KazVee

I've added that domain for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create A and/or AAAA records and point them to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Thank you for the donation! ? This support request is being escalated to our root admins who can increase your account storage once they verify the transaction.

I've escalated this request to the attention of the root admins who can help with this. Just in case you weren't already aware, you can request to change your forum account name, instead of deleting and starting over (if that's your intention behind the deletion). If you'd prefer a rename, just let us know what new forum username you'd like and the root admins can help with that, too.

If everything is working as expected now, I'll mark this thread as [Solved] but if you need help with anything else please feel free to start a new request thread and we'll be happy to help. ?

Hello! We don't own the ".in.us" domain so this isn't one of the free domains we can offer. We can offer domains ending with "helioho.st" and "heliohost.us". Your other option was possible, so I have now added "insider.in.heliohost.us" to your account. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Hello! Users cannot yet add subdomains themselves, but an admin can make the changes for you, just let us know what subdomain you want added. There's more details on subdomain management here.

I've added the k79 subdomain for you, please give it a full 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Per your request, I have removed and re-added the next subdomain, please also give it an entire 2 hours to work fully. When domains are deleted, their files are also deleted. I took a backup before the delete, so in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups If you continue to have issues with the Softaculous install, please create a new topic for the issue, since this thread was for 'add a domain' and has been marked as [Solved]. In the new topic please make sure to provide 1) the name of the software package you're trying to install, 2) the settings you used (if different from the defaults) when installing it, and 3) any error messages seen during the install inside Softaculous.

I've added that one for you. Please note that it may take up to 2 hours for your new subdomain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

I have now added domain 'projects.helioho.st' to your account. Typically we need to know the full domain including the TLD ending but since your main domain ends with helioho.st I took a guess that you wanted a similar TLD to that one. Please let us know if this isn't what you wanted. You can refer to this guide on how to request more domains, if you'd like more added later on. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Those have both been added for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Users cannot yet make domain changes themselves, but an admin can help. Let us know the domain you want added as your new main domain, and we can make the changes for you: https://wiki.helionet.org/management/main-domain Please note that removing domains will delete the files associated with the domain so make sure you have a backup first: https://wiki.helionet.org/tutorials/plesk/account-backups#making-your-own-manual-account-backup

Thanks for confirming. I'm guessing you updated the email address on this forum account because I've now found a hosting account attached to the same email address as your forum account. That's how we double-check identity to make sure a reset request actually came from the account owner. ? I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Thank you for confirming. I've unsuspended the account associated with that domain, please give it a few minutes to get back up and running. To prevent further account suspensions, please make sure you follow the Terms of Service.

You're not messing anything up by replying. We mark issues as [Solved] to make it easy to tell if there's a reply on non-Solved threads. However I saw there was a reply on this thread, so we do still check them anyway. ? I'm glad to hear that the billing page is behaving now. Once you're ready to add credit, I'd suggest making a new thread just so your new request isn't accidentally missed, but it's no big deal either way.

I've escalated this request for Wolstech's attention who can answer your question about how the existing domains will work as well as set up a Lily account for you.

I've added those for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache As explained in our Wiki here, the folders for the addon domains will be located in your home folder with a name that matches the domains you requested, so the folder name will be 'halapp.helioho.st', etc. This should work fine for most use cases but if your specific software requires something else, please let us know and we can look into it further.

I've escalated this for the attention of Krydos who can cancel your VPS subscription for you. He will reply in this thread and confirm the cancellation and that there'll be no further charges.

I'm not sure if Softaculous could be installed on the VPS, so this is something for the root admins to comment on. If it is possible, you'd likely need to cover the licensing costs for it though, since that won't be included in the VPS pricing. Hestia control panel, which is free, has a "one-click install" option for WordPress that I found quite straightforward though. The steps involved are documented here, if you want to have a look while you consider your decision: https://wiki.helionet.org/tutorials/vps/wordpress-hestia

This support request is being escalated to our root admins who can grant remote access. Remote access to PostgreSQL is not granted by default, but an admin can set it up on request. Please refer to the detailed troubleshooting page here for a longer explanation: https://wiki.helionet.org/common-errors/postgres-remote-connection-error If you wanted to enable remote access yourself, you'd need to use a MariaDB database, where you can grant the remote access rights when you create the DB.

I've added that for you. Please note that it may take up to 2 hours for your new subdomain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

HelioHost used to use cPanel, but then they were suddenly given over 17000 reasons to stop using it. This all happened before I joined, but I think it makes for some interesting reading so thought I'd pass it along: https://helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/

The email address of this forum account doesn't match the any of the email addresses on our hosting accounts. To enable us to locate the hosting account you refer to, please create a forum post from an account with the same associated email address as on the hosting account, or provide us with the hosting account username so we can investigate further.

This support request is being escalated to our root admins who can set this up for you. Wishing you a lovely holiday, too! ?

That's good news! ? I'll mark this as [Solved] then, but please let us know if the issue happens again and we'll be happy to check into it.