KazVee

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Yeah, it's not possible to just name a random domain name that you don't own and have it work. If this was possible, I'd own google.com by now and it'd just have a bunch of raccoon photos on the website. If you want a custom domain name, you will need to purchase it from a domain registrar. HelioHost has an affiliate agreement with Namecheap, so if you're in the market for a new domain we highly recommend purchasing it from them: https://wiki.helionet.org/What_HelioHost_is_Not#Namecheap If you want a free HelioHost domain, there was information about this in the Wiki link provided to you in my last post.If the link did not work for you when you clicked on it, please let me know what error message you received, so we can investigate this further: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? To get a free domain name, please provide: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): To use a free HelioHost's domain, specify either helioho.st or heliohost.us

Please note that all posts should be in English since the support staff is fluent in English: https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? La plupart des membres du personnel bénévole non rémunéré parlent anglais. Veuillez noter que vous pouvez lire la documentation technique sur notre Wiki et la traduire pour obtenir plus d’informations sur les domaines gratuits (se terminant par helioho.st et heliohost.us) qui sont offerts, ainsi que sur la manière d’en faire la demande: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Des questions posées dans une langue autre que l’anglais peuvent causer des délais dans le traitement de votre demande. Most of our unpaid volunteer staff speak English. Please note that you can read and translate the technical documentation on our Wiki for more information about the free domains (ending in helioho.st and heliohost.us) that are offered, as well as how to apply for them, at the link above. Asking questions in a language other than English can cause delays in assisting you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've changed the main domain on your account to fincollecterp.cd. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello! There was no Johnny crash earlier today that I'm aware of. Server issues are usually shared in the News channel at: https://helionet.org/index/forum/1-news/ Maybe your website was down for a few minutes earlier due to the Apache server restarts, which happen every 2 hours. You can read more about them in our technical documentation Wiki here: https://wiki.helionet.org/502_Bad_Gateway The page also includes information on how you can upgrade your hosting service if you wish to reduce or remove the impact of the 2-hour Apache restarts. Please be aware when using free AI translators that they tend to add excess flowery language ("It was truly impressive", "who shares that same spirit of selfless service—is truly a dream come true") and emdashes which can be boring and tiring to read. All staff are unpaid volunteers who donate their free time to help users. We truly don't mind if you make some typos or if English isn't your first language. As long as we can understand your request, we're happy to help. Some of us do not need or want the effusive verbosity of AI generated text, and might actively avoid reading it, which can risk delays in actioning your requests. When checking your account, I notice you used a disposable email address on your HelioHost account. Please re-read our Terms of Service at https://heliohost.org/terms/, specifcially the line: I have removed the disposable email from your account and changed it to match the Gmail address associated with your forum account. If you revert to using a disposable email address on your account, you risk having your account suspended. Finally, another staff member has the domain changes in progress, so they'll update this thread to confirm once the changes have been made. Thanks!

Thank you for letting us know the situation. I have cancelled the pending suspension for your account as well as your colleague's account. We love referrals, so if there are others at your workplace who might benefit from an account, please let us know before anyone else signs up so we can proactively update the multiple account detection service. If we don't know in advance and a 3rd person signs up, the the system will just suspend all three of you at that point. But if you let us know ahead of time, we can prevent that inconvenience to you all. Please give it a few minutes for both your accounts to fully reinstate.

Your initial post requested thetaryag.robbiewolfe.heliohost.us and parshaponders.robbiewolfe.heliohost.us, so thetaryag and parshaponders were created as subdomains under your robbiewolfe.heliohost.us domain. If that's not what you wanted, I have now removed them from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before I made the changes, in case you need any files from the old subdomains. You can download the backup here: https://heliohost.org/backup and if you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups As well, I've added domains thetaryag.com and parshaponders.com instead. If they aren't working on your side by now, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you want to add more domains in the future, please make sure you provide all the details ahead of time: The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can check out our Wiki page here for more details: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Looks like you also posted about this issue here: https://helionet.org/index/topic/67538-desbloquear-conta/ Please do not create duplicate forum threads for the same issue. Asking for "urgent" or "prompt" anything is unlikely to get you an immediate response. All staff are unpaid volunteers who donate their time to assist others. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. There is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please ensure you review our support response timelines (SLAs and ETAs, and why we cannot offer them) at: https://wiki.helionet.org/ETA Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As well, please make sure to review our Terms of Service so you can prevent causing issues or violations: https://wiki.helionet.org/Terms

Looks like you also posted about this issue here: https://helionet.org/index/topic/67539-my-account-appears-to-have-been-suspended/ Please do not create duplicate forum threads for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

This support request is being escalated to our root admins who can help you with this.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I see your email address in the account requests list. Could you please provide the transaction ID of the payment, so we can investigate this further? Thanks!

Glad you sorted it out, I'll mark this request as [Answered]. For other forum users who see this post: We offer information on how to connect with FileZilla in our technical documentation at: https://wiki.helionet.org/Uploading_Files For most support requests, a quick search on the main page of the Wiki should offer some guidance: https://wiki.helionet.org/

The error message you posted says: "You can also get a detailed report to appear directly on this page, but for security reasons it is only provided if Phusion Passenger is run with environment set to development and/or with the friendly error pages option set to on." So if you want a detailed report to appear, then you need to set the environment to development. Since this is the second time you've been impatient about the unpaid volunteer staff not being able to help you immediately, I'd recommend you make use of the technical documentation in our Wiki: https://wiki.helionet.org There is a search function and detailed information on how to use Node on the shared hosting servers. It's unreasonable to expect any of us to drop everything at our paying jobs or school classes because you're not patient enough to wait for someone to be available to assist you, for free, in our spare time.

We offer 2 different free domains, ending "helioho.st" and "heliohost.us". Since you already have alperugurcan.helioho.st as your main domain, we could add alperugurcan.heliohost.us as an addon domain for you. Would that work?

Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to. All staff are real humans. We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language. All those human staff members are unpaid volunteers who assist here in their free time. They have responsibilities outside of HelioHost such as a full time job. They are not always online to read forum posts. In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.

Hallo! The heliohost.org subdomains are not available, the choices are helioho.st or heliohost.us. Since your current main domain ends with helioho.st, I've created the new one with the same ending, and I've now added ulwu.helioho.st to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Schönen Tag noch! 🙂

This support request is being escalated to our root admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache