KazVee

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've started the reset process on your account as requested. Once the reset has completed, you'll receive an email so you can take the next steps to recreate it. I made a backup before the reset, so once the reset process is finished, if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Your account was indeed suspended because you exceeded your storage limit You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

Hello! Our email system only supports ASCII characters. It seems like you may be posting non-ASCII characters which just show up as "?" question marks for us and we cannot read your message. Please send your request in English using ASCII characters and we should be able to read it. Otherwise you could also use https://helionet.org to send us a message in UTF-8, but the only language we are fluent in is English so it would be helpful if you could translate it to English either way. Thank you!

This support request is being escalated to our root admins to see if the can offer more insight on what script might have caused the higher load.

You can view the suspension reason by visiting your website URL and it'll be listed there. Your account was suspended for High server load: 10009.30 CPU. Have you made any changes to your site recently that could have caused the higher load? Please let us know when you're ready to check and fix the issue and we can unsuspend you.

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've unsuspended your account. It may take a few minutes to let you login again.

Your account was suspended for High Server Load: 10140.80 CPU. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If you've already set up your DNS with your domain registrar then you don't need to do anything further. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You would create the record on your domain registrar's dashboard, using the IP addresses found in Plesk. Please see this page for more info on setting up your DNS: https://wiki.helionet.org/Addon_Domains#DNS_Records

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I found your account with only 2 x Os: zoom5555 I've escalated this thread to Wolstech who can set you up on Lily when he has a moment. ? Once it's been created, he'll reach out to you with the credentials.

This support request is being escalated to our root admins who can set this up for you.

Hello! Accounts do not get suspended "without any reason". Your account was suspended due to "malware / hacked", per the internal notes. Could you please provide further information about your site code? In the meantime, I'll escalate this thread so a root admin can consider your unsuspension request.

Welcome to HelioHost! ? I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Looks like you've now made 4 posts about the same issue. Please note that making duplicate posts for the same issue can cause delays in assisting you I'l go ahead and lock this thread, please follow the other thread you made for username kokutsi here: https://helionet.org/index/topic/66465-suspended-kokutsi/

Looks like you've posted twice about the same issue. I'll lock this post, please follow the other thread for replies: https://helionet.org/index/topic/66463-re-possible-terms-of-service-violation-detected/ Please also review our "Where to ask for Help" post for more info on why delays can occur when the unpaid volunteer staff need to handle duplicate requests for the same issue: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed your full name from the post subject and changed it to 'Add Domain' to better reflect what the request was for. I've also removed your email address from your post for privacy reasons. All we need to know is your HelioHost username and the new domain you'd like to add. Admins can view the email address associated with your forum account, and that helps us locate your hosting account when you post from your forum account. ? I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups