KazVee

I was able to find your username by checking against your forum account. The username you provided seems to have a typo in it. The domain has been added to your account, and may need up to 2 hours to work fully. If after an entire 2 hours it doesn't work for you, please make sure you clear your browser cache.

Glad it's working! 🙂

You're welcome, I'm glad it's sorted! I'm not sure if the server monitor you linked is current anymore. There's a different one now linked at the bottom of the main HelioHost website which leads here: https://status.heliohost.org and that will give you the live server stats.

Your website loads for me from several browsers. There was a Tommy reboot a short while ago around the time of your post, so this seems related. Please clear your browser cache and try again, and give us a shout if it's still giving you problems.

Since the certificate is still valid (not expired), the first thing to try is to unassign it, and then reassign it. Then wait a full 2 hours, and make sure to clear your cache to ensure the changes are applied correctly. If it's still giving you problems after all that, please let us know.

Yes, the server is still down, that's what the red text of "Johnny is currently offline for repairs" in your screenshot means. The problems with Johnny are still being worked on. There's no estimated time for repair but you can check this thread which gives some details about the latest repairs that are being done. Once the server is back up, there'll be an update posted in the News section too, so you can keep an eye there too for updates.

The issue is not only with your account, there's work being done on the entire server, impacting all user accounts. Since it's not really possible to update every single forum thread like this one, progress updates and confirmation of when things are back up and running again will be posted in the News section, so please make sure you check there.

Please do not create multiple topics for the same issue. Your initial post was answered, so I've merged the two threads together. Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accountsWhich account would you like to keep?

Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts Which account would you like to keep?

Your account has been reset. Please check your email for a link to continue to the next step in the reset process. I also made a full backup of your account before resetting it. You can download the backup from https://heliohost.org/backup if needed. If you're not sure how to extract any files from the backup, here's some guidance: https://wiki.helionet.org/tutorials/plesk/account-backups

Thank you for your honesty and for following the TOS. 🙂 Since Johnny is still being repaired, we cannot delete your account on there right now. However once things are up and running again, we'll remove your Johnny account and confirm back to you that it's been done.

Johnny is currently offline while some issues with the hard drive are being investigated. An update will be posted when Johnny is back online again. You can keep an eye on the News section for more updates as they are available.

Your forum account doesn't match that of reinzemf. Because resetting an account is a destructive action, we need to confirm your identity first. Please could you create a new forum thread using the same forum account associated with the reinzemf account or send an email to support@heliohost.org from the same email address that is associated with the account you want to reset. If you're not sure what email address you have listed on the account, you can login to Plesk and check your profile details. Once we confirm your identity we can proceed with the reset. Thanks!

I've changed your main domain to 'blog.thephantom.me' and added 'wdbots.helioho.st' to your account. It may take up to 2 hours for the changes to take effect. If after a full 2 hours, it's still not working, please make sure to clear your browser cache: https://wiki.helionet.org/misc/clear-your-cache

Please do not create multiple posts for the same issue. Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts Which account would you like to keep?

Hello, your account has been reset. Please check your emails for a new invitation link. Since a reset deletes all your files, we made a full backup before the reset, just in case you discover you needed something. You can download the backup from https://heliohost.org/backup/ if you need it. Here are the instructions for extracting your data: https://wiki.helionet.org/tutorials/plesk/account-backups

Hello! Both the domain and subdomain have been added, but it may be up to 2 hours before they are fully working. After a full 2 hours, if they are still not working for you, please clear your browser cache.

Hello! Users cannot add or change domains themselves yet, but an admin can make the changes for you. Please let us know the domain you would like added to your account, and we can add it for you. Many thanks!