KazVee

I am asking you a 2nd time not to post the same question multiple times on the forum. The new topic, that you created after you were asked the first time (https://helionet.org/index/topic/63171-how-is-morty-plan-charged), has been closed with a reference to this thread.

Please do not post the same question multiple times in the forum. I have merged the questions into a single place.

I've added that domain to your account for you. It's not possible to add wildcards, but you can have have up to 10 domains in total (including addon domains, subdomains, and aliases (parked domains)), for free on your account, so please let us know if you want any more added. 😺 Please note that it may take up to 2 hours for the new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime for the domain to work, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create A or AAAA records and point them to the IP addresses for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

All HelioHost staff are volunteers who help out in our free time. If we have less free time because of other things (work, school, family, etc.) in life, that means we have less free time to respond to requests here. You can read more about the support structure of HelioHost, and why we do not offer ETAs like for-profit companies, at this link: https://wiki.helionet.org/hosting/repair-times#all-heliohost-staff-are-volunteers I believe the guidance is that if it's been 24 hours since a request was made, you can follow up on it with a reminder in case it was accidentally missed, but this is entirely dependent on staff having some spare free time to pick up a request.

I've escalated your request to the root admins who can change your username for you. 🙂

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. I know it's only quite new but just in case, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

This was resolved earlier today in Discord so I will mark the thread as [Solved], but please raise a new request if you get stuck. Please note that it is sufficient to raise a request in one place only to avoid duplication of effort, since all support is done by volunteers who help out in our free time. For reference for anyone else searching the forums with this issue: Linux is case sensitive, so Mysql.php and mysql.php are different files, and we can see in the error message that the system could not find the file named Mysql.php with a capital M. We have a troubleshooting page in our Wiki that covers Linux case sensitivity issues, for more details: https://wiki.helionet.org/common-errors/linux-case-sensitivity

Subdomains worked for the apps I tested (Drupal, Joomla, phpBB, and Grav) so it may be a solution that works well for you. I installed Sitejet on my main domain, and installed Drupal and phpBB into separate subdomains I'd made for them. Then, when I updated the Sitejet website, even though it did give me the "Are you sure you want to remove files in the document root of your domain.helioho.st domain in order to publish the website?" warning message, I clicked on the "Yes, remove" button and proceeded with the publish. When I went back to to check on my apps in their subdirectories, they were still fine. I also uninstalled the apps out of the subdirectories, reinstalled them, and made a bunch of updates to my Sitejet site on the main domain. I also uninstalled those 2 apps and installed Joomla and Grav in my subdomains instead, then updated Sitejet a bunch more, and the apps in their subdomains were still fine. If you'd like to try with apps in subdomains, let us know the subdomain names you want, and we can add them for you. Before adding subdomains though, just to remove any possible residual install/uninstall/config files, you might want to ask for an account reset first. Then after the account is reset back to defaults, you could ask us to add subdomains for you. This is optional, but I only mention it because that's what I'd do to start with a clean slate. Edit to add: I forgot to comment on this earlier. That feature is called Directory Indexing (or Directory Listing). If you don't want to see the list of files, you can create your own empty index.html file inside the httpdocs folder and it'll just show a blank page instead of the folders/files listings. You can read more about Directory Indexing here: https://wiki.helionet.org/tutorials/plesk/create-website#directory-index

I had this happen too, I uninstalled Drupal and selected all 3 options to Remove Directory, Remove Database, and Remove Database User, to make sure it was a complete uninstall. However when I went to reinstall Drupal, after hanging a long time at the 95% mark, it told me something about things already existing (I forget the exact message). To get around this, I had to go into Custom Install > Advanced Options and change the Database Name and Table Prefix to something else. The 'already exists' message might have been because we were trying to reinstall right away. On the hosting servers, Apache is restarted every 2 hours and might do some cleanup processes at that time. We might not have gotten the 'already exists' message if we'd tried after the server restart, but I can only speculate. I got things to work in the order below, but it's not a good long-term plan because it involves never updating the Sitejet page ever: 1. Use Sitejet and add links to domain.helioho.st/drupal and domain.helioho.st/phpbb which do not exist yet. 2. Install Drupal into /drupal and phpBB into /phpbb folders. 3. Everything works fine until you want to update the Sitejet site and republish it, because the publish will wipe out the /drupal and /phpbb folders. 😒 It depends how much you want to use Sitejet instead of making your own custom index.html page I guess. Sitejet is definitely the culprit here. I've just created subdomains for Drupal and phpBB on my test account, and I'll repeat the steps to see if a Sitejet update and republish will wipe things out in the subdomain folders, too. It takes 2 hours for subdomains to work fully, but I'll test more later today.

1. I just tested this on my account the quicker way, with 2 random Softaculous apps installed into folders (since subdomains can take up to 2 hours to fully work.) I installed Drupal in 'domain.helioho.st/drupal' folder and phpBB inside 'domain.helioho.st/phpbb'. This left my 'httpdocs' folder free for me to create my own 'index.html' file and just add links to both folders, so I can have a homepage on my domain and link it to my apps installed in folders on my domain. If you prefer you could request that we add subdomains for you, and install the Softaculous apps into those. Then you'd just link from your regular website to the subdomains for the app you want to link to. Some apps really don't like being installed into subdomains though, so you may need to do some trial and error for this to make sure it works with whatever you plan to install. 2. Inside Softaculous, at the top right, the 5th icon from the left looks like a filing box, when you hover your mouse over you should see 'All Installations'. If you click on that, it'll show you everything you have installed in Softaculous for that domain. You can click on the little red trashcan icon to delete anything you need to, and reinstall. There's also a pencil icon to edit installation details that you could try. (I've never used the edit feature myself, because I personally prefer a delete and reinstall approach.) Edited to add: I've never used Sitejet, so I'll play around with that next. I don't understand why it'd have overwritten your 2 apps, but I'll see what happens to my test installs next and do a little more digging.

I can't see which version of PHP you're using between both those domains, but this page explains how you can check (and update the award-radio one if needed): https://wiki.helionet.org/features/php#change-php-version Please note it can take up to 2 hours for a PHP version change to take effect. You can check your server logs by following the steps here: https://wiki.helionet.org/tutorials/plesk/view-error-logs and hopefully the logs will give you more of an idea on what the issue is. Let us know what the logs say and we can try to dig into it further for you.

We've done some admin work and have freed up your preferred domain for (4) "waken.helioho.st" and added it to your account. Please allow up to 2 hours for it to work fully. I've removed the "waken-eg.helioho.st", but since there is a risk of data loss when main domains are changed, I made a full backup for you before I removed the domain, in case you'd already added files to the "waken-eg" folder. If needed, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Thanks for clarifying! I've now also added: (1) "award-radio.helioho.st" (4) "waken-eg.helioho.st" The 2 hour timeframe starts now for those. We don't currently offer paid support, all support is provided by volunteers in the community. I believe paid support is something that is being looked into eventually, but there's no specific timeframe for that, because we do not offer ETAs. If you need a hand with website importing, you can either post a topic in the forum to ask for help or visit our Discord server where there's usually someone around who'll be happy to try and help you out. 🙂

I have added: (2) "award-sci.helioho.st" (3) "award-edu.helioho.st" (6) "pg.helioho.st" For (5) "award-helioho.st", I assume you meant a dot before helioho.st and not a dash, so I've also added "award.helioho.st" Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Unable to add: (1) "award-radio" has not been added, because we need to know if the domain you have ends with .com or .net, etc. Please let us know and we can add it for you. (4) "waken.helioho.st" is not available, please let us know which alternatives you'd like us to check.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Hello! Yes, users on Johnny and Tommy need to login every 30 days to keep their accounts active: https://wiki.helionet.org/faq#how-do-i-keep-my-account-active-prevent-being-suspended You can read more about this in the Inactivity Section of the Suspension Policy here: https://wiki.helionet.org/accounts/suspension-policy#inactivity-policy If you don't want to login every 30 days, you may be interested in the Morty server. On Morty, as long as there is a positive balance on your account, it will remain active without needing to log in. Morty is in beta now, and you can read the latest news announcement about him here: https://helionet.org/index/topic/63011-morty-beta/ To keep updated on when Morty is open for new signups, please keep an eye on the News section here: https://helionet.org/index/forum/1-news/

Please do not spam the forum with multiple requests for the same thing. All staff members are volunteers who help out when we have free time AND THERE IS ABSOLUTELY NO NEED TO SHOUT AT US IN ALL CAPS. Your query is being handled here https://helionet.org/index/topic/63105-hh422199-my-account-is-suspended/

You don't seem to be using the correct host IP. You had asked in Discord on Nov 23rd for remote access, and that's not the IP you were given, so you may have pasted it in from outdated info. To check the IP for your server: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if after changing the IP address you still have trouble.

For the Forum, you can bookmark the News section specifically, and check there in the first instance if you suspect an issue is not within your control: https://helionet.org/index/forum/1-news/ Another good page to bookmark is the Server Status Page here: https://status.heliohost.org/ which shows you at a glance if any servers are having issues, and if so, you can follow the reference number for the issue. (For example, you can see the ticket history of the recent fix here: https://status.heliohost.org/incident/880) If you have Discord, we have a 'Tommy Notifications' role enabled, as well as a News channel where updates (like server maintenance/repair/outages) are posted, so you'd get pinged there as soon as service announcements are made, as long as you turn those notifications on. Even if you don't have Discord, this page will show you the current conversations in the Discord Support channel: https://heliohost.org/chat/ While it's not the best place to check for news updates, there are usually a few people who refuse to read the news updates, who will ask things like "is the server down?" after a news post has been made to tell everyone the server is down. Sometimes, checking there may show you folks asking the same questions you have about something happening with your account, so it could give you an indication if there's a wider issue happening with the server. The page will also let you send messages to the support channel without needing a Discord account. Hope this helps! 🙂

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if we can help with anything else. 🙂

You're welcome! 🙂

Your account has been reset as requested. You should have received an email with the next steps to recreate your account. A backup was made before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

That domain has been removed. Please note there is a risk of data loss when domains are removed, so a backup was made before the domain was removed. In case you need any files from the old domain, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I have added 'novel-downloader.helioho.st' to your account, since your current main domain also ends in 'helioho.st'. If this isn't what you wanted, please let us know the full domain you want added. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Your hosting account has been deleted. Please let us know if you want your forum account deleted as well. Thank you for using HelioHost.