terms or conditions. I kindly request a thorough review of the suspension. I would be immensely grateful if you could consider reactivating my project, as I'm fully committed to adhering strictly to all the guidelines established by the platform. I humbly ask for a second chance, should I have unintentionally made any errors. I assure you of my dedication to comply with HelioHost's policies. Thank you immensely for your attention and understanding. Sincerely, Andromeda Team E-mail Account: andromeda.sokito@gmail.com Hosting Account https://andromedasokito.helioho.st
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